We had booked through a Florida villa tour operator 2 weeks at Kissimmee - Hamilton's Reserve, and 1 week in a villa at Marco Island. We had a wonderful holiday in Kissimmee, 2 weeks flat out at the parks, and had also gone completely mad and put a deposit down on our villa. Although we were disappointed in the quality of the furnishings and chipped crockery, torn sheets etc. Total lack of interest by management company, so mental note we would never consider using them ourselves! We set off to Marco through the torrential downpour (summer of course) and eventually found the villa and were so disappointed in it. It was in a lovely location on a canal and could be gorgeous. It just needed a little tlc. So much dust in some places there were handfuls of it

eek: ) and the pool was dirty and grubby with lots of holes in the screening. And kitchen looked like it needed a revamp, but had plenty of space and had nice bedding etc. But the worst was to come! The gals had gone to bed (9 and 12 at the time) and DB and I were sitting on the lanai having a drink and thinking well it could be worse. When I saw a flash of movement in the sitting room inside. Then I realised it was a mouse - until I saw the tail, no it was a rat, but a rich brown colour - a palm rat I later was informed. Cheeky thing sat in someone's shoe and looked right at me! Anyway, we remained calm and phoned the MC the next morning. Total lack of interest but said they would get someone round. Later that day said they had found nothing. So most of first day has been spent making phone calls etc. We eventually went out in the evening for supper (had been trying to keep it from the gals as did not want total hysteria) which naturally is when the pest man came and "found nothing". Late that evening I went into kitchen to get a drink and found rat on kitchen work surface. I screamed, cue children waking up and you can imagine the rest! They then found live cockroaches in their bathroom and I had to spend the night with the 2 of them in our bed and DB was banished to their end of the villa with the cockroaches!! Not much sleep that night. At 7am DB was on the phone to UK to the tour operator. Another day wasted sitting in, more patronising conversation from MC where apparantly us city folk don't understand life in rural places

mad: ) and a little palm rat was nothing to worry about. Hmm - where there is one there is more and more etc! Anyway bugman agreed with me his wife would have had them out of there (by then we had packed and were demanding relocating), nowhere on Marco free as it was high season. Told them we would go to a hotel and charge them. Then a rat was found in one of the traps. More hysteria from the gals and me! More phone calls to UK - very late at night for them! Anyway long and short of it we were moved to Naples to a lovely new villa, but was building going on just round the corner so not quite what we had in mind when we paid £750 for a week back in 1998!
Since then we have learnt our lesson and book direct with the owner who we can ask questions of, but I have to say we have had no more problems and we have stayed in a couple of condos in Sanibel with no problems whatsoever and intend staying on the gulf coast this summer before going to our own place (fitting in with bookings!).
I took photos of the offending rat, cockroaches and the dust and sent them to the tour operator and they refunded that the accommodation in Marco - eventually!
But it was a lesson for us as prospective villa owners, I made it very clear to our MC what we expected and what was not acceptable, and any slipping in this has resulted in us swiftly changing to another company.
So we probably are a little biased about Marco, but we would like to go back! There are some great restaurants there, but I have to say we did find it not as lovely as Sanibel and Captiva. They have protected what size buildings can go up and just seem to have a unique charm.