Member Experience Specialist Team

[Bobby2443]

Not sure if this is new or not but I received this email for a reservation I have booked in December (booked it 11 months in advance). Has anyone used this yet? Do I just email them with dining reservations in advance of 60 days to have them filled? Thanks


Email:
We are excited to share that Disney Vacation Club® is piloting an all-new Member Experience Specialist Team designed to enhance your Membership. You're invited to participate in this new program before arriving and during your upcoming stay at The Villas at Disney's Grand Floridian Resort & Spa, where you will have the chance to experience an elevated approach to Member Services.



Along with existing pre-arrival and on-site support, the Member Experience Specialist team will help manage your vacation requests in a proactive, personalized way. To ensure that you arrive with ease and while on-property, this dedicated team can assist with dining reservations when available, search for recreation availabilities, organize your special events and so much more!



This test program opportunity begins on 9/4/22 and lasts through your vacation. Please respond to this email or call your Member Experience Specialist at 1-844-382-6772 to share your vacation requests with our team.



We thank you for participating and helping us explore more ways to enhance your Membership.

 

[RoseGold]

LOL. Tell the Member Experience Specialist Team that they need to fix the website and buy some decent TP.

 

[Sandisw]

Cool! I didn’t receive one yet but it sounds like a nice option!!

 

[Simba's Mom]

LOL. Tell the Member Experience Specialist Team that they need to fix the website and buy some decent TP.

I agree, especially the TP!

 

[Narcoossee11]

Not new. Was active for several years before pandemic.
It is for new members and for new resorts.

If you seem lost with membership but have been member for many years, you can also set up a phone meeting.

 

[E2ME2]

Member Experience Specialist Team ? Really ???
Sounds like this will surely get MEST-Up to me !

 

[john7994]

Glad to see it back and the effort being made … our local church actually previewed a version of this with some of the Disney leadership team pre-pandemic.