May 10, 2008 New Ship Of Thieves...May 2008 Repo Thread...Part 6

[Tink rules]

Ok everybody...

Here's my letter to Mr Iger...

I guess I should send it to Mr. McAlpin too...

(Couldn't let all of you 90 dayers have all the fun writing!!! (BTW... Michael Eisner hated hearing from me too... I'm sure I have a file and the reaction is going to be "Oh.. %$*# she's back...")


Dear Mr. Iger:
In December of this year I booked what will be my first cruise on the Disney Cruise Line.
We will be sailing on the May 10th Panama Canal Repositioning Cruise. I have looked forward to each aspect of this trip due to the overwhelming guest satisfaction I have heard about.

Our experience so far has been a satisfactory, except when dealing with the online reservations for Palo. When I signed on to get my excursion and dining, I was able to get the first but was shut out entirely from reserving Palo in any form. I do understand that there are many return cruisers who were able to book at the 105 & 90 day mark, but you have blatantly excluded all of the 75 day cruisers from booking a dinner, brunch or tea at all!!!

This is not acceptable for a company that is so well known for its guest service. Seeing as the people who booked at the 90 day mark spent hours upon hours even trying to access the site, (yes, I am a member of the Disboards…) let alone reserve anything, excluding the first time cruisers from any chance to reserve Palo is unacceptable. The reservations should have been evenly distributed among the dates to let both repeat and new cruisers get the chance to experience Palo.

As of now I have been given the instructions from one of the Cast Members at DCL to check back daily (but not to make it my life’s work…) to see if reservations open up and to get on line at Rockin D Bar to see if I can, (in my words “BEG”) for a opening. Instead of enjoying my first day at sea I will begin it in line with all of the other people (both 90 & 75 day people) who were shut out of the process.

This cruise is to be a special one for my mother and I. She will be celebrating her 76th birthday on May 13th and I had hoped to be able to dine in Palo that evening. It has taken her 76 years to go on a cruise… I wanted this one to be special. I would also appreciate the chance to experience brunch as well.

I have been a loyal guest at your resorts since my first visit with my family as a child in 1972. There are many aspects of the Walt Disney Company that I admire which keeps me returning to your resorts over and over. One of those being guest services. At your resorts I am treated like a family member coming home. I hope that I can say the same for Disney Cruise Line.

If you are able to assist me in this matter, I would greatly appreciate it.

Sincerely

Michelle B. Lauzon



cc: Tom McAlpin
Disney Cruise Line

 

[gydell]

Ok everybody...

Here's my letter to Mr Iger...

I guess I should send it to Mr. McAlpin too...

(Couldn't let all of you 90 dayers have all the fun writing!!! (BTW... Michael Eisner hated hearing from me too... I'm sure I have a file and the reaction is going to be "Oh.. %$*# she's back...")


Dear Mr. Iger:
In December of this year I booked what will be my first cruise on the Disney Cruise Line.
We will be sailing on the May 10th Panama Canal Repositioning Cruise. I have looked forward to each aspect of this trip due to the overwhelming guest satisfaction I have heard about.

Our experience so far has been a satisfactory, except when dealing with the online reservations for Palo. When I signed on to get my excursion and dining, I was able to get the first but was shut out entirely from reserving Palo in any form. I do understand that there are many return cruisers who were able to book at the 105 & 90 day mark, but you have blatantly excluded all of the 75 day cruisers from booking a dinner, brunch or tea at all!!!

This is not acceptable for a company that is so well known for its guest service. Seeing as the people who booked at the 90 day mark spent hours upon hours even trying to access the site, (yes, I am a member of the Disboards…) let alone reserve anything, excluding the first time cruisers from any chance to reserve Palo is unacceptable. The reservations should have been evenly distributed among the dates to let both repeat and new cruisers get the chance to experience Palo.

As of now I have been given the instructions from one of the Cast Members at DCL to check back daily (but not to make it my life’s work…) to see if reservations open up and to get on line at Rockin D Bar to see if I can, (in my words “BEG”) for a opening. Instead of enjoying my first day at sea I will begin it in line with all of the other people (both 90 & 75 day people) who were shut out of the process.

This cruise is to be a special one for my mother and I. She will be celebrating her 76th birthday on May 13th and I had hoped to be able to dine in Palo that evening. It has taken her 76 years to go on a cruise… I wanted this one to be special. I would also appreciate the chance to experience brunch as well.

