MDE/MDX...does not seem fair

[nugov2]

No offense, but I honestly can't get over the people who are like, "Meh. So the website/App is filled with funky glitches. So what? It's Disney after all! They'll eventually fix it. They're magical, remember?"

Really? It is a terrible website and has been for a year. People are spending hours of their lives dealing with its glitches. It's not OK. It's not magical. It's just not.

You are supposed to just be happy you are going to disney and you don't need rides or ADR's....just shell out thousands and wander the park and soak up the atmosphere!! Who cares if the website doesn't work, or the monorail is down, it took an hour get a bus....it is Disney a bad day at disney is better than anything else so you should be grateful for that or take your money elsewhere b/c there are 10 more people who will take your place

I do agree that people need to email WDW, but they also need to talk with their wallet if they are truly upset. Cancel your trip, get a refund and let them know. There are lots of other places to go and the only way WDW will care is if people do this and let them know why they are doing it. I find their treatment of customers horrible right now among the worst CS I have seen, but it will continue until they see that it doesn't matter what you have done in the past if now you don't care at all how you are making people feel and will keep taking their money with no regard for their happiness. If they don't feel the customers anger in terms of lost dollars they have no reason to change and based on the size of this project this will probably continue for the next couple of years before they work out the bugs.

 

[mom2cinderella]

It's not OK. It's not magical. It's just not.

No, it is not!!

The credit card stored in MDX is not one that I want to use. (I just created an account last week but old ADRs are showing up so I assume I must have used that cc to hold them? idk )

So far today, I have tried to edit/delete the card using:

*the app on my iPhone (which will let me edit the card but won't save the new info)
*firefox
*safari
*chrome
*firefox after clearing history/cookies/etc.


I should not have to work this hard to make a simple change!!

 

[JanaDee]

This is true, and thanks for the reminder.

I remember the roll out for the new website and thinking that despite the glitches, maybe it would finally work properly on most days. And I'm pretty sure you're right unfortunately.

It has been years and the "new" website still doesn't work correctly. The craptastic Disney IT was brought up immediately as a problem when FP+ info was released.

 

[Disneylover99]

You should keep the extra husband long enough to make him wait in line for the Frozen Meet & Greet.

 

[larryz]

It's not magical. It's just not.

Sure it is...

But the magic now involves making money disappear from your bank account and reappear in Disney's.

 

[2Tiggies]

It has been years and the "new" website still doesn't work correctly. The craptastic Disney IT was brought up immediately as a problem when FP+ info was released.

All the old 'new' ones that didn't work got old and were replaced by more broken 'new' ones. Now we have this one which is worse, only bigger.

To be fair to Disney IT, I have no doubt whatsoever that the real issue lies much higher up. I can picture some of the top execs at a boardroom table with head of IT saying "This will go live March 10th" (Making up a fictional date for illustration) and the head of IT explaining "That is not possible". Very important Exec, with no skills in dealing with people, little knowledge or interest of the customer service and just generally disconnected from the real people who work with the system replies "I don't want to hear about it. March 10th. It goes live. This meeting is over." And of course it's not ready and IT tried to communicate this but were shot down and it does go live and now they are trying to fix the wheels on a runaway train, hurtling down the track out of control at 100 miles an hour. No can do. Magic? Sure, Disney knows how to spread it when they want to. Miracles? Not their department.

 

[2Tiggies]

Sure it is...

But the magic now involves making money disappear from your bank account and reappear in Disney's.

There's also plenty magic on our MDE accounts right now. Bonus spouses appearing, account holders and entire reservations disappearing ..... to name but a few.

 

[MrInfinity]

So many things. First, I have an extra husband that I can't get rid of.

I could see how this might be a problem.

It seemed fun and okay until I tried to attach family and friends so that I could plan for us altogether. It wouldn't attach. Now I have my mother added, but it won't let me have access to include anyone else(children) in her party.

"that everyone was having problems."

Ok, you should call the MDE support line. I had an issue like this linking my other party's party members to my account via the common friend. Turned out it was because he had sent her an "invite to plan and share" but she did not have a Disney acct of her own. So if such an invite is pending, she can't be added to other friends' friends. A 10-min call and the rep fixed it all up. I was then able to link and now it seems ok.

"that everyone was having problems" is clearly not acceptable. If there is a definite linking problem, just call them they'll fix it. Maybe I got a good tech but he seemed to know the system well.

 

[MarineVet]

Are you trying to make FP+ reservations for your Bonnet Creek stay? I just looked at your ticker and it's one of two things from what I can gather:

Either you are attempting FP's for Bonnet Creek,which you wont be able to do because it's a Disney resort OR you are trying to do it for your onsite stay, which is still too far out (more than 60 days). I'm taking a flyer here so I could be way off. Just noted your info in your tickers

I think you may have identified the OPs problem with the FP+!

