We used ME last year for our first trip. It was so easy. Walk out of the security area at the Airport, there are signs directing you. Show your vouchers, and the employees will scan them and send you to a row, which corresponds to your Hotel. We even had them transport our luggage. Reversing the process, check in at the hotel about 3hours before flight, and had no problems. Drivers were good, no problems with luggage in either direction, and everyone was very friendly and helpful.