CarolAnnC
<font color=blue>Caught Smuggling Jello Shot Syrin
- Joined
- Oct 9, 2000
- Messages
- 12,230
There is a huge change that took place today at DVC Member Services in regards to trading out points to book cruises with DCL.
I had called last Sunday attempting to change the date of an Alaskan Cruise that my family and I had booked using DVC points. We chose another date due to a work conflict, and selected available rooms to switch to. After 45 minutes on the telephone with MS, I was told there was an issue with the rooms "disappearing" from the computer inventory at DCL. I was looking at inventory at the Disney Cruiseline website and saw they were still showing there, but they could not make the change. It was the end of their work day and with having to discuss it further with my family, I ended the call.
I called back mid week and was given information on a selection of staterooms and categories that were available. Since I knew it would be time consuming and had already used more than half of my half hour lunch, I waited until this afternoon to make the call to do the actual switch.
Well, after discussion with a representative that seemed hard to believe, I then asked for the supervisor I dealt with last Sunday. Here is the bottom line: As of today, DCL has blocked DVC members from booking cruises on points through September 30, 2011. This includes rebooking existing cruises such as I have been working on doing.
So, I am left here with two staterooms booked on a cruise that I probably cannot take. I am on a "call list" to see if anything "opens up" later on. But, there is not much encouragement from MS as far as hoping this will happen for me. If I cancel the cruise, I will be left with many reservation points, that I will not be able to use on Disney Cruise Line. Ugh.
MS states they had no idea this was happening, that it just was announced today and immediately implemented. It is applicable to all Disney ships and for all sailings and itineraries.
This is one DVC policy change that will definitely impact me. I guess I may be joining those who rent out points, though that was not something I otherwise would have been interested in doing at this time. Going forward, I will definitely be rethinking how I use my DVC membership.
I had called last Sunday attempting to change the date of an Alaskan Cruise that my family and I had booked using DVC points. We chose another date due to a work conflict, and selected available rooms to switch to. After 45 minutes on the telephone with MS, I was told there was an issue with the rooms "disappearing" from the computer inventory at DCL. I was looking at inventory at the Disney Cruiseline website and saw they were still showing there, but they could not make the change. It was the end of their work day and with having to discuss it further with my family, I ended the call.
I called back mid week and was given information on a selection of staterooms and categories that were available. Since I knew it would be time consuming and had already used more than half of my half hour lunch, I waited until this afternoon to make the call to do the actual switch.
Well, after discussion with a representative that seemed hard to believe, I then asked for the supervisor I dealt with last Sunday. Here is the bottom line: As of today, DCL has blocked DVC members from booking cruises on points through September 30, 2011. This includes rebooking existing cruises such as I have been working on doing.
So, I am left here with two staterooms booked on a cruise that I probably cannot take. I am on a "call list" to see if anything "opens up" later on. But, there is not much encouragement from MS as far as hoping this will happen for me. If I cancel the cruise, I will be left with many reservation points, that I will not be able to use on Disney Cruise Line. Ugh.
MS states they had no idea this was happening, that it just was announced today and immediately implemented. It is applicable to all Disney ships and for all sailings and itineraries.
This is one DVC policy change that will definitely impact me. I guess I may be joining those who rent out points, though that was not something I otherwise would have been interested in doing at this time. Going forward, I will definitely be rethinking how I use my DVC membership.
This is redicoulous!!! 
