Made dining ressies through MS and they messed it up..

[tammymacb]

I take my two best GFs to Disney in October and we do F&W every year. We live in SC and drive down, spend 3 nights and drive home.

Partygoers are myself ( DVC owner, I pick up the room and have been to WDW a million times) Nancy - another WDW vet and Becky ( who'd only been to WDW once a million years ago before F&W and now LOVES these trips ) Nancy and I do a lot of the planning around Becky as it's so much fun to watch her do everything for the first time.

This year, we're staying at AKL ( usually stay at BWV but Bec was soooo excited about the animals off the balcony ) and we made our reservations for that 7 months out.

We made our dining reservations at 180 days. We buy the dining plan, and this year we decided to use two credits to do the Hoop de Doo ( for Bec - she really wants to see the show ) and do only one other TS restaurant.

So our plans were- drive in Monday- get situated at AKL, have a cocktail, freshen up and head to Epcot. Eat a CS meal as some point while walking around the World Showcase.

Tues- parks all day, back to AKL to freshen up and take our vehicle over to Fort Wilderness for the 7PM HDDR.

Wed- Parks in the AM, back to the room to swim, early dinner ( 4:45 ) at Boma and then back to the parks for our last night.

Thurs- hit the road.

So, anyway, I made the reservations at 180 days. Then I read about Via Napoli and we decided to add it ( and pay cash to split pizza, apps etc ) to Monday night. I called MS and found out.....that when I made my original dining reservations at 180 days out, a mistake was made ( and it wasn't mine ) and BOTH my dining reservations were for Wednesday night. So, they had me at Boma at 4:45 and then the HDDR at 7. Well, obviously that was a mistake on the part of the person who entered the reservation....but now HDDR is sold out for Tuesday, I had to cancel Boma on Wed ( since we sure aren't doing both ) and I couldn't get an early reservation to replace it. I'll be calling first thing Friday morning to try to score Via Napoli and we'll maybe put that on Tuesday night instead, but this little screw up has really made us have to adjust some plans.

Did the MS rep seem to care....Ummm not so much.

At least I called about Via Napoli. If not, my first indication of a problem would have been at will call for HDDR on Tuesday night. When they couldn't find my name.

 

[a742246]

Don't worry about it. I just got layed off. My inlaws are in ill health and may end up living with us. Not to memtion other problems. But you know what I am lucky I am in good health. So don't let this little problem ruin anything for you enjoy life. Having a dvc membership I am sure you do. Good luck on your upcoming vacation.

 

[TisBit]

Was there a way for them to slide the other Reservations around to fit it in? First thought I had was I wouldn't have canceled anything and just kept trying to get Boma or HDDR for Thursday and cancel after I secured something else.

 

[cj9200]

This happened to me except it was with Disney Dining not Member Services (and not the first time they messed up). There were four of us over New Year's and they had the Ladies at Tea for 3:30 (right ADR) and the four of us at Flying Fish for 7:30 the same night (it was supposed to be for the following night). Found out at the resort when I asked them to print out my ADRs. Guest Services checked and they were booked.

Don't give up though. I went to FF and talked to a manager and she said she would see what she could do and call me that night. She got us in as an overflow, over capacity, we really don't have the room but will fit you in reservation. If all else fails, I would talk to the manager at Boma when you arrive at AKL. They will probably do what they can to try to get you in.

a742246 - Sorry to hear about the challenges you are facing. It has also been a tough year for me. Keep your chin up.

 

[Chuck S]

This is why I think making dining reservations online is a good thing, no miscommunication.

 

[DiznyDi]

For those of us with dial-up internet service, trying to make online reservations is a horrendous experience and means you commit the entire evening to the task. Calling, for me, is so much easier.

 

[tammymacb]

This is why I think making dining reservations online is a good thing, no miscommunication.

I made my reservations from work in the ER. I didn't have access to internet and had to call during a break.

 

[DenLo]

This is why I think making dining reservations online is a good thing, no miscommunication.

Me too, and an email confirming the restaurant, number of people, date ad time.

For those of us with dial-up internet service, trying to make online reservations is a horrendous experience and means you commit the entire evening to the task. Calling, for me, is so much easier.

Shutter, I hated dial up. Hopefully with so many doing online reservations you won't have as much trouble making a call.

I made my reservations from work in the ER. I didn't have access to internet and had to call during a break.

That's a shame that it didn't work out. It would be nice that if with a phone ADR they still offered an email confirmation. After your experience I think I'd rather wait the 12 hours after I was off work and make the reservations online instead of hoping MS does it right.

Good luck with the Via Napoli reservation!

 

[Deb & Bill]

Don't worry about it. I just got layed off. My inlaws are in ill health and may end up living with us. Not to memtion other problems. But you know what I am lucky I am in good health. So don't let this little problem ruin anything for you enjoy life. Having a dvc membership I am sure you do. Good luck on your upcoming vacation.

Hope things change for the better for you and your family. I hear what you are saying, though.