Mandatory Room Inspections

[mfortis]

We stayed at Boulder Ridge a few months ago. We did a work stay vacation, since we both work from home. Everyday, we were rudely interrupted by house clearing telling us they needed to enter the room for a security check. I say rudely because they would not even wait for a response to try to enter the room. Anyway, they told me that they had to come into the room and check it, whether we wanted to or not. I asked where in the bylaws, rulest, etc it stated that they had to come into 'my home' and they would not give me a source, they just said it was there and I had to look for it.

Has anyone experienced this at any DVC resort?

Is there language in any DVC documentation that states anything of the sort?

 

[AnnaKristoff2013]

We stayed at Boulder Ridge a few months ago. We did a work stay vacation, since we both work from home. Everyday, we were rudely interrupted by house clearing telling us they needed to enter the room for a security check. I say rudely because they would not even wait for a response to try to enter the room. Anyway, they told me that they had to come into the room and check it, whether we wanted to or not. I asked where in the bylaws, rulest, etc it stated that they had to come into 'my home' and they would not give me a source, they just said it was there and I had to look for it.

Has anyone experienced this at any DVC resort?

Is there language in any DVC documentation that states anything of the sort?

This has been the policy at all Disney hotels (not just DVC resorts) since the Mandalay Bay shooting in 2017.

 

[cruisehopeful]

It's been the industry standard for several years. Someone who used to work at the WDW resorts posted recently (can't remember if it was here or on Reddit) that they were trained to look for human trafficking in the rooms during the room check.

 

[Sandisw]

When you agree to stay at the DVc resort, you agree to the rules and regulations for being an onsite Disney guest.

It’s part of the policy for Disney as the property manager and so we are required to comply.

That is why the sign no longer says Do Not Disturb. You can always talk to the manager of the front desk to set up a more convenient time outside id work hours.

I know some who have done that..for napping children…and adults!

 

[Chuck S]

Not sure if it is human trafficking they're looking for, or some sort of weaponry. But as a previous poster said, it has been implemented at every Disney resort, and likely any tourist destination nation-wide. I've heard that hotel liability insurance policies require it after Mandalay Bay reached an $800 MILLION settlement with victims and survivors after the shooting.

 

[Smugpugmug]

Yup, this has been a thing at Disney resorts for years. They'll even come in when you're showering (yes, I've had this happen before and yes I did complain because come on. That's ridiculous).

 

[gottalovepluto]

It's been the industry standard for several years…

Name names. What chains or hotels are doing this to this level besides Disney? I have had many hotel reserve the right to enter on the DND signs- but none insisted on a daily inspection.

 

[davidhr]

I asked where in the bylaws, rulest, etc it stated that they had to come into 'my home' and they would not give me a source, they just said it was there and I had to look for it.

The confirmation email you receive when making a reservation clearly says it:

Please note that Disney Resort hotel Cast Members visually inspect every room for maintenance, safety, security and other purposes daily. As part of this daily inspection, Cast Members also will remove trash bags as an enhanced service for Disney Vacation Club Members (Members have historically received limited trash removal based on the length of their stay at Disney Vacation ClubResorts). Cast Members who arrive at an inconvenient time for your room’s inspection will happily arrange an alternate inspection time.

I also do some stays where I work. It's never been an issue for me, when they knock I just open the door for them and continue working while they do their thing.

 

[AnnaKristoff2013]

Yup, this has been a thing at Disney resorts for years. They'll even come in when you're showering (yes, I've had this happen before and yes I did complain because come on. That's ridiculous).

Why don’t people use the privacy latch? They can’t come in if you engage the privacy latch.

 

[mfortis]

When you agree to stay at the DVc resort, you agree to the rules and regulations for being an onsite Disney guest.

I found it, it is in the updated terms and conditions.
https://cdn1.parksmedia.wdprapps.disney.com/media/dvc/DVC-Terms-and-Conditions-2025-5-15-25.pdf

 

[Smugpugmug]

How come people don’t use the privacy latch? They can’t come in if you engage the privacy latch.

Um because the other people in my room were out at the time? lol

 

[gottalovepluto]

How come people don’t use the privacy latch? They can’t come in if you engage the privacy latch.

Usually because someone in the party is not in the room (park, jog, pool, meeting, etc). Should they make a back up plan to call to be let in the room? Yes (and that goes double for afternoon hours at Disney!), but it’s weird because it’s not something a normal person would think of- unless they had been barged in on before.

 

[greeneyedchick]

Not sure if it is human trafficking they're looking for, or some sort of weaponry. But as a previous poster said, it has been implemented at every Disney resort, and likely any tourist destination nation-wide. I've heard that hotel liability insurance policies require it after Mandalay Bay reached an $800 MILLION settlement with victims and survivors after the shooting.

I have never stayed at a non-Disney hotel that did room checks.

 

[Moonspinner]

Name names. What chains or hotels are doing this to this level besides Disney? I have had many hotel reserve the right to enter on the DND signs- but none insisted on a daily inspection.

Yes. We stay at a lot of hotels and it only happens at Disney.

 

[ParrotBill]

It's odd this is coming up again. It has been this way for years since the Las Vegas incident, and I have seen this policy in effect at all Hyatt and Marriott hotels and more. Usually, it is part of daily housekeeping.

At Disney DVC, it is the reason a daily trash empty was started. I have never had them "barge in" but if there is no answer to their knock and you did not engage the safety latches, yes, they will enter just as housekeeping would in any hotel. Use your safety latch, and answer when they knock. I am always able to say "come back in an hour" or whatever.

 

[matt_in_nh]

Yeah we all experience this, it is annoying....I have been woken during my power nap.

 

[DisTravels]

We stayed at Boulder Ridge a few months ago. We did a work stay vacation, since we both work from home. Everyday, we were rudely interrupted by house clearing telling us they needed to enter the room for a security check. I say rudely because they would not even wait for a response to try to enter the room. Anyway, they told me that they had to come into the room and check it, whether we wanted to or not. I asked where in the bylaws, rulest, etc it stated that they had to come into 'my home' and they would not give me a source, they just said it was there and I had to look for it.

Did you have "room occupied" sign out?

I understand they can enter regardless of a "room occupied" sign, but not sure if the sign impacts how long they wait to enter or if they will note to come back later (the first time), etc

 

[DisTravels]

Yes. We stay at a lot of hotels and it only happens at Disney.

For example (outside of Disney) The front desk called once because we had the do not disturb sign up for 2 days in a row and housekeeping wanted to clean the room (we weren't in the room much and didn't need daily maid service, so kept the DND sign up). They didn't enter until we agreed to take the DND sign down.

 

[mfortis]

Did you have "room occupied" sign out?

I understand they can enter regardless of a "room occupied" sign, but not sure if the sign impacts how long they wait to enter or if they will note to come back later (the first time), etc

yes, they will still knock, but won't wait until you give them the permission go ahead to enter. If you have the latch on , obviously they can't come in, but they will still wake everyone up or interrupt your meeting.

 

[mfortis]

For example (outside of Disney) The front desk called once because we had the do not disturb sign up for 2 days in a row and housekeeping wanted to clean the room (we weren't in the room much and didn't need daily maid service, so kept the DND sign up). They didn't enter until we agreed to take the DND sign down.

Maybe, that is why Disney resorts are only 4 stars. lol