I’m so glad others are posting about this. 3+ years ago, I purchased an AP at WDW, and suddenly stopped receiving all promotional emails from The Walt Disney Company, including the parks on both coasts,
D23,
ShopDisney, home entertainment. I’ve emailed and called many times, as I actually want to hear from them and get AP-related communications. Each time they tell me that I’m opted in, and have tried toggling my subscriptions on and off but I get nothing. They’ve escalated my case but there’s nothing they can do about this IT issue.
I’ll have to buy my next pass with another email address and create a new Disney account, because there seems no hope of getting opted in with the account I’ve had for years and that has all my purchase history and
Disney+ subscription!