Magic Eastern from the view of a Wheelchair pusher.

abitjaded

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Mar 12, 2002
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We took the Eastern Disney Magic on October 5-12, 2002. Our group consisted of DH and I, our DS-6 and DS-9 in one cabin and DSisIL and DNephew-22 and my DMom-84 in the other cabin. My mother can walk on her own, but after a broken leg in January of 2002 and spinal compressions, both several years old and recent, she is slow and rickety on her feet. Her osteoporosis makes it scary to even think of another trip or fall. We decided to get a transport wheelchair to get her around the long distances on the cruise and the subsequent visit to WDW.

Mind you, most of my comments here are not based on “wheelchair veteran” status. I am a fairly newbie wheelchair-pusher and I’ll bet you vets, both pushers and riders, would have a different point of view. This report focuses on the chair issues, not the cruise in general, so is filled with suggestions and complaints. This does not apply to the cruise in general, which was great. I am hoping anyone in a wheelchair or pushing one who has cruised will add comments to this report so we can get good info out there for future cruisers. I am also hoping this will start a dialog that DCL will take to heart. I have seen comments from others on changes that could be made to the ships to promote accessibility.

Cabins: We had booked inside cabins, but my mom had been having some claustrophobia bouts, so we decided to upgrade to outside cabins. The cruise was not full, so we were able to get connecting cabins, just slightly forward on the sixth deck, this was not a disabled unit, as my mom is O.K. on her feet as long as there are not huge distances. The agent at the port who upgraded us did not even know which rooms were wheelchair accessible, she read the map and thought one of the rooms she moved us to was a WC unit, it was not, would have thought they would know better. The rooms were the first after the veranda rooms, therefore there was a jog in the hall where we stashed the WC, otherwise we had to stick it one of the baths, not a great option. There is not another good space to store one in a room with more than two occupants. The main cabin halls are narrow enough, and sometimes filled with carts, it would not be easy to go long distances down the cabin corridors. In one way, the inside cabins may be better. The cabins with windows or verandas are arranged with the couch by the window, thus necessitating going around the bed in a very narrow path. Not safe for me even, I kept tripping on the edge of the bed.

A note about claustrophobia: I was very glad we upgraded, my mom did have some real anxiety, she found the ship confining, especially the first day or two. She was surprised at this, too. She grew up in the Canal Zone and had spent many hours on boats going to and from the CZ and Pennsylvania. Deck four was her best medicine (and I ‘gotta’ admit, just about my favorite place on the ship, too.) I think an inside cabin would have been a real problem for her. We did not want the veranda, because we figured we wouldn’t be in the cabin much, but I would consider this on another cruise, especially for folks who need more rest or down time, course what is best for comfort always costs waaaayyyyy more. Why not design some connecting cabins with only one veranda for a slightly lowered cost?

The drill: Torture for us, and my mom. Hot, in the sun wearing your preserver. Not shaded. Can’t figure out how to make this less of an ordeal for someone in a chair.

Restaurants: AAARRGGHHH! We were assigned table 37. This was a really lousy spot, especially in Animators Palette. AP had a great view of the server entrance and a large plate scrapping area, complete with stacks of high chairs, gak. Millions spent, but obviously none of the Imagineers ever sat at our table. My mom felt we were being hidden from the “paying guests”. We were in the very back of this restaurant and Parrot Cay. Lumiere’s was a bit better. In all three restaurants, because of the server stations, which are very high, we felt we were in a hole. You could not see any of the “entertainment”, such as the parades with the characters or the baked Alaska, without rising from you seat, not an option for my mom. If we were not one of the first arrivals it was very congested and hard to move the chair through the restaurant. Since we had booked far in advance and told them about the wheelchair, I must conclude our needs were lost in the booking and reiteration process with Special Services. We did not change tables because we liked our servers, and they had no tables in the late seating since the cruise was not full. Mean thing to stick the servers with a location no one wanted to sit in, but that a few of us stuck with since we had small kids and would not change to late seating. (This station became more empty as the cruise progressed.) The restrooms are far away, especially when having to wheel back through a crowded space in the middle of the meal, and become seemingly even further away when both kids have to make a trip and Mom….again.

