DisneyChristmas said:
We still had to collect our own luggage on arrival
WHY?
People may CHOOSE to do this, but no one HAS TO do it. If you thought you had to take your own luggage when you arrived at MCO at the beginning of your vacation, then, I'm sorry to say, you didn't do your homework, and that's not DME's fault. Same with your thought that you were guaranteed a direct ride to your resort without the chance of making any other stops. All the information is out there, in Disney's paperwork, paper publications, and official website. Plus there's all the info you can get right here on the DIS.
You may believe you get what you pay for, but you also get what you put into it.
I knew exactly what to expect with DME, so I used it to its full advantage and I'm a satisfied customer, TWICE. The first time I used it it was only 4 days old, but I still knew all the ins and outs, and that was from Disney and not from experienced users, because back then there were no experienced users.
With rare exceptions, the only "knocks" I read about DME are from people who expected something
other than what is promised and advertised.