Magic Cards not so magic

[Mommee]

Our new park tickets had a spot on the back to sign them, like a credit card does. Easy to keep track of that way (ESP. Since there were 6 of us but only 3 card designs). Are they not all that way?

 

[joe1946]

Our new park tickets had a spot on the back to sign them, like a credit card does. Easy to keep track of that way (ESP. Since there were 6 of us but only 3 card designs). Are they not all that way?

Thought there were at least four card designs -- Mickey, Minnie, Donald, and Goofy.

 

[Kristine316]

Why should any guest have to go through all this? Why should a guest need to be "in the know" on how all think crap works and is linked up? What do we care if the name is Magic Card or what?

It is Disney's responsibility to make sure these things work the first time. It is not the guest's responsibility to have to stand in line to get it fixed and to think ahead and go to guest relations. A guest should be able to have a somewhat bother free and relaxing vacation, not deal with glitches.

I find it absolutely ridiculous anyone would say otherwise! If 45 days out from my vacation I still hear these types of complaints, I will not be keeping my reservation.

OP - I would send a complaint to Disney. You should be reimbursed for the loss of time in my opinion, as this is entirely on them. It is unacceptable you had to suffer through all these issues and loss of time because they are rolling something out. This is entirely different than a temp ride shutdown, etc. as it affects your entire trip.

Well written!

Why does it seem anytime anyone comes on here who has an issue with Disney there are posters who will be snarky or question them to the point it almost feels rude? Why? Disney is not perfect.. there will be people who will have legitimate issues, it is not always the guests fault. Goodness.. its ridiculous.

 

[Raenstoirm]

Admittedly, not linking the credit card with the room key is irrelevant to us (we're never going to unless they make it mandatory, and if they do we might just not go to Disney),

In order to "apply" for my magic bands I had to attach a credit card. Not sure if this is the new way of things, but it was required last week for our September trip.

 

[jthelman]

I really did not want to throw anyone under the bus unless I was sure it was their fault.

My tickets were purchased third party from a well known and authorized vendor. Although it's possible it was their fault, I refuse to blame them unless I had proof. On the other hand It was definitely a problem with Disney customer service not to fix it correctly the first time.

I didn't think it was relevant where I was staying, but since someone asked, yes it was a Disney property - the Polynesian. Many people may have heard of this resort. It's actually more money than the Waldorf Astoria in Manhattan per night; I have a high standard for customer service when spending close to $400/night

Again, the CMs were friendly, but probably poorly trained or misinformed. I work in IT, but frequently converse with external customers as part of my role and I understand it's a tough job. Pleasant is half the equation, the other half is satisfying the customer (as least when possible). In my case, having functional park tickets seemed like a low bar.

My main reason for posting was for those going in the next couple of months they may need to be more patient with the crazy bands/cards/tickets/RFID things. Had I known this, I would have hammered CMs to make sure everything was right the first time through the lines.

 

[kymom79]

Raenstoirm, we're going next week and were told that since we were picking up our APs the first day of our trip, MagicBands were not only not required but also not an option. We'll see how long that lasts as a feasible choice, though, with this need for FP+ starting to govern everything. Thanks for the heads-up!

 

[Raenstoirm]

Raenstoirm, we're going next week and were told that since we were picking up our APs the first day of our trip, MagicBands were not only not required but also not an option. We'll see how long that lasts as a feasible choice, though, with this need for FP+ starting to govern everything. Thanks for the heads-up!

Hmm, are you at a test resort? If you are at a test resort, regardless of your tickets you will get a band (we did not buy tickets until 5 days after the bands had already arrived) if you dont opt out of the program mind you. I have heard that APs can be linked to the bands, but our APs expired last year, so it is not really my area at the moment.

 

[Karlzmom]

Well written!

Why does it seem anytime anyone comes on here who has an issue with Disney there are posters who will be snarky or question them to the point it almost feels rude? Why? Disney is not perfect.. there will be people who will have legitimate issues, it is not always the guests fault. Goodness.. its ridiculous.

Because there are people who enjoy being smug on how they are *in the know* and get a perverse pleasure in putting other people down under the guise of "helping" or chatting about a common interest.....

 

[Tinkerboy00]

Everytime they roll something new out everything is all glitch and full of bugs.

The MDE app has been out for how long now, well over a year, and its still full of bugs, crashes, loses stuff etc.

Sounds like they need some new tech/IT/software people. Ive never heard of one company like this have this many issues.

What a nightmare.

 

[GaSleepingBeautyFan]

For our June trip we were told by 3 different front desk people that they couldn't combine our UnderCover Tourist tickets (my husband and kids had those) onto the KTTW cards.

We were able to convert those Undercover Tourist tickets to RFID at least. So we had to carry both sets with us as well. (The KTTW card and the RFID tickets).