Decks: Deck nine was fine when the ship was moving, a sweltering pit when not. It was hard to find a cool spot to sit, so Mom could watch and we could play. The pool is recessed deep in the deck, and you only get a really good view of your kids by sitting on the edge of the pool. Not good if you are confined to your chair. The vantage is better at the Mickey pool. Deck four, with the great padded lounge chairs was a blessing. Always cool if you choose the shaded side. We ended up spending nice time here, but the kids would get bored, there are only so many games of shuffleboard you can stand. Plus the smokers were here, and the joggers. (Strange combo.) Since this is an open deck, there are two sets of doors to negotiate to get on deck. The first set is swing doors, they needed some tipping of the chair over the lips, and assistance or a lot of behind-holding work. The second sets were slide doors with an auto-punch button, much easier to get through. The air-lock between the doors would benefit from a bit more turning space. The thresholds seem to be higher than needed here, too.


Elevators, mostly criticism: If you have someone who needs a chair, pick either the forward or aft elevator areas, the midship elevators are always way too busy. The elevators are slow in coming. There are not any loud audible or easily visible signs when one does arrive. Many times the up or down request light went out and we never noticed that an elevator had come, and gone. The elevators need to hold on the floor a bit longer, it was often a race to turn the chair and back on without holding the door-open button. The elevators are very small, we could get our group of seven on, but it was a squeeze. There is not enough room to turn within the elevator. If we were not going nine floors up, a few of us would take the elevator with Mom and the rest would race the stairs. If we had gear, forget it, we couldn’t fit.

Doors, often a pain: The doors we used the most, in and out of deck nine, were a pain, those with auto-openers did not hold long enough, at least not for me to negotiate the carpet-to-lip-to-plank surface changes. Every rough bump hurts my mom’s back. From halls of thick plush carpet you had to go down a fairly steep, short teak-planked hill (steep enough to worry about tipping someone out of a wheelchair) on the forward end; the aft end lobby was not as bad, often because a CM was waiting to direct people to Topsiders, and this CM would assist us. Every other door had small lips the chair needed to be tipped up over. I cannot imagine negotiating most of these seemingly minor obstacles on your own steam. Every other wheelchair, (and there were very few) I saw on the ship was being pushed by someone.

On and off the ship: I had anticipated this with the most trepidation. It turned out to be fairly easy, the plank off was not steeply sloped and the docks were smooth all the way to car rental in St. Maarten and St. Thomas to Havensight Mall. A great officer, whose name I did not catch, (Taiwanese?, oriental, black hair, compact, not at all muscle-man) often seemed to be there to help us up and down, thanks. We did not tender anywhere, so I cannot comment on that. Castaway Cay was a breeze.

St Maarten: We rolled off the dock area and picked up a van reserved through Hertz. The van was in good shape, but did not have air-conditioning vents in the mid and back, which made for a very uncomfortable ride for those in the back after our two stops. Request a van with rear vents!!!!! We first went to Dawn Beach. This is not the place for anyone who cannot get out of a chair. We arrived to find the entrance blocked, so we went further up the road, then turned around. When we came back the gate was open, so in we went. We were only the second car in the smooth paved lot. However, there was a paved path down, not very steep but with several steps. My mom walked down. We seated her at a wooden table near the restaurant, piled our stuff and snorkeled (more on this in another, later report). The couple who ran the facilities at the beach showed up about 11:00 and were kind in allowing us to bogart the table. There was shade under the stunted, small trees, near the restrooms, a bonus. The bar had opened a bit sooner for soda and water. My mom waited at the table, rubber-necked and kept an eye on the DS-6 who was having “issues” with the waves. This could be a doable beach if you can carry your chair and occupant down. After lunch purchased from the kind proprietors, we moved on. We took a drive around the island, while all sweltered in the back. We arrived in Phillipsburg and parked in the pay lot off Back street. We left the WC in the car. St Maarten is almost inaccessible. There are many steps, stores are all steps up, or upstairs and the pavement is lousy, broken bricks, cobbles and curbs. We went to Kaye’s jewelry to make a purchase, they seated my mom, brought us water, beer and soda, they were just great, a wonderful store, sanctioned by the DCL. They treated us well, even giving DS-6 access to several potty trips. After a lot of time there to get some earrings and a ring set, Mom and I moved on slowly to several other shops. Very many steps and hazards, careful if you walk Front Street! Then all back to the car and the ship. The shopping in St M is great, but I feel they could do a lot to make their shopping area bring in an untapped shopping-in-a-wheel-chair hoard. I would probably have bought a heck of a lot more if we could have negotiated the shops faster. While I realize the island is economically depressed, some of the ubiquitous luxury item duty-free chains could easily pop for a ramp. If someone buys a diamond at one of the sanctioned shops of DCL, the profit would pay for a ramp at these stores. What a way to boost their sales. “We are wheelchair friendly! Shop here!”. DCL should consider asking this of their O.K.’d stores.