I have been a loyal guest at your resorts since my first visit with my family as a child in 1972. There are many aspects of the Walt Disney Company that I admire which keeps me returning to your resorts over and over. One of those being guest services. At your resorts I am treated like a family member coming home. I hope that I can say the same for Disney Cruise Line.

If you are able to assist me in this matter, I would greatly appreciate it.

Sincerely

Michelle B. Lauzon



cc: Tom McAlpin
Disney Cruise Line

What happen to the one you started last night, I liked it.

 

[HollyTyler]

Hello everybody

I AM BACK NOW

Thank to everybody for be nice to me

Last Saturday I had a lovely times with my 6 friends and mother in law. We went to Italian Restaurant for lunch. My mother in law went home after lunch and took my birthday presents. We went to Standing Order (Pub) and had three glass of champagne (m&c). It was good afternoon to catch up all the news. We left about 9 pm to met my husband. I was surprised to see him as he was drunking and I was fine. As he was watching the rugby with his friends, drinking the guniness !!!

Yesterday he gave me the fitness bike for my birthday He fixed it up and leave it in my bedroom perhap he try to tell me to get fit before the holiday!! I was trying for 2half mins I was out of my

Today I got the cold and my daughter have two tickets for High School Musical and she got the new clothes Red top with skirt for tonight. She is looking forward to.

I went to shopping this morning and feel a bit rough and went home. I had a good sleep for 3 hours today. I hope I will enjoy tonight at Playhouse.

Good News

At school this morning, the reception gave me the letter to say that it is accepted that kids will be off school for this Cruise.

Shall I dancing

My son come home now and I told him the news, he is so happy.

I was up at 5 am to see if any more high tea to change the times as it was nothing so far as it went very smooth than 90 days!!

I booked the excursion for Acapulco as I changed my mind after I read the cruise critic about Acapulco. I don't think it is safe place for us as we might not communication with them??

I booked the Acapulco City Tour with Cliff Divers for all of us as it will be 5 hours.

I cannot believe this is Part 6 already, as I will reading Part 5 I think missed 30 pages so far??


Scottishwee35

Deborah, I'm glad you had a wonderful birthday celebration......and WOOHOO on the news about school approving your kids having the time off! That's a HUGE weight off your shoulders, so now you can just relax and count down the days with us!

 

[HollyTyler]

Great letter Michelle!

 

[HollyTyler]

OK...leaving work in 10 minutes to pick up Tyler, get him a quick snack, then head to karate class.

For those of you I've spoken with about jewelry, I have a party on 3/1 closing on 3/2, so if you're interested in ordering jewelry for the cruise, please PM me and we can arrange the order. Thanks!

 

[granmaz]

OK...leaving work in 10 minutes to pick up Tyler, get him a quick snack, then head to karate class.

For those of you I've spoken with about jewelry, I have a party on 3/1 closing on 3/2, so if you're interested in ordering jewelry for the cruise, please PM me and we can arrange the order. Thanks!

Can you give the website again Holly?

 

[txtwins2000]

Hello...I'm back! I was hoping to sleep in this morning after being up until 2 am booking but my darlings woke me up at 5:45 instead! Maybe tomorrow or tonight I'll catch up on my sleep! Oh well!!!

But I'm not willing to back track right now, so I was just wondering who was going to try and organize a group for Palo Brunch! My parents and I would love to be included on this if it isn't already full as we didn't get any ressies!! Thanks!!!

 

[pahrumpgirl]

Marilyn, sent you an email. Wondering if you got it?

Deborah, so glad you got things taken care of with the school. I think this will be a great educational experience for all of us (and fun too! ).

Carol

 

[CameronsDad]

Dear Mr. Iger:

If you could let me know where to find his email address and any others. I would like to send a letter with my thoughts. While booking excursions last night was not a problem, we were done in a few minutes. But like you and others, we were not able to book anything at Palo's. I wanted to treat my wife to Palo's for our anniversary and were disappointed on not finding any reservations open. I do not look forward to standing in line the first day.

Thanks in advance for the info.
Joseph

 

[readyalready]

Hello...I'm back! I was hoping to sleep in this morning after being up until 2 am booking but my darlings woke me up at 5:45 instead! Maybe tomorrow or tonight I'll catch up on my sleep! Oh well!!!

