Magical Express Question

[Lewisc]

You're missing the point/question.

Ed-- I agree once Disney scans the bag they'll find it.

You're missing our point. The question is what happens if we check 4 bags and only 2 bags even make it to the first place where Disney scans the bags. The problem is with the airline. It's not clear if Disney will entertain a claim for more bags then were declared to the DME CM. It's not clear if the airlines will entertain a late claim from the passenger.

Sluggo mentioned a surprising number of bags have handles ripped off, and consequently doesn't have any tags.

Although this happens to a small % of passengers it still happens.

This is a non-issue to the vast majority of passengers but airlines to lose a number of bags on a daily basis.

Did you ever order something and track it online? You can follow the item from point to point. I suspect Disney is using similar software.

If for some reason I had a reason to use DME for "luggage only" I'd stay around my room until my luggage arrived.

edited to add I'm sure the airline will continue to try to locate misplaced bags the question is if I'm owed anything if the bags are never found.

A question I've never seen answered. My flight gets in around 10p. I decide to stay in a MCO hotel the first night, take the shuttle bus back to MCO and take a DME bus. I use the DME tags. I'm assuming my bags get to my resort after midnight, the same day I'm scheduled to check in. Should I assume the resort will hold my bags until I check in? I can't picture them sending them back to MCO first thing in the morning.

 

[Edd]

No, I am not missing any point. The probability of loss luggage is so rare that while I am sitting here reading all this stuff I am getting starry eyed. The probability of a plane crash was very rare when I worked in ATC, but I didn't stand there in the tower worrying about giving the wrong instructions or planes crashing while I was on shift. The stories are great and the arguments are good, but guess what. Disney takes care of you.

There has not been one person reporting getting ripped off by Disney on the luggage count, lost bags or not received their bags in their rooms. I did see the story where the bags were soaked, but she received them. I am sure you can come up with a million hypothetical situations that support your arguments, but none of them are as good as one real live situation to support your claims. I haven't seen that yet. Disney system must be pretty darn good or I am sure there would be many complaints on these boards.

To answer your question. Your bags will be in your rooms after you check in at the resort the next day. Somewhere down the line I asked that question and got that answer. I think the station manager answered that after we left a meeting about 8 months ago. It was answered when I questioned her about the DME process after midnight. I reported the questions and answers on the disboards.

I guess passengers will believe what they want to believe.

 

[Lewisc]

Airlines misdirect 6-8 bags per 1,000 passengers.

2005 the total number of lost bags totaled 30 million and the airlines spent 2.5 billion compensating passengers for lost luggage as well as delivering delayed bags.

How dare you compare the probability of lost luggage with the probability of a plane crash? The total number of lost bags is high, the total number of plane crashes is low.

Again will Disney accept a claim from a guest that never checked in at the DME desk? We already know most airlines will not accept claims unless the passenger files a preliminary claim within 4 hours of landing. There is absolutely no way to prove we used DME tags.

Again the vast majority of passengers (over 99%) won't have a problem.

I suspect relatively few passengers use DME for "luggage only" so you're not only looking at a small % but also a small % (of lost bags) of a small % (of guests who use DME for luggage only).

No, I am not missing any point. The probability of loss luggage is so rare that while I am sitting here reading all this stuff I am getting starry eyed. The probability of a plane crash was very rare when I worked in ATC, but I didn't stand there in the tower worrying about giving the wrong instructions or planes crashing while I was on shift. The stories are great and the arguments are good, but guess what. Disney takes care of you.

There has not been one person reporting getting ripped off by Disney on the luggage count, lost bags or not received their bags in their rooms. I did see the story where the bags were soaked, but she received them. I am sure you can come up with a million hypothetical situations that support your arguments, but none of them are as good as one real live situation to support your claims. I haven't seen that yet. Disney system must be pretty darn good or I am sure there would be many complaints on these boards.

To answer your question. Your bags will be in your rooms after you check in at the resort the next day. Somewhere down the line I asked that question and got that answer. I think the station manager answered that after we left a meeting about 8 months ago. It was answered when I questioned her about the DME process after midnight. I reported the questions and answers on the disboards.

I guess passengers will believe what they want to believe.

 

[Lewisc]

Ed--What I believe is Disney will ship all yellow tagged bags to your room. Bags that are misplaced by the airline, didn't make a connecting flight for example, will show up in our room the next day. Under normal circumstances I don't think it matters if we take the bus or not.

It's unlikely an airline will accept a late claim from a passenger they will probably just say the passenger, or Disney took the bags. You already said airlines don't always scan the bags when they come off the plane. The airline has no reason to provide any compensation ($$$) if the bags are never found.

I question if Disney will accept any liability if the guest calls up the next day and never checked in at the desk.

