Tink,
I have used them for 4 trips and a cruise. I use Deb Chambers. She has been wonderful and I have nothing but good things to say about her and the agency. As soon as discount codes are announced, they are on the phone getting the discounts applied. They will made ADR's for you. The level of service is excellent and FREE!. I have met Deb personally (She lives about 2 hours from me) as well as the owner, Binnie. Great folks.
HTH
Jill in KC