Make sure your doors are locked!

[Colleen27]

We had a problem at Pop last November with our door. Usually, we leave the room, let the door close on it's own, or quickly pull it shut, take off and don't think about it.
a couple days into our stay, returned to room and daughter just was able to open the door without a key card! So we played with the door a bit... seems you'd have to close the door, then really pull on the handle a bit for it to actually catch and be locked. Seems it just wasn't catching into the lock all the way or something?

We had a similar issue at CBR on our last trip. If you let the door close hard, it would latch on its own. But if the door was only opened part way or you eased it closed to be quieter, it didn't quite get up enough momentum to catch without giving it a tug. It was no big deal and fortunately we discovered it after a check-in night run to the food court rather than at a time when the room was empty all day, but it wasn't something I'd have given any thought to checking before.

 

[mickeymyfavorite]

We just got back from a great 2 weeks at the Pop. When we came back to our room one nite our door was not closed all the way by the mousekeeper. My husband leaned against it to get his key our of his wallet and the door opened! NOT A GREAT FEELING!
We went to the desk to report it and they said they would have the head of mousekeeping call us in 5 minutes. NO CALL
We went down the next day and let them know how disappointed we were that they didnt take this serious They advised us to leave a note every day asking that the mousekeeper close and lock the door when she was done.
We told them we felt we had to stay until she cleaned to make sure the room was locked and they offered us 3 fast passes for one ride to make up for the time we stayed back and waited.
WHHHHHHAAAAAAATTTTTTTT wow that's customer service,
I didnt want it to ruin our trip SO I wrote A new note 12 times after that
GO DISNEY
Other than that it was a great trip
Have a magical nite

There is no fastpass that is going to keep my mind at ease. I would of made sure mousekeeping was there to clean my room evereyday after that before I headed out for the day, I would of told them keep your fastpasses, what evertime mousekeeping starts in your resort is the time I want them in my room so I'll make sure that the door is not left open.

 

[kaytieeldr]

It's okay for disney to pack the bus and if you don't like it you should drive

Not attempting to hijack, but this is typical with public transportation; I've seen Boston MBTA buses so full I was sure they would flip over while making a left-hand turn (and I'd have lost that bet every time). The Walt Disney World buses are public transportation and don't fill to anywhere near the capacity public transit does - and does safely.

The buses are designed that way, so we can leave "packed buses or drive if you don't like it" OUT of this discussion.

 

[jenn1972]

Maybe there is a Mousekeeper at Pop who has this nasty habit. A couple years ago I returned to my 70's room and the silver latch was tucked inside, so I could just push the door open and enter.

Needless to say, my first concern was is anyone hiding in the room waiting to chop me and my girls into pieces, the second was did anything get stolen?

I went to front desk and they were very apologetic. They sent segway security to run some card and see who was the last person to enter the room with the key (that freaked me out because I was in the room and hear the door key going in and out) and then called to see if anything was out of place. They comped my room for that night and sent a card to my room the next day. Which was enough to bring me back into Disneyhappyzone.

I didn't have any problems after that.

 

[cm8]

My mother worked for Housekeeping at a few hotels in Waikiki for decades before retiring, and it was part of their routine and (I believe) a requirement for them to check that the door is locked when finished cleaning a room. Yes, people are human and will make mistakes. However, this is a major error that the hotel security and management should take seriously.

Personally, I always check doors, whether at home or at a hotel, to make sure it is locked. I do this automatically. I guess it was something that I was taught by my mother.

HI!!!! I graduated from Moanalua High and HPU!!!!!!

 

[goofy4tink]

1) I know Disney is not perfect.
2) But, in this case, I am sure it was an innocent error.
3) A Maid leaves the room with armfuls of "stuff".
4) Sometimes the door does not fully close.
5) Since the doors usually do, it is easy to assume the door was latched.
6) I would just chalk it up and move on.

I skipped all the other pages and just went right to respond to this post. Seriously?? Are you really serious?? You think this is okay? I don't care if that maid has to come back from 30' away..she/he should be back to close and lock my door...period. I have seen the piles of towels and bedding lying between rooms at POP. Those housekeepers aren't killing themselves lugging dirty laundry down the stairs so can't be worrying about properly closing the doors to rooms. And we all know what happens when we 'assume' something.

And to think that the OP was told to write a note to the housekeeper daily, to remind them to properly close the door??? Who are we kidding. There are a ton of housekeepers at WDW who speak little to no English. They aren't going to be able to read any note.
I'm sorry but if I have a room that has had the door left open by housekeeping, I am going to be hopping mad. And no, I would not be looking for compensation. But I do want a written report taken just in case we end up finding something missing.

