MM+ never materialized?

I would hate all of that. I don't go to that restaurant because I don't put up with that stuff gracefully.
And what about people with names other than Barry or Molly or Mike? Tons of people with non-phonetic (in English at least) names out there. Annoying enough when E.T. attempts ds's name let alone more animatronics trying it.

I think the whole + thing is ridiculous. All of it.

:) Very good points on the phonetic names. But a simple checkbox to opt out should save those that hate the idea from having to participate. From a purely corporate goal standpoint, this was the Transformational aspect: convert the entire park into an experience.

I would say it has fallen way short. Luckily for you! Lol. Your response was passionate.
 
From this article from Yahoo Finance Disney CFO Jay Rasulo explained the goal of MM+.
"QUESTION: If you could talk about the timing of the rollout of MyMagic+. Is there any way to give us a sense of the potential impact from that initiative?

RESPONSE: (Rasulo) We have known for a really long time that getting our visitors to Walt Disney World to make decisions about where they spend their time before they leave home is a powerful driver of visits per guest. When they get into the Orlando market and their time isn't yet planned, they can be subject to everything you see down there, which is a lot of in-city marketing for all the many products that people have put there to basically bleed off the feed that we fundamentally motivate.

So if we can get people to plan their vacation before they leave home, we know that we get more time with them. We get a bigger share of their wallet. So that's one thing for you guys to think about. And the second thing is what happens to purchases when they become much more convenient, and you don't spend time queuing up for a transaction, queuing up to get in the park, and you actually have more time to enjoy the entertainment and, subsequently, spend more money doing things — other than standing in line, which, of course, you can't spend any money while you're doing that."

I linked my tickets and chose Fastpasses for my entire group before we left, but had no trouble accessing all Fastpasses up until a day or so before we left. We even added Anna and Elsa meet and greet a week before we left. This seemed to me that people may not be buying in very early, and the locking in part may not be coming to fruition. There was simply too much availability for that plan to be working well.

I also noticed that hardly anybody was wasting FPs on Under the Sea with the little Mermaid or Its A Small World. And those lines remained very short.

As for the not standing in lines part, I have no evidence other than my experience. In my five days on site I rode Everest Five times only once with a FP, the Safari twice with a FP, and the only other ride I rode more than once?...The Little Mermaid simply because it was empty. If I didn't have an appointment, I pretty much avoided all rides. I think that was what Disney was hoping for, and I guess it worked.

But I didn't buy a single souvenir. lol.​
 
I thought at least my name would pop on the It’s a Small World goodbye boards (They put in the monitors to do this).
I always thought this technology sounded great but would be impossible to implement. A Small World boat can holed 15 passengers, so how can a sign say Sayonara to all of those passengers in that boat? Does the ride stop at the exit and flash each name for 15 seconds? Is one passenger singled out for this special treatment while the rest of the passengers wish it had happened to them and feel marginalized?

It's the same thing with Scuttle on LM. According to a previous poster, the bird's interactivity only works when the line is empty.

The idea of individual interactivity was overly ambitious IMO.
 
I always thought this technology sounded great but would be impossible to implement. A Small World boat can holed 15 passengers, so how can a sign say Sayonara to all of those passengers in that boat? Does the ride stop at the exit and flash each name for 15 seconds? Is one passenger singled out for this special treatment while the rest of the passengers wish it had happened to them and feel marginalized?

It's the same thing with Scuttle on LM. According to a previous poster, the bird's interactivity only works when the line is empty.

The idea of individual interactivity was overly ambitious IMO.

I see no problem with one guest in a bunch being singled out. That's what happens at Star Tours and only a few guests are singled out in the Monsters Inc comedy show. The people who aren't chosen deal with it and move on.
 

I see no problem with one guest in a bunch being singled out. That's what happens at Star Tours and only a few guests are singled out in the Monsters Inc comedy show. The people who aren't chosen deal with it and move on.
You're right , but that's not what Disney was advertising with MM+. This was supposed to be interactivity for the masses. But it's really immaterial , because I doubt it will happen.
 
My Memory Maker! The ride photo acquisition system and the access to the photo pass photographers works amazingly well. But that technology was borrowed from the Great Wolf Lodge and Luna Park in Australia.

The only thing that is a new idea is the ride reservations part of it.

Opening your hotel door? Nope. Paying? Nope. Photos? Nope.
 
/
The only thing that is a new idea is the ride reservations part of it.

Opening your hotel door? Nope. Paying? Nope. Photos? Nope.

And sadly for us, that one new idea is the worst part of it for us. We love MBs for the hotel room, tickets and photos. It was really convenient for that! We never link CCs to hotel room keys (MBs or otherwise), so that's not a feature we'll likely ever use. And we did enjoy decorating the bands..DH got tons of compliments on his Dr. Who inspired vinyl decal on it :). FP+ was underwhelming, though. I don't have an issue with a fastpass system being electronic and more easily accessible across the park/online...it's the new restrictions that are really meh for us.
 