 

[Edd]

I wasn't comparing a plane crash to luggage lost. I just made a statement to the effect of: I didn't work with the idea there was going to be a crash and I wouldn't travel with the idea that luggage would get lost. It seems to me like that would mess up the mind and thinking if you felt there was a probability of either one happening. There are to many more important things to remember when you are traveling. In all the years of traveling I have never had a bag lost, maybe 200 to 400 trips when I was younger. I don't fly much now. Twenty three years in ATC and I directly witnessed two crashes. I was involved in maybe 8 or 10 possible crashes, but all were avoided. It's funny how probability also can play with your mind. So, my basic theory is this: no sense in worrying about it until it happens. Than you can take the appropriate steps to correct it.

I was told that Disney will accept a claim if someone didn't ride the DME, as long as there is a reservation, by the CM. He specifically stated that if you have a reservation you are covered.

No, I only said Continental said they don't scan bags on the weekends. Seems funny, but that is what they told me last Sunday. Don't have any idea about anyone else, so even you have tried to expand my statement.

 

[goofy4tink]

Okay guys...take some deep breaths here. It's getting a bit testy. I realize that the airlines lose a ton of luggage. Could it be worse? Sure. But, if your luggage goes missing, you don't really care that the airlines don't misdirect/lose 50% of the luggage. You only care about yours.
As was mentioned, we only question the 'what if' of lost/misdirected luggage and the time constraints for making a claim with the airline. Really, it's most likely a hypothethical question...I'm sure it doesn't happen all that much. And, I'm sure that Disney will do the best they can to help out the guest get that lost luggage.
No need for getting all in a twist here.

 

[CleveRocks]

We've all asked Edd the same question, and each time he refuses to answer it. He evades the question by either purposely confusing it with something else or saying it's so rare and unimportant so "worrying" about it is silly.

Let's just pack it in, folks. He's not going to answer the question directly. He refuses to do so. Let's move on. Nothing more to see here.

For the record, the question is "What happens when a person doesn't ride the DME bus AND their bags never make it to MCO? Since Disney never had custody of it, and the guest didn't check-in at the Welcome Center, how would Disney know to look for it?"

 

[Edd]

Wait a minute Cleve. I have never been asked that question and in the report that question was answered indirectly, so here it is directly for your benefit. When a person doesn't ride DME and his bags never make it to MCO, the person can go to their Disney resort, point out the reservation information, give them the claim numbers and Disney will find the bags for them. The bags may be sitting in the airlines baggage office, maybe lost their tags or will still be out in some plane flying around.

How would the guest know his bags didn't make it to MCO if he used the DME luggage transfer. Disney would be the first place to go anyway.

I mentioned the Super CM stated to me if the Disney tags are on the bags they will eventually end up at MCO and will be found. There are no other tags like the Disney tags and all the airlines know where they should be headed.

 

[goofy4tink]

Wait a minute Cleve. I have never been asked that question and in the report that question was answered indirectly, so here it is directly for your benefit. When a person doesn't ride DME and his bags never make it to MCO, the person can go to their Disney resort, point out the reservation information, give them the claim numbers and Disney will find the bags for them. The bags may be sitting in the airlines baggage office, maybe lost their tags or will still be out in some plane flying around.

How would the guest know his bags didn't make it to MCO if he used the DME luggage transfer. Disney would be the first place to go anyway.

I mentioned the Super CM stated to me if the Disney tags are on the bags they will eventually end up at MCO and will be found. There are no other tags like the Disney tags and all the airlines know where they should be headed.

Well, Edd, I kinda did ask that question, many times, just not quite as succinctly as Eric put it. As I've said before, that's my main concern.
Now...how would I know my bags hadn't arrived? Well, if there are 3 out of 4 bags sitting in my resort room, I'm going to assume that one of them didn't arrive.
I don't put much stock in those yellow DME tags being known the world over. I can't imagine that if the baggage people at Logan misdirect my bag to Omaha, rather than Orlando, that when that one lone bag gets to Omaha, some baggage person is going to say..."Hey, it's a yellow Disney tag. This bag should've gone to Disney World. Send it there guys!" Besides, there are a ton of guests out there, and I've seen it myself, in person at least 6 or 7 times, where the departing guest has those yellow tags on their bags...leftover from their arrival into MCO. For some reason, they think they need to have those tags on for their return home flight. I can only imagine the confusion that can cause!! I have told people that they really should remove the tags but they insist they have to be on there!

 

[Edd]

Eric inferred that a guest did not receive all of his bags. If you only received 3 or 4. I am sure Disney would look into their storage rooms for the second time because you got all the others. My indirect answer probably was in the same form as your question. If you have a reservation you would have to go to Disney to start the search. I think I have written that three or four times in the past weeks.

You don't realize the power of Disney. Those tags are known worldwide.

 

[CarolA]

No, I am not missing any point. The probability of loss luggage is so rare that while I am sitting here reading all this stuff I am getting starry eyed. The probability of a plane crash was very rare when I worked in ATC, but I didn't stand there in the tower worrying about giving the wrong instructions or planes crashing while I was on shift. The stories are great and the arguments are good, but guess what. Disney takes care of you.

There has not been one person reporting getting ripped off by Disney on the luggage count, lost bags or not received their bags in their rooms. I did see the story where the bags were soaked, but she received them. I am sure you can come up with a million hypothetical situations that support your arguments, but none of them are as good as one real live situation to support your claims. I haven't seen that yet. Disney system must be pretty darn good or I am sure there would be many complaints on these boards.