This is yet another reason I enjoy DVC stays so much...no one is coming into my room every day.

 

[Cinderella94]

I skipped all the other pages and just went right to respond to this post. Seriously?? Are you really serious?? You think this is okay? I don't care if that maid has to come back from 30' away..she/he should be back to close and lock my door...period. I have seen the piles of towels and bedding lying between rooms at POP. Those housekeepers aren't killing themselves lugging dirty laundry down the stairs so can't be worrying about properly closing the doors to rooms. And we all know what happens when we 'assume' something.

And to think that the OP was told to write a note to the housekeeper daily, to remind them to properly close the door??? Who are we kidding. There are a ton of housekeepers at WDW who speak little to no English. They aren't going to be able to read any note.
I'm sorry but if I have a room that has had the door left open by housekeeping, I am going to be hopping mad. And no, I would not be looking for compensation. But I do want a written report taken just in case we end up finding something missing.

This is yet another reason I enjoy DVC stays so much...no one is coming into my room every day.

This!

 

[beebumble]

I do think alot of people would have reacted different if it had happened to them! I wasnt asking for a free night and as some people commented I was compensated. I'm sorry a piece of paper for 3 to get on a ride is not being compensated.(we didnt even end up using the useless paper because 2 cm wouldnt take it as a fast pass)
I was upset because the night desk manager did not follow through and think it was a big deal. I expressed not only did I worry about someone being in the room BUT also I thought of lizards,bugs .... creeping in while the door was open over 10 hours.
I still tipped her everyday however I do think it was not alot to ask to make sure the door was locked. I just felt it was DIsney's job to make sure not mine.
Thanks again goofy4tink and others who understood how I felt
Have a magical day

 

[CLR4321]

No one says Disney is perfect. This is not just at Pop either. This is equally as likely to happen at Pop as it is at GF. Mistakes do happen, doors do appear to be closed, when they have not, in fact, latched all the way. I have done it myself.

You'd have to be crazy to think that this type of mistake does not happen, especially considering that when housekeepers - and not just at WDW - prop the door open with something to prevent the door from closing while they are cleaning.

Having housekeeping at any hotel is an option. You can opt out of housekeeping - just let the front desk or housekeeping know. Not just at WDW - again - but at any hotel.

As far as telling a guest to leave a note to tell the housekeeper to close and latch the door, the note would not serve as a request, but as a friendly REMINDER to be sure the door latches. If a housekeeper sees a note as a reminder, they are pretty likely to double check to make sure the door has latched not only on your door, but on other guests doors as well. Maybe you should just plan to add a note anytime you stay in a hotel as a reminder for the housekeeper.

A legal department would laugh a person off the phone if they got this complaint. If you had a housekeeper at your house, and they left your front door wide open after they finished, would you get on the phone and call for legal help due to the housekeeper ACCIDENTALLY leaving your front door open? No - most people would not. They may just leave a note out to be sure he or she closes the door when finished. And if they did call for legal help, I hope for their sake that they did not have children, or they'd be bankrupt!

 

[marivaid]

As far as telling a guest to leave a note to tell the housekeeper to close and latch the door, the note would not serve as a request, but as a friendly REMINDER to be sure the door latches. If a housekeeper sees a note as a reminder, they are pretty likely to double check to make sure the door has latched not only on your door, but on other guests doors as well. Maybe you should just plan to add a note anytime you stay in a hotel as a reminder for the housekeeper.

Sorry, but this has got to be the silliest thing I've ever read. It is NOT up to the guest to remind the housekeeper (or any other staff member) how to do their job. If this happens often enough, it's up to the housekeeping manager to gather up the staff and tell them to make sure the doors are closed.
As others have mentioned, most housekeepers at WDW (and Orlando in general) barely speak English. Our housekeeper last week at CSR spoke only creole, which was ok for us because we speak French, but otherwise she wouldn't have understood a word we said or wrote.

I'm curious what would happen if a guest came back to find they have been robbed and it turned out that the housekeeper left the door open. Would Disney be responsible? Looks like they can prove whose key was last used.

 

[lee20]

I kindly disagree. Making sure that a guests room is closed shouldn't be something that is assumed-it's a safety issue, and you make sure it's closed before leaving. It should only take them three seconds or so to push on the door (with a foot if they have that much stuff in their hand) to make sure it's closed, maybe give a small push on the handle.

That's right! Hotel staffs should make sure that guest rooms are in perfect order and of course, door's locked to keep it safe from bad people.