I'm used to that since I have had an AP for a couple of years but my husband wasn't and he kept trying to enter the parks with the wrong card. He got frustrated by that. My teens remembered which to use though luckily.

So not everyone is able to merge their tickets purchased elsewhere with the KTTW cards.

We also had charging issues. I took everyone to the food court to test it out by each person buying something and 2 of the KTTW cards weren't set up for charging so I had to go back to the front desk and get that straightened out.
Then halfway through our trip, we were at the 500.00 charging limit but couldn't charge anymore because the computer systems were down and they couldn't run our charges through the credit card.

So we ended up having to use credit cards that day and I had to stand in line again the next morning to get the charges run through our credit card because when I called to do it, I was told it had to be done in person which I know isn't true but I decided I needed to get some breakfast anyways so I went to the front desk.

I can understand the OP's frustration. Disney should have a much better IT department and have most of this stuff already straightened out.

 

[Schmeck]

We were there a month ago, and CBR was able to put UT tickets onto room keys. My husband wanted to do this, but I told him no, as we were using the glitch that allowed us to get double FPs with separate keys/tickets.

OP, did you use your ticket first before asking to have it combined? Although that shouldn't make a difference? Of course, our tickets were the old tyvek, but we switched them to RFID without any issues.

Also, you must always keep your cards away from each other, and away from magnets and cellphones. Friction, magnets, and other fields of energy can cause havoc.

 

[jthelman]

We were there a month ago, and CBR was able to put UT tickets onto room keys. My husband wanted to do this, but I told him no, as we were using the glitch that allowed us to get double FPs with separate keys/tickets.

OP, did you use your ticket first before asking to have it combined? Although that shouldn't make a difference? Of course, our tickets were the old tyvek, but we switched them to RFID without any issues.

Also, you must always keep your cards away from each other, and away from magnets and cellphones. Friction, magnets, and other fields of energy can cause havoc.

I tried to get them combined before we used them. Jeez, I wonder if we could have doubled up on the FPs as well? That would have made up for not combining them!

 

[jthelman]

Every single magicband scanner at the stores and restaurants have a card reader on it...

The vendors are somewhat slanted to RFID (MagicBand or KTTW) scans. I found that most vendors rang me up, and I had to swipe my credit twice. The second time was because it didn't work the first time -- they needed to hit a payment type button on the register if it's not an RFID transaction. Lots of "try it again".

Not a huge deal, but consider that we probably had tens of transactions over five days, this got a bit old. we didn't have a meal plan so lots of snack/drinks purchases.


John

 

[Schmeck]

The vendors are somewhat slanted to RFID (MagicBand or KTTW) scans. I found that most vendors rang me up, and I had to swipe my credit twice. The second time was because it didn't work the first time -- they needed to hit a payment type button on the register if it's not an RFID transaction. Lots of "try it again".

Not a huge deal, but consider that we probably had tens of transactions over five days, this got a bit old. we didn't have a meal plan so lots of snack/drinks purchases.


John

You know what got me at each transaction? The card swiped the opposite side than the way every other card swiper I've ever used? It took me a few days of having to re-do the swipe to get it right.

 

[CarrieR]

You definitely could have doubled up on FPs. We had a myriad of MYW tix, APs, room keys, temp room keys, expired room keys, REALLY expired room keys... all spit out a FP. We didn't really take advantage (it just felt wrong) but yeah... the system can be milked by keeping everything separate.

 

[teacher31]

Can someone please clarify for me? I have an AP and will be staying at Pop using Magicbands. So, I go through the turnstile with the MB. Can I then double dip FP with my APs or room key?

I'm such a rule follower I can't believe I'm asking this! I'm justifying it by the number of shut down rides we experienced this past May.

 

[AuroraRora]

Can someone please clarify for me? I have an AP and will be staying at Pop using Magicbands. So, I go through the turnstile with the MB. Can I then double dip FP with my APs or room key?

I'm such a rule follower I can't believe I'm asking this! I'm justifying it by the number of shut down rides we experienced this past May.

Yep you should be able to do this. Triple-dip, actually!

 

[Sadie22]

Earlier this month WL was able to put UT tickets on KTTW cards, Disney gift cards worked fine, and Disney Visa Rewards cards worked fine. No problems whatsoever throughout the trip with anything like that.

 

[luvdis44]

It would also be helpful if the CMs know what is going on. We had paper APs and knew that the new scanners wouldn't work, we asked 3 different CMs all of which said it would be fine. We were waiting for AK to open and were pretty close to the front of the line. Two minutes before the gate opened a CM saw our paper tickets and told me to go to guest relations to get the plastic card. I did of course and then the gate opened. The CM took us to the front of the line as soon as I got my new cards, but it was still frustrating. We were there an hour early (I mistakenly thought there were EMH) someone should have told us way before that, especially because we ASKED.

 

[minniemous]

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