To answer your question. Your bags will be in your rooms after you check in at the resort the next day. Somewhere down the line I asked that question and got that answer. I think the station manager answered that after we left a meeting about 8 months ago. It was answered when I questioned her about the DME process after midnight. I reported the questions and answers on the disboards.

I guess passengers will believe what they want to believe.

Edd, I posted stats on LOST luggage. Probably is "Not so rare" And once again when you don't like a stat or fact you do the "terrorize" the guests system. Lost luggage is now the same as a plane crash. REALLY??? To whom? YOU???

Of course we KNOW you don't like to let things like facts get in your way!

And when Disney doesn't deliver my bags (becasuse they don't even know they should have them) If I took YOUR towncar service and you told me this was OK are you going to do anything for your customer? If I got on Disney's bus then I expect them to help me find my luggage. So are you going to provide the same service?

I just got off the phone with DME. I was changing my reservation for my upcoming visit. I asked "Autumn" (yes that was the name she gave me) if I had to take the bus or if Disney would deliver my luggage no matter what. Autumn's response "Luggage service is only provided to guests who use the Magical Express transportation service to thier resort hotel." (I wrote it down WORD FOR WORD) Now Edd will say this is "gossip"

Edd the sad part is that you have pretty much convinced me. NEVER TAKE A TOWN CAR.

 

[Edd]

Yes, I would say it is gossip, or misinformed, because it is a known fact the luggage transfer is provided whether you ride the bus or not. That is a fact!!! The Disney contract also specifies that Disney will take responsibility for all luggage that is carrying the Disney tags. I don't see how you could argue with those facts and take the word of a little known, maybe not to experienced, CM who may be able to tell you what DME stands for.

 

[CarolA]

Yes, I would say it is gossip because it is a known fact the luggage transfer is provided whether you ride the bus or not. That is a fact!!! The Disney contract also specifies that Disney will take responsibility for all luggage that is carrying the Disney tags. I don't see how you could argue with those facts and take the word of a little known, maybe not to experienced, CM who may be able to tell you what DME stands for.

I rest my case!

Anything a CM tells you is "gossip"

Folks feel free to do anything you want at Disney. After all just because a CM tells you "no you can't pool hop" it's only gossip. Just because a CM tells you "the park is closing " It's only gossip.

Disney puts up those signs and the CM's say things "but it's only gossip!?

(Wonder is this same "logic" applies to the rests of Edd's world. Speed limit signs "only gossip" I mean the cops are rarely out there enforcing them.. )

Edd I would like to congratulate you. I am laughing hysterically now. Your last post is one of the funniest things I have ever read on the DIS!)

But you did NOT respond to my question. Are you going to help YOUR customers when they don't recieve thier luggage?

 

[kaytieeldr]

Eric inferred that a guest did not receive all of his bags.

For clarity, Eric did not infer anything. The speaker/writer implies, while the listener/reader infers. None of that matters, however, since Eric came right out and asked a clear, concise, straightfoward question.

 

[Edd]

And Edd gave a clear and concise answer. Good for us.

 

[maxiesmom]

You don't realize the power of Disney. Those tags are known worldwide.

So you think the tags have such power that they cause lost luggage to be found? Wow!

 

[Edd]

Very possible. I have not seen a post on Disney losing luggage. Some Disney CM's think the same thing as that is where I got that statement from.

 

[CarolA]

Very possible. I have not seen a post on Disney losing luggage.

And unless its direct to Edd's ears its only "gossip" anyway!

And Maxiesmom. I think it's Pixie Dust on the yellow tags that give them the "magic" power (Or course "known worldwide" does not seem to exist in Atlanta where the agent said "what are these and are you sure you want me to leave them on" LOL! I guess Atlanta would be too far from Disney for the "yellow tags" which are "known worldwide" . This whole thread is just a riot tonight!)

 

[seashoreCM]

If for some reason I had a reason to use DME for "luggage only" I'd stay around my room until my luggage arrived.

This is never required and also takes a boatload more time compared with using DME for "people only" i.e. fetching my luggage from the carousel to put under the bus which in turn takes a boatload more time compared with using DME for "both people and luggage" and being off to enjoy the park letting the luggage get to the room by itself.

 

[goofy4tink]

This is never required and also takes a boatload more time compared with using DME for "people only" i.e. fetching my luggage from the carousel to put under the bus which in turn takes a boatload more time compared with using DME for "both people and luggage" and being off to enjoy the park letting the luggage get to the room by itself.

But the issue is 'what if all my bags don't get to me and I haven't checked in. How will Disney know to check for the missing bag?'

I don't think we will get a definitive answer here. Now, if someone has a piece of luggage that the airlines misdirected, then they did not ride the bus to their resort...then we could see how it is handled. Until that time, this is a moot point.
There is no reason for sarcasm, nastiness. We are all trying to help other travelers. If this gets mean spirited, then it will have to come to an end.