Member website down A LOT!

[meredy338]

Why can I NEVER get the website to work in evenings or weekends? I can access it with no problems during the day from work but always down at home.

Can anyone get it to work now or is it just me?

 

[Ed5781]

Same here. I posted about this last week.

 

[DizGirl20]

I never had a problem until today - I can get it to load but it is extremely slow going...

 

[Chuck S]

I just tried it. It is working fine for me. I'm running ie8 and win7.

 

[PoohNFriends]

The sign-in page wouldn't load for me using IE8 yesterday (Sat) and today (Sun), but it worked using Firefox today - not sure why but I went with it.

 

[toniosmom]

I use IE7 and have been having the same trouble evenings and weekends. Are they doing some kind of planned maintenance?

 

[meredy338]

I use a Macbook at home with Firefox and it still isn't working for me this morning.

Just thought to try Safari and it load fine. What's up with that? Something wrong with Firefox?

 

[DenLo]

I use a MacBook with Safari and had no problems several times this past weekend and also went into the website this morning (about 20 minutes ago).

Have you cleared your history, cookies and cache at home and then reboot. Sometimes that will help.

 

[meredy338]

So Safari loaded the home page but took forever and I never got logged on. I tried it at work on IE6 (who even know that still existed ) and it works fine everytime.

I did clear cookies on it last night but I'll get my husband to try clearing all the others as I am not familiar with Mac OS.

Thanks for the suggestions

 

[tjkraz]

I usually check the site 2-3 times per day using Windows 7 + Firefox and it is extremely rare that I am unable to get in. It happened once in the past week--and even then I simply did a refresh on my browser and it immediately worked. Prior to that I don't recall any difficulties getting in over a period of several months.

The public address is www.dvcmember.com. However, when you type that into your browser, it will redirect you to a more complicated address under the disney.go.com domain.

One suggestion that I can offer is to either type in the "www.dvcmember.com" address each time or make sure that your browser bookmark/shortcut is pointing to that exact address--NOT the more complex redirect.

It is possible that Disney's web designers change the redirect periodically. If you have an old redirect bookmarked, it makes sense that the session could fail.

There are periods late at night where member-specific account information is unavailable. Even then you should still be able to get into the site itself which will have a message that your account info is temporarily not available.

 

[dmoore22]

Haven't had any problems. Load on my PC using IE and on my iPhone with Safari. The only times it would not load on the PC I would receive a java script error and a message to try again latter when the update is complete.