I have booked a room at the Poly for October through them because they had such a great rate....but I haven't been thrilled with the service. I had to send the TA 2 e-mails before getting a confirmation of my booking from her. And 3 weeks after my booking, I still haven't gotten my confirmation documents from Disney, although she advised it would only take about 7-10 days to receive them. When I contacted her yesterday about this, she told me she had requested a second set be sent out and to give it another week. She did confirm my ressie was in the Disney system.
Since I really can't be their rate for the room (50%+ off of rack rate), I am willing to put up with the little bit of trouble....and it may just be that I have an inexperienced TA.