St Thomas: I became frustrated talking to the shore trip info getters from DCL. They could not confirm any trips as being totally accessible. Their method of info gathering consisted of me calling special services and them then asking around if anyone in the office knew anything. Sheesh, for a company that is so good in their parks, they get a zero here. So I contacted Shoretrips. Shirley in that office did a wonderful job of emailing back and forth with their suppliers at St Thomas. We ended up chartering a half-day boat with them via the St Thomas Dive Club. We walked slowly to the end of the Pier after being met. (Everyone got my mom off first, without me, leaving the chair behind, not knowing we COULD take it.) It was a very long walk to where our charter was docked. Chair would have helped. The two charter captains got her on carefully. We padded the seat with towels and we were off. This was a great charter out to Capella Isle for snorkeling. Now, ‘a Duh’? on my part. I just assumed from the size of the boat that it would have a head (boat talk for toilet). Wrong. Thank heavens we had brought a suit for my mom, which she changed into to take a quick comfort stop in the ocean, the only toilet available. The captains kept a tube tied to the boat, so not the best solution to a problem, but it worked. If you charter, ASK for a toilet. After snorkeling, they took us to their home beach, which we could have stayed at and taxied back. A foul-up here. Each restroom they directed us to was broken, finally found one, but with the slow progress of my mom, took 20 minutes. I was a bit peeved (c’mon you guys, you must have noticed the ones at your shop were under construction.) Anyway, back to the ship for lunch and clean-up. Everyone else went off to power shop and Mom and I took a quick trip to Havensight mall to shop. Off the ship easily and across to the mall, just a five minute wheel. While this was miles more accessible than St Martin, it does have its garfers. There is a ramp up the first group of buildings, but only steps on the far side, so the chair must be turned, and back-the-way-you-came. Most of the shops are accessible, fairly wide isles. Hiss-boo to Captain’s Corner for congested, lousy arrangements, and sanctioned by DCL no less. But nearly every shop has a one to two inch lip at the doorway, a real pain, you have to tip the chair into every shop. I also wonder how many folks a-foot trip over these boogers. A very few shops have placed heavy rugs across their stoops to counter this, we shopped in these! Your thoughtfulness gave you our dollars! Too bad the prices were not as good as St Maarten.

Cataway Cay: Very easy on and off, no elevation changes, ramps pretty level. Paths are wide and paved. We wheeled all the way down the tram area, then got a sand wheelchair. Hmmm… what can I say about these. Huge, comfy, umbrellas,…. and a real nasty piece of work to push. The umbrella is in the pushers face, they did not push easily on the pavement, but surprisingly were easier to push on the sand. Don’t dump your chair there, take both if needed, then you can negotiate the lunch area, paths, docks etc. in your own chair and just use the other on the sand. If you do not have an extra person to push….don’t know what to advise. Here was our one big conflagration. Castaway Cay was unbearably hot. My mom did not want to wear her suit. If I had it to do over again, I would have gotten her to suit up. She could have sat in a chair in the calm water to cool off. She got very over-heated and miserable and my nephew returned her to the ship. Guilt, guilt. If you go to the beaches, bring some way to cool off. Suit up, to test the water or at the very least bring a spray bottle to spritz off. There is not a single cool sitting location on CC. My suggestion? A platform area, reserved for families with wheelchairs. Covered, on the sand so they can see their kids in the water. Add misters and/or ceiling fans for relief from the heat. Or even an air-conditioned observation area??? At St M we could escape to a semi-cool car, at St. Tom, well, I’d do that different too. But at CC it is a very long trek from the ship to the family beach (and even farther to the adult). Maybe arrange a beach even closer to the ship?

