MCO Terminal A - Horrible TSA

[MS_Warrior]

Thank you. I think this was probably our last time at Disney World just due to age and health issues that affect both me and my husband. We're planning Disney Land maybe next year.

I do carry a card from the Multiple Sclerosis Foundation that lists out symptoms and how fatigue and stress affect mobility. I didn't have access to my wallet to pull it out for her and she wouldn't have allowed me to. The time before, when the woman held up the line, I gave her the card and she barely glanced at it.

Orlando is the only airport I've ever had an issue. I've had to wait at other airports until a female is available, but I'm always there quite early so it's not been an issue. I wanted to ask her if she really thought I enjoyed the pat downs so much that I was faking it.

I filed a TSA complaint as someone suggested. Their response was that this would be better handled by the airport and they forwarded it to airport managment. The time before when it happened, I complained to managment and they never even responded to me, so i doubt it will go any further.

 

[MS_Warrior]

File your complaint here. https://www.tsa.gov/contact-center/form/complaints

People may say it’s stupid to file a complaint but aside from a lawsuit there is nothing else you can do. (Except not fly MCO of course.)

Thanks for the link. I did file the complaint. TSA said that my issue needed to be handled by the airport so they forwarded my complaint to the airport managment. The last time I had an issue, I contacted the airport management and they never acknowledged it, so who knows?

 

[LuvOrlando]

Thank you. I think this was probably our last time at Disney World just due to age and health issues that affect both me and my husband. We're planning Disney Land maybe next year.

I do carry a card from the Multiple Sclerosis Foundation that lists out symptoms and how fatigue and stress affect mobility. I didn't have access to my wallet to pull it out for her and she wouldn't have allowed me to. The time before, when the woman held up the line, I gave her the card and she barely glanced at it.

Orlando is the only airport I've ever had an issue. I've had to wait at other airports until a female is available, but I'm always there quite early so it's not been an issue. I wanted to ask her if she really thought I enjoyed the pat downs so much that I was faking it.

I filed a TSA complaint as someone suggested. Their response was that this would be better handled by the airport and they forwarded it to airport managment. The time before when it happened, I complained to managment and they never even responded to me, so i doubt it will go any further.

When my kids were little and had asthma I had so much stuff of all kinds that could not be separated from them I would ask their pediatrician for letters and I would put the letter in a gallon ziplock (it fits perfectly) and literally wave it at all security every step of the way. In general no-one wants to read a letter from a Dr so they would never give me a hard time. I can recommend this approach because the agents all want to be the hero but a Dr note means you are truthful and no-one wants to be written up for challenging a Dr's note. The Dr notes help so much when dealing with monsters & OMG there are so many monsters, I need to mask and get coughed on every single day I go out - EVERY SINGLE DAY.

All you need to do is have a chat with your Dr or message your Dr about your experiences and request them to write something that informs agents that when at the airport you are not to be separated from any walking assistive device like a wheel chair at any time due to risk of falling. I bet your Dr's office writes these sorts of notes all the time, no-one should be treated like you have been treated

 

[MS_Warrior]

Thank you. My doctor is awesome. I have no doubts she would write the letter and I'll ask when I see her.
Honestly, though, this woman was just ticked off from the time I rolled up in my wheelchair. She was rude and hateful from the time I put my stuff on the conveyor and started yelling before I had a chance to put everything in the bin. I had my boarding pass in my hand and she started yelling that everything had to go through the scanner, so I doubt with her, a doctor's note would help. Although, I could stick it in a luggage tag on my wheelchair and pull it out when she started yelling at me for not going through the scanner....

It was probably our last time in Orlando and that's the only airport I've ever had an issue at.