Looking for a new TT

[CampingBandit]

We've had our Keystone for a little over a year, and we had it in to our dealer three times for warranty work, a laundry list if you will, and all was fixed to our satisfaction, above and beyond. We did have a "mystery" leak that caused extensive water damage which they fixed and the TT looked new...we thought the leak was fixed only to discover the source on our own in May, and DH ended up fixing it himself - it was a leaky cheap plastic part where the City water hooks up - the hose connection was plastic and cracked, DH changed it out for a brass one. Apparently the dealer never checked that as the possible source of the water leak.

But like I said, everything else they fixed without issue. So we've been happy, but I suspect the dealership plays a big role in customer satisfcation. We love the extra room in the "kids suite" and on those rainy days it makes all the difference.

We love our floorplan - Jayco G2 had the identical floorplan but the Keystone salesman gave us a better deal so we went with Keystone. I had heard some negatives on the Passport line, so do your homework before you buy...

Good luck!

 

[disney4dan]

We did it! The dealer seems great, and the inspection went well. I don't have any photos yet, as we spent the night packing things into the trailer. We were pleasantly surprised to find that the storage is better than we thought.

The service department connected the hitch up for us and did it right from what I can tell! Need to check measurements, but they even flipped the shank to get the trailer ball to the correct new height. While getting ready for the inspection, the service guy asked if we would mind if he changed the door holdback latch. It was not installed correctly at the factory, so that the door was not open far enough when latched (it was actually only open a little less than half-way). They removed the less than impressive and ugly steel holdback and replaced it with a better looking plastic one and the installation looked much better. Now the door is open about 2/3 of the way, allows you to raise and lower the awning without the door being in the way.

I realized how much of an obsession I have with Disney when I inspected the decals on the side, saw the "o" in the "Passport" name and saw how easy it would be to make that into a hidden Mickey! Then, when they were installing my Equalizer hitch they found that the spare tire would be in the way if left as mounted under the trailer tongue. Nancy and I both commented that it did not matter, because we needed to get a rear spare tire carrier for the trailer so we can put the Fort Wilderness Tire cover on!

We both had the little moment of dread as Nancy mentioned a difference between the Jayco and this model and the service guy said "Well, you can't compare this to a Jayco, those are top of the line and in a different league".

Once the rains stop later today I hope to get some photos and will get them posted. For now, it's off to work I go to get this loan paid!

 

[liv luvs disney]

Dan,
Congratulations on your new camper! I can't wait to see some pics.

So when's the first camping trip in the new TT?

 

[RvUsa]

I realized how much of an obsession I have with Disney when I inspected the decals on the side, saw the "o" in the "Passport" name and saw how easy it would be to make that into a hidden Mickey! Then, when they were installing my Equalizer hitch they found that the spare tire would be in the way if left as mounted under the trailer tongue. Nancy and I both commented that it did not matter, because we needed to get a rear spare tire carrier for the trailer so we can put the Fort Wilderness Tire cover on!

Congrats Dan, can't wait for the pictures! We did the exact same thing when we bought ours, we spent hours figuring out if we could change "mountaineer" to Mousaneer or something mickey, we even took pictures of it, and played on the computer, instead, I just had my mickey stickers made and put them on instead!! LOL

 

[disney4dan]

Well, I finally got around to uploading the photos to share. Here is a pic of it in the driveway (lots of potential for graphics on the sides!):

The other side:

Interior taken from the back toward the front:

Toward the bunkhouse in the back (bathroom on the right):

And the decal on the back where I see plenty of potential to add a couple of mouse ears above the "o" in Passport.

I am heading out in a few minutes to bring it back to the dealer to have the seals checked out on the slides. Donny, I will get a chance to test the warranty first hand and report back to you soon! First night we had it our area of the state got about 4-inches of wind-driven rain from a summer Nor'easter. Steady rain all night long Thursday night. I checked the trailer in the morning and we had puddles on the floor at the base of each slide out. The dealer seems very responsive so far, and my wife called Keystone as well and they seemed OK, but the proof is yet to come. The first thing the dealer wanted to know is when our next camping trip was planned, as they want to have the work done in plenty of time.

Wish me luck, and I'll keep you updated on the service!

 

[Kagoguen]

Niccce!!

 

[liv luvs disney]

WOW-looks really nice Dan!! Good luck on the "warranty".

 

[disney4dan]

Well, I thought I'd get back to everyone on the warranty work.

I am sitting here in the trailer in the driveway, with the most wonderful news that my wifi reaches this far and I could move out here if I get on Nancy's nerves!

Oh, and the other more important news is that we dropped the trailer off on Saturday (no service open, but they told me to leave it in front of one of the service bays).

Monday I got a call that it was in the service bay first thing, they were updating the seals on the slideouts with something that Keystone had recommended. They would call me back.

Tuesday morning at 8:30 I got the call that it was already, come on down and get it. I brought it home (I used a regular trailer ball with no weight distribution and it towed just fine on the backroads for that distance).

As I sit here in the rain with the AC on, I can verify that it does not leak and makes a perfect office away from the workplace.

So, I would say that the service at this dealer, and the warranty work approved by Keystone seems great so far! First camping trip is next Monday night at our local state park to see how everything holds up.

 

[liv luvs disney]

This is great news Dan! I hope ya'll enjoy your camping trip next week.

 

[SCCamper]

Nice looking rig with a great floor plan. Enjoy

 

[tlh0726]

Very nice!

Hope you have a wonderful time next week and no major problems are encountered.