Maybe last time at the treehouses

[jimmar6419]

We just returned from our stay at THV. I have to say that we were a little bit disappointed. The staff just seemed worn out and not near as friendly as Disney is known for. Also there were beer cans under the Treehouse which were missed by housekeeping. That could have just been an oversight, but it just felt like the overall maintenance and cleanliness was not the typical Disney quality.
The worst part was the transportation. To go to a park we had to wait 30 minutes for a bus to Saratoga and then catch another bus. We were told two different bus stops at Saratoga to catch a return bus to the Treehouses only to find out after a lengthy wait that there is no return bus to the Treehouses. After my older children were stuck at Saratoga Springs late at night after a day at the park, I called the resort. I was told that there is not really a bus, but they could ask any of the buses that came through there if they would be able to drop them off at the Treehouses. When they did this the driver said that he wasn't really sure how to get to the Treehouses, but he would try to find them. This did not make me feel very secure as a parent. I could not believe what I was hearing. Providing transportation does not include guests "bumming a ride" back to their resort. If I have to climb on a random bus and ask a bus driver to take me someplace off the route, then I will probably just try to stay somewhere else. We bought into DVC because of the exceptional service, cleanliness, and benefits of Disney. I really hope that this is not proving to be a trend.

 

[SusieBea]

Those situations would upset me, too. I also hope that's not indicative of a trend. Sorry your stay wasn't as magical as it could have been.

 

[SpectroMan71]

One of many reasons I joined DVC was to be able to stay at the Treehouses. I think we'll be sure to rent a car when that day finally comes. Sorry to hear you had such long waits.

 

[bz8bls]

Sorry you had a bad experience. We stayed in the Treehouses two years ago and had the most beautiful stay that we ever have had at DW (have been going to DW for 28 years)...we were in the treehouses 11 days.
The busses ran continuously...in fact, heard them late at night.
Housekeeping was up to par, in fact anything we needed response time was very fast.

 

[OlafLuvsWarmHugs]

I don't think it's just the Tree Houses. Don't get me wrong. I LOVE Disney and it is my favorite vacation spot. However, the last couple of years their customer service has been less than Magical in some areas. We've had a few bad experiences with CMs here and there. Theme park, store, one hotel. They either are not training their CMs as well as they used to, or they are just not as picky when it comes to hiring. After my last trip I complained about a particularly rude CM at the Tower of Terror. Never heard a word back from Disney, not even to apologize. I hope this trend doesn't continue.

 

[Halle]

I don't think it's just the Tree Houses. Don't get me wrong. I LOVE Disney and it is my favorite vacation spot. However, the last couple of years their customer service has been less than Magical in some areas. We've had a few bad experiences with CMs here and there. Theme park, store, one hotel. They either are not training their CMs as well as they used to, or they are just not as picky when it comes to hiring. After my last trip I complained about a particularly rude CM at the Tower of Terror. Never heard a word back from Disney, not even to apologize. I hope this trend doesn't continue.

Wow, so sorry you had a less than magical experience. Hope future trips make up for the past one.

 

[eporter66]

That's too bad, I would not be happy if my kids needed to bum a ride at night. As for the customer service, we have always had great experiences, above and beyond is usually what we get from Disney. That would be a major disappointment if the staff is not up to par. I must say, that Disney has always met or exceeded when it comes to service. We have had at least 2 or 3 experiences where we have been blown away by both the service and response to our issues, and we were not looking or asking for anything special.