 

[Davey Jones II]

Glitches, bugs, headaches, endless calls to Customer Service, hours wasted tinkering with a flawed system, problems reserving in advance, problems when in the park with the MBs...

Hey, but look at the bright side, folks. The whole system is supposed to help sell more merch and improve Disney's already fat, swollen bottom line!

 

[Davey Jones II]

All the old 'new' ones that didn't work got old and were replaced by more broken 'new' ones. Now we have this one which is worse, only bigger.

To be fair to Disney IT, I have no doubt whatsoever that the real issue lies much higher up. I can picture some of the top execs at a boardroom table with head of IT saying "This will go live March 10th" (Making up a fictional date for illustration) and the head of IT explaining "That is not possible". Very important Exec, with no skills in dealing with people, little knowledge or interest of the customer service and just generally disconnected from the real people who work with the system replies "I don't want to hear about it. March 10th. It goes live. This meeting is over." And of course it's not ready and IT tried to communicate this but were shot down and it does go live and now they are trying to fix the wheels on a runaway train, hurtling down the track out of control at 100 miles an hour. No can do. Magic? Sure, Disney knows how to spread it when they want to. Miracles? Not their department.

Sounds sadly plausible. Another masterpiece when it comes to living in a corporate bubble and being thoroughly out of touch with the business that they are supposed to be running.

 

[*disgal*]

So many things. First, I have an extra husband that I can't get rid of.

haha, sorry, this really made me chuckle.

That IS a problem

I KNOW! An extra WIFE I could handle! I mean, how many times have I wished I had someone to help me. But an extra husband????

 

[*disgal*]

Well that depends....... How good is he at fixing things around the house.

One of my friends had an extra husband and I asked if I could have the one with the bigger pay check, but she proved the true value of our friendship and decided to have IT remove him And they owned DVC And considering that he was donated to Disney IT, of all the freaking places she could have sent him, we will NEVER see him again

Yeah i had a wife i couldn't shake for a while either. But then we met a nice CM in the MK in december and said the we weren't listed as friends. "i said no S***" But as Disney always will do they made us friends and our MDE Journey continues. LOL

This is a bad thing? Maybe one husband can take the kids and the other can spend some quality time with you?

You should keep the extra husband long enough to make him wait in line for the Frozen Meet & Greet.

Starting out a brand-new husband like that!?

You are a cruel man, very cruel........

I'm sorry, I can't help with any MDE issues but I want to thank you all for the biggest laugh I've had in a while! You guys are great!

 

[JimmyV]

Are you trying to make FP+ reservations for your Bonnet Creek stay?
Either you are attempting FP's for Bonnet Creek,which you wont be able to do....

I think you may have identified the OPs problem with the FP+!

Off site guests are in a testing phase for advanced FP+, so maybe she is in that test group.

 

[KatieCharlotte]

Starting out a brand-new husband like that!?

You are a cruel man, very cruel........

I actually laughed out loud at that one. I appreciate the moment of levity on a thread that otherwise makes me and

 

[2Tiggies]

I think you may have identified the OPs problem with the FP+!

Except that I left out the word 'not'. It meant to read that Bonnet Creek is not a Disney resort. So hopefully I haven't added to the confusion. Just spotted that. Oops.

Sounds sadly plausible. Another masterpiece when it comes to living in a corporate bubble and being thoroughly out of touch with the business that they are supposed to be running.

Yeah, I served my time in a corporate workplace just long enough to be able to picture it. I know what it feels to be on the receiving end of people who make decisions but have no regard for the practical aspects thereof. And clearly no perception of the need for time to get things done properly the first time.

Off site guests are in a testing phase for advanced FP+, so maybe she is in that test group.

Possibly. I was trying to eliminate anything obvious so anything is possible.

 

[FlipHipster]

There's also plenty magic on our MDE accounts right now. Bonus spouses appearing, account holders and entire reservations disappearing ..... to name but a few.

How come the glitches never add anything good like free AP's or Deluxe hotel ressies

 

[2Tiggies]

How come the glitches never add anything good like free AP's or Deluxe hotel ressies

We wait in anticipation.

 

[libinatorsmom]

I must be lucky I haven't had any trouble at all I have linked one person (my mom) and actually set up her MDE for her and then just gave her the info for her to log in - I have been doing it all for the three of us

Janel

 

[libinatorsmom]

How come the glitches never add anything good like free AP's or Deluxe hotel ressies

LOL No kidding right