Would we do it again? Yes, probably, wallet and God willing. Could DCL make some simple changes to remove some pretty constant irritation? A resounding yes! The hardest part was just moving from plush carpet, to metal flanges, to teak hills, to flat surfaces with narrow-too-quickly-closing doors. The hardest part for my mom was the heat and being a captive audience. To her, for putting up with a testy daughter, fairy dust. To all of the nice passengers who jumped off elevators, held doors and pulled in chairs, fairy dust. To all of the CMs who helped, fairy dust. And to our servers, who put up with us, and found toothpicks for Mom’s martinis, an extra sprinkling of fairy dust.
 
A really nice, thorough report. You really remembered a lot of details!
 
Thank you so much for your observations! I have been waiting to see what your experience was going to be, and now I can somewhat prepare myself for when we take my MIL on the Western next month. I realize that the ports will be different, but I was very interested in how you all handled the ship.

Just one question - did your mom go to any of the shows, and if so, where did you sit her? Is there a spot for people in wheelchairs? How about in the movie theater?

Thanks again for letting us know how it went!
 
I didn't know that they made special wheelchairs for sand.

Lots of good information here, thanks for posting.
 

Magyar,

My mom made it to a few of the shows. We parked the chair at the top and she went down the steps. However, we had to go to the large theater for customs, and this time they took her and the pusher down an elevator to the front of the theater. I think this is how they get wheelchairs to the shows. We noted one other family at the front of the theater for the shows. If you arrive early they will take you down to the front. Someone else stated that if you arrive late you get parked at the top. Not sure about the movie theater, she never went there, but I recall space at the top. This theater is not as large, so the vantage from the top should still be O.K.

I would suggest bugging DCL about land arrangements for the Western. Hopefully they can get you some info. I spent a lot of time combing guide books to find out what is available in our ports. The Cadogan guide was the only one where I found some sidebars that gave accessibility info for St Thomas. You might comb the cruisecritic web site. There are specific boards for each port visited by cruise ships and sometimes folks have info. There is a wheelchair board there also. Check their archives.

Some resorts in port towns also have info. If you want to do a beach, call the bigger resorts there and they may be able to meet your needs with a day room. For ports on the mainland U.S. there may be more accessibility due to compliance with U.S. laws.

Please post what you find out! I empathize, takes a lot of work to finagle the details.
 
I recently went on the 7 day western. I use a wc for distances & didn't use one on the ship. Your comments are VERY well taken. Everytime we went through an obviously hard to manage door or struggled with the elevators I thought of how hard it would have been in the wc.