Our first time using Memory Maker, all the pics scanned on my husband's band were lost. His band worked everywhere so we had no idea there was a problem. When we got home, no one could find them. No refund or anything was ever given. Not even a sorry. The best someone could offer was asking what we wore and where we were on our last days to try to search for them and if it happened, they never were found.

So now we (actually I) check during our trip to make sure everyone's are showing up and most of the time I just scan only my band. Haven't had a problem since.

Other than that we've never had a problem and actually love them and decorating them. Our checkin was super easy because we never had to go back for room keys. Items we scanned in the parks were mailed to our home with no worries. The little name and HI things here and there thrilled my kid even as I got over my initial shock. As far as fp+ we had a suddenly sick kid at hollywood studios (she has food allergies and honestly, I think she ate something she was allergic to so after she was ill, we gave her benadryl and left early to rest. She was better that night. On our way out the cast members stopped us (they must have called ahead from Hollywood & Vine) and not only gave us a days worth of fastpasses free there for a different day, but they helped us scramble our days around and try to get back in to H&V for another time. We did have fastpasses for our next park too which were a total surprise. It was very awesome, super easy, and very, very much appreciated as you can see in my profile pic.

I can only foresee more tech and hopefully even better things ahead. :)
 
And sadly for us, that one new idea is the worst part of it for us. We love MBs for the hotel room, tickets and photos. It was really convenient for that! We never link CCs to hotel room keys (MBs or otherwise), so that's not a feature we'll likely ever use. And we did enjoy decorating the bands..DH got tons of compliments on his Dr. Who inspired vinyl decal on it :). FP+ was underwhelming, though. I don't have an issue with a fastpass system being electronic and more easily accessible across the park/online...it's the new restrictions that are really meh for us.

OT: do you have a pic of the Dr Who MB he made?
 
"ahhh...Clem"



Copyright 1971, Firesign Theater.

(Yes, about 35 years ago.)


:teeth:

Or have your check in person do it? Or a combo of the two? It's not an insurmountable obstacle if they decided to do it, which they won't.
 
Most of MM+ is stuff that you will never see, and most of the budget went to wiring the parks, built in the earliest in the mid 1990's, with fiber optic Ethernet links, pervasive Wi-Fi, and then putting that to use. The refurbishment of PoC? That's to put MM+ technology in, among other things, but you won't see it.

Before, when rides went down and required repair, the cast members at the ride must notify WDI, who come over and then must diagnose the issue with tools in situ, before it can be repaired. MM+ means that WDI can know of ride performance problems before they're broken, have parts ready and replace them overnight - all without you knowing. In individual attractions, the individual sound tracks are stored locally and read off of flash storage, but now they sit on redundant systems elsewhere and are streamed in when the local parts fail. Ride availability gets better, ride utilization gets better, and the parks and traffic flow is restored to the way the parks were designed to be used.

The guest interactivity part is such a small portion of what's going on in MM+ as to be almost laughable. 38,000 Wi-Fi enabled door locks, changed while the rooms were mostly occupied, hundreds of thousands of Wi-Fi access points, miles upon miles of fiber optic cable, tens of thousands of Ethernet switches, and innumerable routers and other hardware, not to mention datacenters of servers and other state of the art infrastructure. It literally brought the backbone of WDW from the 1980's into the 21st century, and can now track crowds properly to make the experience overall better for everyone, by providing crowd redirection at will.

And that's all before any of the personalization bits come into play. :)
 
Most of MM+ is stuff that you will never see, and most of the budget went to wiring the parks, built in the earliest in the mid 1990's, with fiber optic Ethernet links, pervasive Wi-Fi, and then putting that to use. The refurbishment of PoC? That's to put MM+ technology in, among other things, but you won't see it.

Before, when rides went down and required repair, the cast members at the ride must notify WDI, who come over and then must diagnose the issue with tools in situ, before it can be repaired. MM+ means that WDI can know of ride performance problems before they're broken, have parts ready and replace them overnight - all without you knowing. In individual attractions, the individual sound tracks are stored locally and read off of flash storage, but now they sit on redundant systems elsewhere and are streamed in when the local parts fail. Ride availability gets better, ride utilization gets better, and the parks and traffic flow is restored to the way the parks were designed to be used.

The guest interactivity part is such a small portion of what's going on in MM+ as to be almost laughable. 38,000 Wi-Fi enabled door locks, changed while the rooms were mostly occupied, hundreds of thousands of Wi-Fi access points, miles upon miles of fiber optic cable, tens of thousands of Ethernet switches, and innumerable routers and other hardware, not to mention datacenters of servers and other state of the art infrastructure. It literally brought the backbone of WDW from the 1980's into the 21st century, and can now track crowds properly to make the experience overall better for everyone, by providing crowd redirection at will.

