Very Funny! I just had the same conversation with MS yesterday. In the past, I always just cut the tags in half with no issues. But I seen on the back of the tags "do not cut" (which I didn't remember seeing in the past). So I called, and the person I spoke to told me not to cut the tags. He told me to just give your baggage claim ticket to the person you are checking in with at Magical Express and they will find your luggage. Very scared I'm going to lose a bag. Has anyone else done this with success or failure?