Member Administration?

[DVCismyhappyplace]

I have been trying to contact Member Administration for over 2 weeks. I keep getting the recording that the office is "temporarily closed." What gives? I have reached out to them via email several times, and have gotten no response.

 

[JETSDAD]

Unfortunately email is the only way to attempt to contact them and they are very slow to get back to you (if at all apparently).

 

[DVCismyhappyplace]

I'm so aggravated. My sister passed away and because of an estate issue we need to get in touch with someone from there ASAP. I guess we will have to have our attorney send a letter.

 

[CarolynFH]

I'm so aggravated. My sister passed away and because of an estate issue we need to get in touch with someone from there ASAP. I guess we will have to have our attorney send a letter.

I would send an email to the new DVC VP, Bill Dierksen, at william.c.dierksen@disney.com. I would probably copy dvcmembersatisfactionteam@disneyvacationclub.com as well.

 

[DVCismyhappyplace]

I would send an email to the new DVC VP, Bill Dierksen, at william.c.dierksen@disney.com. I would probably copy dvcmembersatisfactionteam@disneyvacationclub.com as well.

Thanks - good idea. I'm going to do that. I'm sure they'd reach out real fast if I didn't pay my dues this year! I don't mean to sound "entitled," but I do find it appalling that they do not have one person available to speak with on the phone about membership issues.

 

[CarolynFH]

Thanks - good idea. I'm going to do that. I'm sure they'd reach out real fast if I didn't pay my dues this year! I don't mean to sound "entitled," but I do find it appalling that they do not have one person available to speak with on the phone about membership issues.

I agree, especially when it's a sensitive issue such as yours. It must be especially difficult dealing with your loss and this too.

 

[DVCismyhappyplace]

I agree, especially when it's a sensitive issue such as yours. It must be especially difficult dealing with your loss and this too.

Thank you. I emailed member satisfaction and Bill Dierksen yesterday and have not received a response yet. I will give them until tomorrow before I have my attorney reach out. It's horrible that I am trying to deal with this on top of mourning my sister.

 

[kandlsutton]

So sorry for your loss. If you haven’t received a reply yet, could also email member admin directly at: wdw.dvc.member.administration@email.disney.com
They have responded to me within a week typically.

 

[DVCismyhappyplace]

FINALLY after multiple emails to both member administration and guest satisfaction and an urgent letter from my attorney, I received an emailed response from DVC. To say that I am disappointed with DVC member administration is an understatement.