The only things I can add are:
-- when you get on the ship, you can go to wherever they take requests for changes to seating arrangements and see where they put you (as well as basic info about make up of your table--ages, honeymoon couples, etc). If you don't like where you are, you can get moved. I agree, a wc guest would not want to be in the back.
--on a similar note to DCL being surprisingly heartless about special requests, our baby passed away and we told DCL and asked to be seated with all adults. I called and was assured my reqest would go to the seating coordinator. I e-mailed and got a nice reply back. Then what happens? I confirmed our seating at Sessions and guess what? They had to move us. I really should write DCL, I just thought this was flat out mean, esp bc we were in the 2d seating and could not have given them more notice.
--it was my dh & I so we went to Serenity Bay on Castaway Cay. we made sure we were on the first tram out there and got the primo spot for the walking challenged -- the first umbrella in. close to the water and a very short easy walk to restrooms & dining. the shade is a lot better there than it used to be but you have to get there early to get a well situated umbrella or you'll be strugging over sand. kudos for adding umbrellas, boos for taking away the cabanas.
-- Key West seemed decent overall. DCL is clueless about the details of their excursions. we did the tram tour and it was a MAJOR hike to get there plus standing to wait for the tram. I called and was told it was a "very short walk." A good 5 blocks and standing in the sun isn't short in my book.
-- Cozumel, shopping is an iffy idea. they do have ramps but they are super steep (often wood over steps). the sidewalks are narrow and frequently obstructed. in retrospect we should have rented a car & toured.
--didn't make it to Grand Cayman due to a tropical depression.
--unlike the 4 night, the 7 night western had the safety drill in Animator's Palette. Awesome! Easy access and cool, huge improvement over the prior experience outside which required a lot of standing and was very hot.
-- during a few peak periods (around dining), they had a CM at the center elevators putting families on. excellent system, prevented the free for all crowds and would have been very helpful for a wc party. kudos for that.

Overall we had a *super* time but the ship is a lot more "one size fits all" than WDW. True they have space constraints and I'm sure there are different rules about doors and whatnot on a ship, but it seems like things could have been thought thru better.

Anyway, great trip report!!!!

:wave: Cupcake
 
Thank you, this was so helpful for me, I have always wanted to do the cruise but with my daughter in a wheelchair I have always been afraid to go on one, ask just about any travel agent if a ship is handicapped accessible and they will all tell you, ya I think so...and that is as much info I can ever get... this helped me alot.
 
Found your report a few mins. after I posted a ?? about my mom who will be using a wheelchair just on long treks around ship and CC - (only 4 nite cruise) She can walk, but has chronic heel and knee problem. Did you just wheel your mother to your fire drill area before the elevators shut down? My mother's is a travel WC that folds up pretty compact so not too worried about storage, but how did you get down the narrow hallways that are congested with luggage for hours the 1st day? My mom is restricted in what she eats due to a health problem. I'm hoping the optional steak or chicken at dinner comes with a baked potato or something else fairly easy to digest or that she can find something on kids menu she likes. Don't want her to miss the 3 dining rooms. Thanks again for great detailed report
 
Our room was just the second one from the forward elevator area, so we did not have problems getting down the congested halls. Ask for one of the rooms closest to the forward and aft areas (not the center since these elevators are always way too busy.) At other times, the crew was good about shoving themselves and the service carts to the side to allow us to pass.

Everyone else had to walk the stairs but we were allowed to use the elevator to get to the drill (what that means about getting to the area if it is NOT a drill is anyone's guess.) I would imagine they would have to have the crew direct and move you.

Food, hmmm... hopefully you can get an answer from your other post. I know there is an option of simple beef and chicken beside the fancy offerings. But don't know about the 'taters. My nephew is a pretty picky eater, he likes plain romaine or iceburg salad, and when he requested it, they always managed to scrounge up something for him. Just warn your servers about what you want, and they try their darndest, apply patience, sometimes it takes a bit longer. My mother was so upset about not having a pick in her martini olives, she hated fishing them out with her fingers or a spoon, but they managed to consistently find one after a few sulks!
 
Bumping to help out recent wheelchair questioners.

Carla
 
Thanks for posting, abitjaded, this is a fantastic report.

You were very lucky you didn't have to tender anywhere! We were on the March 8 sailing (Eastern) of the Magic and my wife, who had polio as an infant, spent a lot of time in a wheelchair. She can manage on crutches but because of a rotator cuff injury, we brought along her wheelchair for her.

Although we pulled into the dock in St Maarten, we had to tender in St. Thomas. It was not fun!

If you haven't tendered, what happens is you go down to deck 1 and then outside the ship and down a flight of metal stairs (maybe 12) to a platform that folds out from the side of the ship. From there, you have to climb a steep set of stairs (maybe 5) to get to the tender.

So, when we saw this, we folded up the wheelchair on deck 1 and my wife went down the stairs using her crutches. However, a CM and I had to physically carry her into the tender because the 5 steps to it were just too steep!