And that's all before any of the personalization bits come into play. :)

This all may be true, but that is not what the Disney PR machine said. They specifically repeated over and over again that MM+ was going to transform the park experience for their guests. I quoted parts of these claims and the link in my signature has more. Nowhere did The brass say to their stock holders or customers that they were spending over 1 billion dollars to improve data storage and add wifi enabled locks.

The promotional material suggested much different. I have waited 2.5 years, the program has been instituted. I visited this week, and none of those Transformative elements were there.

Disney said they were not going to engage in Park Wars and try to outdo Harry Potter, they claimed that they were going to turn the amusement park business upside down. If anybody could revolutionize the theme park business its Disney. In the 50's Walt created the Theme Park, in the 60's we got animatronics. Then we got great story telling in rides like Tower of terror and Splash Mountain. I'm ready for the next great leap...

But in this case, they didn't come through with their MM+ initiative. I am truly surprised, I thought maybe they had something legitimate up their sleeves. I really thought there would be interactive elements throughout the parks this trip. There were virtually none. The interactive queue in Peter Pan offered a few examples, but those were simple motion sensors, and I think Scuttle works in that manner too.

All of those infrastructure issues you mention should have been part of the operating budget over the past 40 years and not tied in with a marketing campaign. Something is missing...

Or never Materialized...
 
When we met Mickey up at town hall he knew we had been to another park earlier that day.

I'm glad OP had good luck with pics - both of our last trips our experiences were very different. We had to call several times during the trip & after getting home bc pics were missing. Some were never found, even though after our 1st trip with the hassle we had the common sense to keep up with what we wore each day because the IT picture gurus need an insane anount of details to find our pictures ... I mean I'm sure there are s gazillions pics taken each day but you would think the RFID tech would give them enough of the right info, but apparently not...I mean they wanted to know where did u go, what pics did you take? What time? What were you wearing...
 
What I recall is being in DHS during the testing phase 2 years ago, and all the attractions lost power!...No cms knew when power would be back, or offered to validate tickets to use in other parks. IRONICALLY, the cash registers continued to work! To me, the writing was on the wall: guest experience was no longer the priority, or even the focus.
 
I think FP+ and MM+ are still in a roll out stage. It's been two years since the first Magic bands and changes are still being made. I wouldn't rule out any interaction with visitors yet. I'm sure Disney has their priorities and like every other corporation in America, they are doing more with less people and you can only do so much at one time. I believe a lot of what has been mentioned will continue to evolve and improve as time goes on. Lots of major changes in the works right now. Slowly supplying new interaction will keep people coming back for a different expierience.
 
In individual attractions, the individual sound tracks are stored locally and read off of flash storage, but now they sit on redundant systems elsewhere and are streamed in when the local parts fail. Ride availability gets better, ride utilization gets better, and the parks and traffic flow is restored to the way the parks were designed to be used.


None of the animitronics or the narration was working on Pooh, but the music was playing. I guess this explains why. I told the cast member, but they were already aware of the problem. IMO the ride should've been closed. It seems that the music streaming was used to keep the ride on-line. Yes,it keeps traffic flowing, but the guest experience suffers.
 
All of those infrastructure issues you mention should have been part of the operating budget over the past 40 years and not tied in with a marketing campaign. Something is missing...

Or never Materialized...
In your reply, I'll go with a lack of understanding of how IT capital expenditures on a large scale are handled being what's missing. Unlike many other things, Disney literally couldn't spend money for the last 40 years, they had to spend it all on one chunk. IT equipment tends to fall into two categories: things that can be updated every year as the manufacturers release new models, such as servers and desktops, and items where technology changes so slowly that you only can update them on 5+ year intervals. Fiber optics, generators, battery power systems, and most networking equipment is on the longer cycle. Because of this, IT budgets are broken into capital improvement and maintenance expenditures; and installing the infrastructure to move from legacy systems to IP based systems must fall into capital improvement. The ongoing maintenance part is that, as rides undergo refurbishment, new features are added - but that required that an IP system be in place, first. (I won't go into the steps that must happen to keep it running in the future, but that's not cheap, either).

To put this in perspective, you're suggesting that instead of constructing a new park all at once, Disney should have been building it slowly over 40 years. The concept and scale is the same as MM+, which is an entire theme park's worth of investment.

What their marketing machine says may be different, and of course some things were tried and guests were skeeved out, but the fact of the matter is that it's rolled out and been successful. The true measure of any large IT upgrade is that the users (us!) don't even know it's happened, that it just works in the background. :)

None of the animitronics or the narration was working on Pooh, but the music was playing. I guess this explains why. I told the cast member, but they were already aware of the problem. IMO the ride should've been closed. It seems that the music streaming was used to keep the ride on-line. Yes,it keeps traffic flowing, but the guest experience suffers.
The narration comes off of the same flash storage as the music does. That seems like a power issue, and Pooh to my knowledge hasn't been updated to MM+ yet - its last major refurbishment was in 2010; the two day closure in 2013 wasn't long enough to do a conversion on a ride.
 

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