Ohiostatefan606
Mouseketeer
- Joined
- Aug 16, 2019
Just did a quick check for available bands, 30 different bands! I haven't seen a number that big is ages.
Right, because nobody can seem to actually buy them, so it makes sense that their stock would increase instead of decrease as people purchaseJust did a quick check for available bands, 30 different bands! I haven't seen a number that big is ages.
I'm going to try this. I'm sure this is possibly the issue I've been having. I kept saying this to the CMs that I have talked to over the phone and email, it isn't an out of stock issue... it's an error at the end of the process. They kept telling me it was a stock issue. I knew I was right. So frustrating.Was finally able to fix my Canadian billing issues. A cast member helped me over the phone. I had to remove my credit card completely from my profile and re-add it. Then logged on in Chrome in Incognito mode on a desktop computer. All these months I had thought that the bands I wanted were all out of stock, turns out that if you get to the checkout page without receiving an OOS message, this might be your issue. Sadly, I was in such a rush to test fixing this over the phone with the cast member that I only customized 2/4 bands, completed the order and can’t edit it now to change the others. Hope this helps some of you though.
You guys are the best! I got Jack Skelleington thanks to you saying they're available!31 options showing this morning to me and seem to be able to add any of them without error. But still holding out on the hope that maybe Christmas ones will show up in the next few weeks before we have to lock in our order.
I am glad you got a response, however to me it looks like a typical WDW non response. I gave up trying to buy the upgrades and chose the solid colors, but I hope that their system "becomes better accustomed" to processing the Premium bands for others when they purchase.Here’s the response to my email complaint to Disney about this issue.
Thank you for contacting the Walt Disney World®Resort!
We thank you so much for your patience and we apologize for any inconvenience the new MagicBand process may have caused you and your family in your planning. This is a very popular addition to our MagicBand line-up and it would seem that it has become far more enthusiastically received than we'd imagined!
Due to this strong popularity, the option to upgrade to a Premium MagicBand can often become unavailable. If you will be joining us soon [within 30 days or less] you may continue to choose from a selection of complimentary solid-color MagicBands.
We appreciate your feedback regarding the functionality of the new Premium MagicBand system and will convey your insight to management and respective departments as we take such feedback very seriously. Please know that we are working to replenish our inventory as soon as possible.
As you may have surmised, we do anticipate the selections to become more readily available as the system becomes better accustomed to processing Premium MagicBands and we have been encouraging our guests to visit their "MagicBands & Cards" page at later dates!
I got a similar non response.I am glad you got a response, however to me it looks like a typical WDW non response. I gave up trying to buy the upgrades and chose the solid colors, but I hope that their system "becomes better accustomed" to processing the Premium bands for others when they purchase.
I generally do not have issues with Disney customer service, however there are times when someone really needs to think about how their answers are viewed. In this case the level of frustration with these bands is much higher than need be,with guests who are finally successful after investing uncountable hours of time feeling as though they won a very special lottery, leaving the rest of us who did not hit "the big one" even more frustrated. For Disney to then respond with what is basically "Oh well, better luck next time" is insulting. Why can they simply not be honest? They cannot manage to get that system to work properly.I got a similar non response.
I tried the cc/icognito/desktop thing and it still doesn't work. I get to right before payment then it says 'out of stock'. Either that or I'm getting 25 magic bands delivered sometime soon.I'm going to try this. I'm sure this is possibly the issue I've been having. I kept saying this to the CMs that I have talked to over the phone and email, it isn't an out of stock issue... it's an error at the end of the process. They kept telling me it was a stock issue. I knew I was right. So frustrating.
Yeah, that's a definite non-response. I'm not even going to try and order the upgraded ones at this point. I've gone to the website a few times to see either zero (or next to zero) availability, and a few times bands we would like show as in stock but by the time I get to checkout they are out of stock (even though they still show on the website). Not worth the hassle at this point.I got a similar non response.
I’ve said it before..... Disney has absolutely no reason to fix this issue & I think some bean counter knows it. It has been costing Disney money to supply free magic bands for years now. Now they found a way to get resort guests to pay. In addition, many people get frustrated trying for the upgraded bands & buy full priced ones instead. These people previously would have just been happy with the free bands. It is a win-win for Disney.... save money by not having to send free bands & make money when people buy a regular priced one they never would have bought before.
Disney has no incentive to fix this issue anytime soon. They are less & less concerned about guest satisfaction or customer service. If they were, they would develop a system that would give a credit so you can just order your choice from the shop Disney site. That would be so much easier & more customer friendly than this mess.