But I'm not willing to back track right now, so I was just wondering who was going to try and organize a group for Palo Brunch! My parents and I would love to be included on this if it isn't already full as we didn't get any ressies!! Thanks!!!

I think it is Jackie, aka Ibouncetoo

 

[CameronsDad]

Now that everything is booked could someone tell me how to pay into our on board credit? I know there is an account with a balance, that we received when we paid in full. I would like to make additional deposits to it while we have money.

Thanks,
Joseph

 

[readyalready]

I think I am ready to melt my Disney Visa, and not in the spending lots of money way. We ordered a Rewards Card for the first time before our cruise last year. I only took the minimum of things from my wallet and managed to leave it home, which I realized as soon as we got on board. They could not do anything to let me spend it on that trip. I read on the boards that you could just call and have them apply it to your balance, so I did that for this trip. Now I've read that if you pay for any portion with Rewards, you don't get the Disney Visa $50 OBC !@#$! I have my TA checking on it and if it is true I'm writing a letter to Mr Igor. This visa has cost way more than it has saved and I'm ready to be done, I'm coming back United Miles!

 

[amesmom]

I have done this before and I can say it is no picnic!

Almost done now. DS7 now says he wants to redecorate his room when DS10 moves out, but I said "no way." He has to wait until he is 10 and then I said I will redecorate however he wants. Their room currently has this cool castle wallpaper and I am in no mood to take it down at the moment.

 

[mishoe01]

I think I am ready to melt my Disney Visa, and not in the spending lots of money way. We ordered a Rewards Card for the first time before our cruise last year. I only took the minimum of things from my wallet and managed to leave it home, which I realized as soon as we got on board. They could not do anything to let me spend it on that trip. I read on the boards that you could just call and have them apply it to your balance, so I did that for this trip. Now I've read that if you pay for any portion with Rewards, you don't get the Disney Visa $50 OBC !@#$! I have my TA checking on it and if it is true I'm writing a letter to Mr Igor. This visa has cost way more than it has saved and I'm ready to be done, I'm coming back United Miles!

Hi there - that rule for the $50.00 is a Visa (Chase) thing, not a Disney thing so you may want to contact Chase (they put that condition on there, not Disney---Disney doesn't care as long as they get paid). I had this looked into as well. I used my Rewards card to call in more OBC.
I'm sure that's not what you want to hear, but since I'd been through it too figured I'd let you know.

 

[mishoe01]

Now that everything is booked could someone tell me how to pay into our on board credit? I know there is an account with a balance, that we received when we paid in full. I would like to make additional deposits to it while we have money.

Thanks,
Joseph

Joseph - just call DCL and let them know you'd like to add OBC to your res. It's really painless

 

[amesmom]

I thought the exact same thing. She was one of the highlighted performers on the 2006 Disney Vacation Club Cruise. (Did you know she was originally a CM on the Disney Wonder and performed on the ship?) She was quite nervous to perform in front of those that she had previously worked for. I took my mom and sister on that cruise and we were invited up to the bridge and my mom and sister got to blow the Mickey Whistle as we were leaving Castaway Cay. When we met at the appointed time, Jennifer and her boyfriend came out of their stateroom (right by the bridge) and came along too and Jennifer blew the Mickey whistle also. I've got pictures somewhere. Anyway, that night she performed, did an awesome job, but she had the same problem there. Her dress was awful. She needs to fire her clothes designer. (On the member cruise, it was right before Dreamgirls was released, so no one had seen it yet.)

My sister and I were on a Wonder cruise and saw her perform! Of course, that was before anyone knew who she was but I remembered being blown away by her performance. I talked to her briefly to tell her how much I enjoyed it. I of course didn't make the connection until I read an article that talked about her time on the Wonder. She was going to renew her contract with DCL but a friend told her about the American Idol auditions and she decided to go for it. Guess that was a good decision.

 

[CameronsDad]

Joseph - just call DCL and let them know you'd like to add OBC to your res. It's really painless

Thanks,
Joseph

 

[bonnielynn]

Still GTY. At least we know we will have a number before 74 days. We have been waiting almost 11 months now.

Its driving me nuts also!

I check every single solitary day...

 

[seaulater]

It finally quit raining and snowing here! But the sky is all cloudy and no sun.

 

[lillygator]

do I need a wireless router for home or should I just piggyback? clueless....