katieam1
DIS Veteran
- Joined
- Sep 30, 2008
- Messages
- 1,714
I know from time to time we see some negatives about guides but I just wanted to share a positive about my guide. The whole process was amazing. I originally got the information decided we wanted to do it. Then after getting the information going back and forth with the hubby we got "cold feet" because we still wanted to get some ducks in a row before joining. Our guide was amazing about everything! So understanding never pushing never trying to convince us now was the time no matter what. He just always made sure if we had a question he got right back to us with the answer immediately. There was plenty of times when I sent the messages I would get an out of office reply and even with the fact he was out of the office I would get a message back answering my question or some sort of communication, No matter what time of day he made sure he got back to me with the answer or the information I was looking for.
After deciding we wanted to wait on buying I asked him to keep us in the loop to what was going on incase there was something we had to jump on. Which he did always. He would send something saying "Hey guys have not heard from you in a while just wanted to give you a heads up this offer is out. Let me know if I you need any more information"
Well in July we got one of those messages about the SSR promotion. We had already booked a Pop stay for September and a PORFQ stay for Dec. So we already realized after going twice last year and again planning twice this year we love Disney and plan on making it at least a year trip for us we asked our guide to send us more info, which he did. We were very interested in DVC but we are not into SSR (sorry SSR lovers
) So I told him we just don't care for SSR and he asked what resort we would like and he could get us prices on anything. So I said BLT
. He came back with the numbers and we love BLT so this was our time. We discussed my upcoming trips and he said he could work some Magic for us and ended up getting us a BLT studio Lake view for our December trip. We also discussed September but after only hearing that SSR was available I said I would keep my current reservation and book something else at the beginning of the year (which we did we are going in February!!) since my current cash reservation was already paid in full. Everything went smoothly after that we closed. He sent a message right after it closed letting us know it closed and to Welcome Us Home.
We went on our vacation in September, I never told our guide where we were staying or anything but he located us and left a message on our hotel room phone just telling us "He hopes we were having a wonderful vacation" After the closing I had not had any messages with him so there was no reminders we were going on vacation. He just made it a point to call us and tell us to have a great trip. I was very, very touched by that. He showed he cared about us and that meant so much.
My husband is a Sales Manager for a car dealership and he always says he wishes his salesman were this personable with their customers. Just those little touches really goes a long way.
After deciding we wanted to wait on buying I asked him to keep us in the loop to what was going on incase there was something we had to jump on. Which he did always. He would send something saying "Hey guys have not heard from you in a while just wanted to give you a heads up this offer is out. Let me know if I you need any more information"
Well in July we got one of those messages about the SSR promotion. We had already booked a Pop stay for September and a PORFQ stay for Dec. So we already realized after going twice last year and again planning twice this year we love Disney and plan on making it at least a year trip for us we asked our guide to send us more info, which he did. We were very interested in DVC but we are not into SSR (sorry SSR lovers
) So I told him we just don't care for SSR and he asked what resort we would like and he could get us prices on anything. So I said BLT. He came back with the numbers and we love BLT so this was our time. We discussed my upcoming trips and he said he could work some Magic for us and ended up getting us a BLT studio Lake view for our December trip. We also discussed September but after only hearing that SSR was available I said I would keep my current reservation and book something else at the beginning of the year (which we did we are going in February!!) since my current cash reservation was already paid in full. Everything went smoothly after that we closed. He sent a message right after it closed letting us know it closed and to Welcome Us Home.We went on our vacation in September, I never told our guide where we were staying or anything but he located us and left a message on our hotel room phone just telling us "He hopes we were having a wonderful vacation" After the closing I had not had any messages with him so there was no reminders we were going on vacation. He just made it a point to call us and tell us to have a great trip. I was very, very touched by that. He showed he cared about us and that meant so much.
My husband is a Sales Manager for a car dealership and he always says he wishes his salesman were this personable with their customers. Just those little touches really goes a long way.
Althugh some guides may have a bad day occasionally and may feel a little pressure to sell (from internal and external sources), I think the majority get great ratings from the community.