Of course, as we left we looked back at those 12 steps leading back up the side of the ship we were wondering how we were going to manage those when we came back! However, that was a problem for later! Our philosophy is don't let the future interefere with our fun and we were confident that we would find a way back up that long staircase!

After a fun time in St. Thomas, we got back to the tender and motored back to the ship. Going down those 5 steep stairs from the tender to the ship were fine for my wife - she just had to take it slow and carefully position her feet.

Now we are standing on that platform that folds out form the side of the ship - staring at that long flight of stairs leading back up to deck 1.

We were starting to strategize what to do: First let everyone from the tender get off so we don't hold anyone up. It's a long way up those stairs and they not wide enough for a carry. Maybe a piggyback? Maybe just go four steps at a time and take rest stops?

This is when I looked into the belly of the ship from the folding platform. Hey! You can get into the ship from here! So, I snuck behind a CM and looked into the passageway that leads from the platform. Guess what I saw.

THERE IS AN ELEVATOR RIGHT THERE! It's not a full elevator - just a wheelchair elevator - but just perfect for my wife. So, I asked a CM if we could use it. There was a bit of a pause (maybe because it is behind the scenes?) but eventually my wife was allowed. The Disney angels had struck again - problem solved!

Now, I don't know why this wasn't offered to us before (especially on the way out) but my tip of the day is: there is an elevator which goes from deck 1 to the tender platform at the side of the ship. You will still have to contend with the stairs to get to the tender itself, but it is wide enough at that point for a carry, and there are CM's more than willing to help.

So, I hope this helps and you enjoyed my post. If you have any other questions feel free to reply or PM me!

Regards,
The Ottawacruiser

p.s. my wife had her rotator cuff surgery about 10 days after our cruise - we planned the cruise/surgery in this order deliberately! After 6 months of physio, her shoulder is now (almost!) as good as new!
 
Wow Ottowacruiser, this is great to know. If someone cannot get out of their chair, are they stuck on the ship if it must tender? I had called and asked about this before and got the standard, "our employees are not allowed to assist, ya da ya da." Yet they must assist the able bodied to prevent falls. How much did you see the CMs assist? Some cruise lines even have stair steppers if they must tender. Crazy that you had to ask to use the elevator.

Anyone else have experience with tenders?

What did you and your wife do in each port, ottowa?

Glad the shoulder is mending, having screwed up just the muscles in mine last year, I feel for her.

Carla
 
This was a great post. I am taking my Mom in 25 days on the Wonder and she is in a WC. I was wondering how we are to manage all the stops and the decks? Now I have my answers. We booked a Cat 3 to have room for the chair. I have also arranged to have a scooter delivered to the ship so she can move around a bit on her own. I did not want her to feel like she had to have someone 0pushing every minute of the day. Now if only the scooter poeple send in their great tips!

The problem seems to be that when you call DCL they give you so many different answers. I had the Dining Room Coordinator call and she was great (Thanks, Debbie) She gave us a table in the front, close so we can do the potty stops and not have to push through an entire dining room full of people. With kids and a Grandma, all need to go at different times. I know when we are at the mall I cannot maneuver her through most stores, the aisles are just not wide enough.

But when asking other questions, can we have a lounge chair on the deck instead of a chair? They had no answer, but I have seen poeple post here that the stateroom Host/Hostess will do it. Why can't they get the right info published? I have conflicting info on where to store the scooter and night and charge the btery. DCL Castaway Club says it will not fit thru the door, ask Guest Services on the ship. So I will have to take my Mom to deck 8 put her in the room from the scooter and then drive the scooter to deck 3 to store, revwerse it in the morning. This becomes a hassle. I have seen places on the decks where they store the housekeeping carts and ouggage, why not have planned for a wheelchair park on each floor? Hopefully Disney will get better with making things more accessible. We had such a time moving a stroller on the last 4 cruises, that we just said forget one for the baby this time.
 
Karen, I posted this link to the disABILITIES board. I know there have been some scooter users who have cruised in the past, hopefully one is still lurking.

Carla
 


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