Might Intrest You On What A Cm Said To Me..

[chatty]

I called today to make reservations and when I was done I asked nicely if the AP Discount came out yet for Oct. She said you people think you have become smart on the discounts so we have changed our release dates. I told her that this makes no sense. I said why would you do this to the people who buy AP's ? We are the one's that make double and triple trips where otherwise we would only do one? So I said let me get this straight.. Were being punished because were doing your World a favor by spending our money 2 times more than we would without AP's. I left the conversation with, I am sorry that WDW feels this way. and if you think that we are trying to jip Disney or get away with something this is crazy thinking. All we are doing is trying to get airline tickets and transportation and your spending money together all within a month or less and that's not easy. We had cancelled our trip but because of having the Passes in hand it's making us try to make another trip happen. If we didn't have the passes I would not even try. So Disney I hope you read this..
Chatty

 

[CindysGusGus]

I would have asked for her spervisor. She should have never talked to you in that manner. You are right. I would like to know if I can afford to add extra days to my already 3rd trip within a year. If not I will go to Busch Gardens! How rude was that! I know its not guaranteed but they need to get on with it and say yay or nay! rant over sorry!

 

[safetymom]

I don't think that is official WDW policy. Sounds like a CM with an opinion.

 

[2MuchOhana]

What a rude and ignorant thing to say to a guest. Sounds as if she would like to do away with the AP all together. With how long they are waiting to release codes it has crossed my mind that they may be considering doing that. Naturally after I just bought one.

Doesn't she realize that in part all of us are a reason she even has a job? Without people staying in the resorts and going to the parks there would be no need for someone like her. I am sure she is tired of everyone calling and asking all the time. Maybe she was having a bad day! But that doesn't excuse her attitude!

 

[webray]

I think WDW should run Travel Co/CRO with a skeleton crew and put everything online...including all discounts, dining, etc. This would make it so much easier.

Oh, and they should get someone who knows how to design a user friendly website..their programmers are horrible.

I would have asked for a supervisor..that castmember needs to be fired. I hope you remember his/her name...because that person can be easily traced by the name they use.

 

[hulabird]

Sounds like a CM with a chip on her shoulder, you have these types everywhere you go, they think they OWN the company or something. I would write a letter and complain about the way she spoke to you, I am sure Disney management wouldn't condone this type of service.

 

[johnsonet]

There is no valid excuse for speaking to a customer that way and I'm sorry it happened to you. I would be stunned if it happened to me. HOWEVER, I think a lot of the CMs that handle the phones are driven insane by the number of calls they get asking whether the AP codes are out. This one must've snapped~

 

[cobbler]

Wow! That was not nice

 

[Leota]

I agree, that wasn't company policy, that was a CM gone over the edge..... A note/call to a supervisor is in order.....

 

[Mom of Sleepy Bashful and BabyDoc]

What kind of attitude is that?? That's crazy! It does sound like it was just the CM........having a bad day. But still! Gheeshh!

People are just trying to make their trip to WDW more affordable........and even their 2nd and 3rd trip more affordable, I might add.

 

[DebbieB]

From reading your post, the only thing the cm said was:

>>>She said you people think you have become smart on the discounts so we have changed our release dates.<<<<

I take that to mean if the release date is publicized, they will have a million people calling at once. Doesn't sound like something to get someone reported for.

 

[pirateofthecarolinas]

Could she have possibly been kidding with you?

This is our 3rd trip this year also. We have spent way too much on Disney this year.

Lori

 

[CindysGusGus]

Originally posted by DebbieB
From reading your post, the only thing the cm said was:

>>>She said you people think you have become smart on the discounts so we have changed our release dates.<<<<

I take that to mean if the release date is publicized, they will have a million people calling at once. Doesn't sound like something to get someone reported for.

If the CM stated it like it is posted "you people think you have become so smart" I think I would take that as being rude. If it wasnt said with those words then no I would not report her. I work in a phone center and believe me I wish I had a punching bag on my desk sometimes but I would never be rude to someone if they were asking a question nicely. Even if its not so nice I am still polite. Thats why Im in customer service. If they cant be nice dont work with the public.

 

[palmtreegirl]

Originally posted by DebbieB
From reading your post, the only thing the cm said was:

>>>She said you people think you have become smart on the discounts so we have changed our release dates.<<<<

I take that to mean if the release date is publicized, they will have a million people calling at once. Doesn't sound like something to get someone reported for.

Staring the sentence with "You people" made it rude to begin with, it doesn't even matter what came after. But in this case the..."think you have become so smart" brought it to a whole new level of rudeness, which I'm sure Disney wouldn't find acceptable.

 

[DebbieB]

You're right, that was rude, I take it back. I wasn't looking at it that way. It probably was out of frustration, but that was no excuse.

 

[BrerMom]

She could have also been using "you people" the way some people use "you guys." You might not have reacted the same way if she'd said, "Now all y'all"

I give a lot of credence to tone of voice. Some people can make the nicest words obnoxious. Was her tone mean?

 

[chyam]

Originally posted by webray
I think WDW should run Travel Co/CRO with a skeleton crew and put everything online...including all discounts, dining, etc. This would make it so much easier.

Oh, and they should get someone who knows how to design a user friendly website..their programmers are horrible.

Off subject but I agree with this quote 100% Disney's website sucks.........just look at how long it was down a couple of weeks ago.
And what the CM said was rude, not to mention the names they give you when you call.........Do you really believe that they all have such odd names.
I still believe they are in cohoots with the phone company and getting kick backs on how long they can make each and every one of us wait and listen to that music! Not to mention punch this button, then that button, and how many times have you been to Disney? Apparently it does no good, since this last confimation I got said it was my first visit...........please.........I am a passholder and have been for probably as many years as some of those cm's have been alive! OK I am done ranting...........and yes I would report her!

 

[littlebigdog]

I am new to the disboard. What do you mean when you say AP codes. I haven't been able to figure it out.

 

[Tigger&Belle]

Welcome Littlebigdog!!!

AP is annual pass and WDW very often gives discounts to the people who have annual passes.

T&B

 

[Dawnflower]

The cast member is actually making it easier to prove a point that I was making to my husband the othe day!! Those of us passholders and people on these boards and other WDW boards spend HUGE amounts of money in their parks yearly!! We have lots of friends who go down for a couple of days every 3 or 4 years and go to other parks down there. My family goes every year sometimes more than once a year, buy the annual passes, never leave "the World" for food, drink or even discount souveniers, we spend every vacation dollar down there, and yet, it seems like we have to BEG for a discount! Seems to me that AP holders should have an automatic discount! No questions asked and no codes needed! Sorry! just had to get that off my chest, as I sit here waiting to go in Oct. just returned from there in May! Oh well...guess I'll cruise over to Mousesavers and see if a code came out during my rant!! :