MDE question

[Lee Matthews]

Hi all

hopefully an easy question.

Years ago I would have my Disney experience account and add my husband as a family member using an email link I think it sent.

I am trying to do it now but it doesn’t allow me, I can add someone onto my account like our son who wouldn’t have his own account but can’t figure out how to link my husband as a family member.?

 

[sponica]

You should still be linked if you were linked previously. He's not listed under your friends and family?

 

[Lee Matthews]

Nope, he isn’t there.

possibly it was on an old email account. Can’t quite remember

thought I could resend a new invite but I’m not getting any options to currently

 

[CarolynFH]

Nope, he isn’t there.

possibly it was on an old email account. Can’t quite remember

thought I could resend a new invite but I’m not getting any options to currently

If he used to be there but isn't anymore and there's a possibility you're using a different email address, I'd call the MDE Help folks. You may have multiple accounts and need to merge them, or there may be a different issue. DH and I have had our own accounts since MDE first came out, and I've never had to link him (or anyone else in my F&F) again after the first time.

 

[scrappinginontario]

I would recommend calling Disney IT. 1-407-939-4357.

 

[Lee Matthews]

I’ll try and call them tomorrow

when on my account though, it doesn’t allow me to invite anyone via email.

I can add their info under my account and I can find them by apparently linking a reservation but that’s all the options it gives me

 

[Lee Matthews]

Managed to sort it via the online chat

I had to add someone and when it realised they are over 18, gives the option to send an email invite to join the family