Lost tickets :( I've done something terrible!

[Disneyliscious]

What does either of those have to do with me losing the tickets? They held up their end of the deal, why on Earth should I assume they'd cover my error? If I buy a movie and drop the disc in the storm drain by accident would a business be un-reputable if they didn't just replace it? I'm glad they were able and willing to help but I wouldn't have thought them terrible to say "We're sorry to hear that, but there is nothing we can do."

You're comparing apples to oranges. In the event of an e-ticket, those are super easy to verify and resend (as is any electronic media). In the case of a physical ticket...well, because it would have worked out just like it did. They verify the tickets were not used, void those, and then issue new ones. We're not talking about tangible items where there is a real cost involved in making it tangible. We are talking about a plastic card that is, again, electronically loaded to be used at a later time. Huge difference in that and an item you buy at a store.

Very happy to hear you have it settled now.

 

[bumbershoot]

What does either of those have to do with me losing the tickets? They held up their end of the deal, why on Earth should I assume they'd cover my error? If I buy a movie and drop the disc in the storm drain by accident would a business be un-reputable if they didn't just replace it? I'm glad they were able and willing to help but I wouldn't have thought them terrible to say "We're sorry to hear that, but there is nothing we can do."

Because UT is incredible. And they can tell if admission media has been used. And linked, I think.

I always went with plastic media because I liked having something physical to carry in case I needed to hand it over to Guest Services, I'll definitely be reconsidering this choice now though, that was very stressful.

No need I can think of to hand a ticket over to GS.

I did get a confirmation email for each of the two tickets I linked, as I always do. I'm perplexed that some people don't get those, very weird.

Disney is unpredictable. What happens this time isn’t guaranteed to happen again.

 

[AngiTN]

I always went with plastic media because I liked having something physical to carry in case I needed to hand it over to Guest Services, I'll definitely be reconsidering this choice now though, that was very stressful.

You can always take your e-ticket to GS and get them to give you a plastic ticket in it's place, if it makes you feel better.
Or buy a MB. That's "plastic media" too. Serves same exact purpose. And is reusable.

 

[SaintsManiac]

Glad it all worked out for you, OP!

 

[fractalpotato]

You're comparing apples to oranges. In the event of an e-ticket, those are super easy to verify and resend (as is any electronic media). In the case of a physical ticket...well, because it would have worked out just like it did. They verify the tickets were not used, void those, and then issue new ones. We're not talking about tangible items where there is a real cost involved in making it tangible. We are talking about a plastic card that is, again, electronically loaded to be used at a later time. Huge difference in that and an item you buy at a store.

Very happy to hear you have it settled now.

It totally makes sense why they'd be able to help me easily, and I understand why they would. I've just had too many companies be decidedly not awesome that I didn't want to assume they would help me. That was part of the reason I made the post was to see if they had a history of helping with these problems or not.

Because UT is incredible. And they can tell if admission media has been used. And linked, I think.

Yeah, I'm pretty happy with their customer service, will definitely be a notch for them. Hopefully I never manage to misplace my tickets again, but I think I will stick to e-tickets from here out just to be safe.

You can always take your e-ticket to GS and get them to give you a plastic ticket in it's place, if it makes you feel better.
Or buy a MB. That's "plastic media" too. Serves same exact purpose. And is reusable.

Yeah, it's an old habit from pre-MB days. More than once I've had a KTTW card fail on me (to be fair, I've fried a couple MagicBands too, RFID is finicky) and it's nice to just hand them the plastic with all the numbers on it than have to go searching through my phone. I think with MBs that have their serial numbers on them, I am covered though. E-tickets from here out sounds good.

Matt