 

[grits98]

Yes housekeeping should have closed the door, they made a mistake, life goes on. Put anything of value in the safe, problem solved. I leave a hotel room not caring if half the world trapses through they will find nothing but clothes. If they want those they can have them. All of this worry and panic is a bit off base IMO.

B.

I work with alleged and convicted criminals. Unfortunately, there are more than a few of them who have accessed unlocked hotel rooms to do more than just steal some stuff. Personal attacks on unsuspecting hotel guests have occurred solely due to housekeeping's failure to follow basic safety standards such as ensuring the door is closed and locked. Last week, one of these individuals was charged with, among other things, raping a woman who had returned to her hotel to retrieve some forgotten items in the room. Although this offense did not occur in a Disney resort, it very easily could. This worry and panic is not off base in any way.

A legal department would laugh a person off the phone if they got this complaint. If you had a housekeeper at your house, and they left your front door wide open after they finished, would you get on the phone and call for legal help due to the housekeeper ACCIDENTALLY leaving your front door open? No - most people would not. They may just leave a note out to be sure he or she closes the door when finished. And if they did call for legal help, I hope for their sake that they did not have children, or they'd be bankrupt!

I can assure you I would NEVER laugh at someone who had his/her safety compromised by a professional's negligence. If it happened at home, I would call law enforcement because they are the only ones qualified to determine whether someone is, in fact, hiding in the home. Believe it or not, bad guys gain access to people's homes and lie in wait for them. It happens. A lot more often than you seem to think. Sorry I don't think this is funny. It's really very sad when you see the victim's face and damaged body.

.

 

[momtotaryn]

HI!!!! I graduated from Moanalua High and HPU!!!!!!

HI back to ya!!! I'm a Pearl City High School and University of Hawaii - Manoa graduate! Glad to see someone else with ties to Hawaii on this board!

 

[grits98]

deleted

 

[babyrich]

While I agree that leaving a note for Mousekeeping to remind them to close the door is riduculous, I really think the OP was told this to put their mind at ease. Mgmt. probably figured if a note was left, you would feel more secure knowing better judgement was being used because you left a reminder. Was it a good mgmt. response??? NO! but what do you say?? Yes, you apologize, it really is dangerous no matter where you are. But what else can they really do. I'm sure Mousekeeping is reminded to do this; but everyone forgets no matter how important it is to remember.

You handled it correctly, you need to inform someone, it could be the same person doing this over and over.

Our last Mousekeeper was wonderful, I like our room straightened daily. I dont want to do it. We tip daily and on our third day we ran into the Mousekeeper, she thanked us for the daily tip and said its "very thoughtful". (In English)

Even dumb mistakes happen. Should they??? NO!! Will they??? YES!!!

 

[sndral]

If you had a housekeeper at your house, and they left your front door wide open after they finished, would you get on the phone and call for legal help due to the housekeeper ACCIDENTALLY leaving your front door open? No - most people would not. They may just leave a note out to be sure he or she closes the door when finished.

Maybe I'm not like most people, but if my housekeeper ever did that I'd fire her.

 

[chloelovesdisney]

Maybe I'm not like most people, but if my housekeeper ever did that I'd fire her.

Ditto.

 

[smidgy]

if a mousekeeper knocked on my door at 6:30 AM, she would be VERY unhappy!!!

 

[smidgy]

If you lock your stuff in the safe, there is nothing to be concerned about.

Everyone makes mistakes. Roll with it.

not everything fits in your safe.

I should be able to leave a few bucks or a laptop, or jewelry out, without having to worry about it at a Disney resort (ANY category resort).

thieves Do exist in this world, and in the greater Orlando area.

other guests have teens in their group. and yes, sometimes teens from the BEST families steal. especially if I have beer of liquor in my room.

I expect to be able to LOCK my door, and I expect it to be LOCKED when I return.

I also don't like it when I pass by and see mousekeeping with 2-4 rooms "open" at the same time. yes, it's easier to vacuum them all at once, but while the maid is in one room with the vacuum running, she can't hear if someone is going into the next room, and "pilfering things. a 12 year old walks by, sees an open room... so tempting at that age, runs in and grabs the bag of chips, or a few bucks, or a few cans of beer, or some earrings.

 

[smidgy]

I lock up my stuff, and I still think housekeeping needs to be sure the room is locked up before they leave.

Mistakes can and do happen. It is the attitude of the resort that is what I find so unacceptable. You should never be told you have to leave a note in order for your room to be locked up by housekeeping. That just shouldn't happen.

maybe this would fall under "special requests"?