Lia Sophia order - anyone else still waiting?

[GC&S]

I placed an order 12/2 and it still says waiting fulfillment. I kind of forgot about it until the week before Christmas when I realized some of my gifts were missing (several items were for Christmas gifts). I plan on calling them today to see if I can cancel it.

 

[averysmom]

Yes- I could have written your post! Ordered on the 2nd, lots were gifts, still awaiting fufillment. I've been in contact with their customer service many times, and have basically gotten a canned response... Although the ship times get longer and longer- 10-14 business days, 20 business days, etc. you can't cancel, although I'm thinking of doing it through my credit card before it's too late. When I ordered, it was 5-7 days to ship; I wonder if that will be enough for my credit card to cancel?

 

[hsmamato2]

mine arrived last week...sorry that not all of them were shipped.... hopefully you'll get yours soon- I put in an email on their site about checking on my order a couple of weeks before I got it- I asked whether they were shipping, or I needed to call and cancel that charge on my card...maybe that did it?

 

[GC&S]

They are not even taking phone calls now. All correspondence has to be done via email. I sent one asking if I can cancel since original order said shipping would be within 5-7 days. If not, I will contact my cc to see what options I have.

 

[wowsmom]

I just googled Lia Sophia, since I'd never heard of it and had no idea what it was. I came across this:

http://www.consumeraffairs.com/in_home/lia_sophia.html

It looks like they might have closed their business?

 

[delauzons]

I also didn't receive mine. I was really excited about them and some were gifts. I am still hoping I receive them.

 

[daisyduck123]

I just googled Lia Sophia, since I'd never heard of it and had no idea what it was. I came across this:

http://www.consumeraffairs.com/in_home/lia_sophia.html

It looks like they might have closed their business?

At the school where I teach, we have a Lia Sophia rep who used to host Lia Sophia parties & i think she told us over a month ago that they were going out of business.

 

[GC&S]

They announced they were closing the end of Nov/beginning of Dec. They were having a going out of business sale on their website with stuff 50-80% off.

 

[ktlm]

You might want to take a look at these Federal Trade Commission Rules.

http://www.business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule

If it were me, if they did not state when you purchased it would take longer than 30 days, and if they do not ship within 30 days- I would be sending an E-mail cancelling with a copy of this, and then I would be disputing the charge on my credit card with this rule in hand if they did not remove the charge.

 

[starry_solo]

My stuff hasn't come in. I bought with 2 other people and theirs came in. I'm on vacation as is the Lia Sophia Rep but when I go back to work and if it's still not there, I'm cancelling my portion of the order and disputing it on my credit card.

 

[GC&S]

So did everyone get the canned email response with their apology for the shipping delays and the $10 credit towards THE NEXT ORDER???? Seriously??? Your company is going out of business, you can't get the orders shipped in a timely fashion and you really think I'm going to place another order?? Thanks but not enough.

I'm still going to try and dispute it with my cc and use the info from the link above by KTLM.

 

[TravelandLeisure]

I placed an order on Dec 12 and the status is still "awaiting fulfillment." I got an email response today giving me the $10 credit for my next order and apologizing for the delay. Seeing as how I really have no plans to make a future order, it would have been better to refund the 10 bucks to my original purchase. Oh well...