Major Website Glitch

[DonMacGregor]

Every resort on every date, every room type, is showing as waitlist only and zero points. A new record?

 

[HIRyeDVC]

The site is probably undergoing maintenance at this late hour.

 

[DonMacGregor]

The site is probably undergoing maintenance at this late hour.

Apparently it's been like this for over an hour.

 

[smmora]

The weird thing is the only one that has values is GCV

 

[BigEeyore]

I was just checking to see if my waitlist for next month had come through and it is just gone - wondering if the website is being glitchy or if something happened

 

[jbreen2010]

I just checked and it looks like it’s back to normal showing points…limited availability but looks to be working normally.

 

[n2mm]

This happens all the time. I have covid insomnia (self diagnosed) and get up every morning (the last 2 years) around 4:00am every morning. I see this scenario often. I call it the “bewitching“ hour. It’s going through an update/maintenance. I always get out when I see it. Once I was mid booking and it occurred. It took my points but I didn’t get the reservation. Took a long phone call and lots of frustration to get my points returned.

 

[DonMacGregor]

This happens all the time. I have covid insomnia (self diagnosed) and get up every morning (the last 2 years) around 4:00am every morning. I see this scenario often. I call it the “bewitching“ hour. It’s going through an update/maintenance. I always get out when I see it. Once I was mid booking and it occurred. It took my points but I didn’t get the reservation. Took a long phone call and lots of frustration to get my points returned.

It definitely makes sense to do the maintenance overnight, and I certainly understand the challenges of multiple time zones, but you’d think they’d wait until a little later overnight than 9:00 PM on a Monday evening here on the West Coast.

 

[808blessing]

This happens all the time. I have covid insomnia (self diagnosed) and get up every morning (the last 2 years) around 4:00am every morning. I see this scenario often. I call it the “bewitching“ hour. It’s going through an update/maintenance. I always get out when I see it. Once I was mid booking and it occurred. It took my points but I didn’t get the reservation. Took a long phone call and lots of frustration to get my points returned.

what time zone? i don't want this happening to me. yikes. you survived much!

 

[n2mm]

what time zone? i don't want this happening to me. yikes. you survived much!

it was EST. It use to be 5:00am every morning, but have noticed earlier on occasion too.

 

[pkrieger2287]

Ya'll had me at "bewitching hour"... This was a hoot! Lol

 

[DonMacGregor]

what time zone? i don't want this happening to me. yikes. you survived much!

I was on originally at 9:15 PM here on the Left Coast, and I checked again at 10:15 PM to see if it was still glitchy. My first visit was out of curiosity based on a 9:00 post in one of the DVC Facebook groups by someone who noticed it then, so it could have actually started even earlier than 9:00 (which would be before midnight on the East Coast).

 

[js]

This has happened to me in the middle of a weekday. I know since when I stalk, I mostly do while at work.
Nothing new unfortunately.

 

[DVCSunDevil]

It definitely makes sense to do the maintenance overnight, and I certainly understand the challenges of multiple time zones, but you’d think they’d wait until a little later overnight than 9:00 PM on a Monday evening here on the West Coast.

How about posting an alert on the site if they are doing maintenance? Like something bolded in red that reads “the site will be undergoing maintenance from 3:00AM-5:00AM”. Like every other site on the planet does when they have scheduled maintenance.

 

[jbreen2010]

I learned a new glitch this evening.
Found a perfect room that I needed but unfortunately needed to borrow points.
When I borrow and push finish reservation, I get the dwarfs. Then the room is locked for an unknown amount of time and it won’t show up in inventory (even when I call).

turns out cast member told me this happens sometimes with resale contracts. (I tried getting the room 3x this evening, then waiting) before calling. I didn’t know this resale contract glitch existed.

 

[Sandisw]

I learned a new glitch this evening.
Found a perfect room that I needed but unfortunately needed to borrow points.
When I borrow and push finish reservation, I get the dwarfs. Then the room is locked for an unknown amount of time and it won’t show up in inventory (even when I call).

turns out cast member told me this happens sometimes with resale contracts. (I tried getting the room 3x this evening, then waiting) before calling. I didn’t know this resale contract glitch existed.

This has been happening for a long time but it doesn’t just impact resale. There are owners with direct points that have had an issue as well.

It simply seems it impacts resale contracts more…although not all owners with resale have had trouble. Some of us have been borrowing without issue.

I am sorry it happened to you and many people have expressed this to DVC that it’s been almost 22 months with no fix.

 

[DVCSunDevil]

This has been happening for a long time but it doesn’t just impact resale. There are owners with direct points that have had an issue as well.

It simply seems it impacts resale contracts more…although not all owners with resale have had trouble. Some of us have been borrowing without issue.

I am sorry it happened to you and many people have expressed this to DVC that it’s been almost 22 months with no fix.

I was listening to a DVC podcast and someone on the show was explaining this same issue. She said she eventually demanded to be transferred to IT, which corrected the issue going forward. She said it took some time to sort it out but it was worth it.

 

[jbreen2010]

I was listening to a DVC podcast and someone on the show was explaining this same issue. She said she eventually demanded to be transferred to IT, which corrected the issue going forward. She said it took some time to sort it out but it was worth it.

thanks! I didn’t know this was so common of a problem. Just seems like a really odd glitch. At the end of the day I got the room I wanted (so I can’t be super annoyed) but just a really odd glitch.

 

[Sandisw]

I was listening to a DVC podcast and someone on the show was explaining this same issue. She said she eventually demanded to be transferred to IT, which corrected the issue going forward. She said it took some time to sort it out but it was worth it.

Which then begs the question. If they figured out how to fix this person's account, even if it took a bit, then why have they not fixed it for the entire system. Even if they had to know which accounts it impacted to do it, then put out an email, asking owners to let them know if they have had the issue, and they start there.

Or, when a member calls in the first time there is an issue, a ticket is created so IT can fix that account.

 

[CarolMN]

Which then begs the question. If they figured out how to fix this person's account, even if it took a bit, then why have they not fixed it for the entire system. Even if they had to know which accounts it impacted to do it, then put out an email, asking owners to let them know if they have had the issue, and they start there.

Or, when a member calls in the first time there is an issue, a ticket is created so IT can fix that account.

I don' t think it's a system issue. It appears to be related to how some contracts were loaded into the system. That would explain the seemingly random nature of the issue. If it impacted me, I also would be politely, but persistently insisting on a transfer to IT to get a ticket number, and telephone number to call for progress.