Let me throw in my .02 worth. If anyone tells you they love their mattress, make sure they bought it in the last 2-3 years and over a year ago. I personally feel like mattress quality has dropped drastically in the last 10 years. I am on my 3rd mattress in three years, and because of that, the last one I bought from Costco, specifically because of their warranty/return policies. I went from an OK mattress from a local no name discount outlet, that we had used for 7 years, but was still working. We wanted to upgrade dramatically, so we went with the Westin Hotels Heavenly Bed, this is one of those "ultimate" number of coils things, we went with Plush top instead of pillow after reading all the reviews about pillow tops crushing and shifting etc.. This is made by Simmons and supposed to be equal to Beauty Rest Black or similar. Bought online from Westin Hotels, but the warranty is serviced by Simmons. We liked it at first, though it was a little softer than I was hoping, but at about 9 months in, started getting a crease/trough in the middle, even though we "rotated" it once a month. By 1.5 years it was an unbearable crease, that we had to pull ourselves out on in the mornings, to get to the edge of the bed. I called in the warranty, they finally sent an inspector out after much discussion, who measured the indentation and said it was enough to activate the warranty, a month later I had heard nothing and they couldn't find my file, but a week later I get a letter saying "stains" had voided my warranty. I hadn't see any stains, but on close inspection, found a spec, smaller than my little finger nail. My current bed is a natural latex from Costco, and while we have been using it 6 months and I like it, I'm not completely sold on the longevity of it, but at least I can return it to Costco, with no issues, if I need to. If you buy somewhere else remember: Seal your new mattress in a waterproof/dust proof cover, do not remove ANY tags as you will need all the information on them. Read your warranty every word, keep all your paperwork and documentation. And maybe, they will stick by the warranty. Good Luck, from my research, what happened to me is extremely common these days, irregardless of the brand.
