Letter to Pop Warner/Reply Received

georgepsmart

Earning My Ears
Joined
Dec 13, 2006
Messages
1
Hello, This is my first time to post here. I read about this a little before I went, but boy, I had no idea what I was in for. I visited Disney during this Pop Warner cheerleader/football player business and I think my money would have been better spent planning my funeral instead. Disney is great, but this Pop Warner business is out of control. I wrote a very kind letter to Disney about it and a not so very kind letter to Pop Warner about it. I have pasted my email and the response I recieved below. I did cut some of it; the part where I included our personal experience. You get the jist of the letter with what I left in.
To make an impact, I urge all of you who had a negative encounter or experience to do the same. Good Luck. ;)


My letter to Pop Warner:

Attn Pop Warner
To Whom This May Concern:

I am writing to you due to what I and many others have witnessed from your organization that I find not only disturbing, but also a slap in the face to your organization and how you are represented. That's the part you should really care about.
I visited Disney this past week and I must say that the kids you have there are the most hateful, disrespectful, unruly, inconsiderate and downright immature children/teenagers I have ever encountered. Sadly, your parents and chaparones with them are not any better.

And please do not only take my word for it, read for yourself.
(Here I pasted links to the disboards, but I cannot post them here)


For reasons that you can learn about yourself, your name is being slammed all over the Disney community, which is pretty wide-spread. It is also rapidly spreading in mine as I am warning everybody I know about the crappy kids you take to your competition. Sadly, this has been going on for years and I would be inclined to believe this is not the first you have heard of it.

Many of us who go to Disney easily spend $3000 - $8000 on a vacation; it is quite sad that your hateful little children and your hateful big children come there and ruin it for a lot of people. I truly hope that going forward, you will do something about this and either put a tighter leash on the monsters or have them stay somewhere else so that families on vacation can enjoy themselves and not have to be subjected to this.

Thank you,
George P Smart


Reply I recieved:


Mr. George P. Smart
December 13, 2006

Re: your e-mail of December 11, 2006

Dear Mr. Smart:

Thank you for bringing this matter to our attention. Each year it's a huge challenge for our organization in conducting our National Cheer and Dance Championships and Pop Warner Super Bowl. This year we had over 17,000 people travel to Disney World to attend or participate from all over the United States , plus an additional 4,000-5,000 local folks.

We certainly do not condone the type of behavior you've described, either by our young participants or their coaches, chaperones or attending parents. While we can closely monitor and control their behavior at practices, meetings and competitions at Disney's Wide World of Sports, when those same people return to their hotels as paying guests, our means of control is greatly diminished.

Each day of our event, we meet with all the Disney hotel and Disney sports representatives to be able to follow up quickly on situations where we can. We have had situations in the past where Pop Warner volunteer coaches or volunteer administrators were sanctioned, and/or their local Pop Warner organization had sanctions imposed due to unacceptable behavior.

Having said that, when the person acting unacceptably is a non-coaching parent, we have very limited means of sanctioning that person. From the first mailings of the season all the way through our print material and coaching meetings at Disney World, we stress to the coaches their responsibility in controlling their own attitudes and behaviors as well as those of their athletes, athletes' parents and assistant coaches.

Additionally, each year we work closely with a broad variety of Disney Cast Members to implement improvements in encouraging good behavior and discouraging or punishing bad behavior.

Based solely on the number of people participating and attending our event, we know that a very small minority cause embarrassment for the vast majority. Please understand that we try hard to eliminate the poor actions of even that small minority. We appreciate your feedback, and will certainly consider it in planning for future events.

Sincerely,
Jon Butler
Executive Director
 
wow that was great..and i was there from dec3-8 so i did experience the pop warner thing..only those who spent those weeks there can understand where your coming from...next year i will try to change my resort so as not to run into them..very professional and its nice to see you gott :thumbsup2 a reply
 
That's about the reaction that I expected from them or any other organization when I submit a complaint. "Sorry you feel that way but we can't do anything about it" kind of thing.
 

disprincesspatty said:
Wow Mr. Smart, your letter, even if they were annoying, is very hateful.

I have to agree. We've been there twice during Pop Warner, and did have some bad experiences, but I don't think the way to get a professional reply is to refer to kids as "hateful" or "monsters"! I thought the rest of the letter was excellent, but have to commend the staff at Pop for keeping their comments professional, despite your insults.

I have been following these threads closely, since we loved visiting at that time in the past, and realize the number of problems these kids are creating. But I can also see their point in having a hard time controlling every kid and chaperone when they're no longer under the coach's eye. It almost seems like it would be better to complain to Disney instead - asking them for enforcement of rules (no screaming on the buses, no taking over of pools, no offensive language, no line cutting) than to ask a Pop Warner official in Pennsylvania to take care of some "monsters" he's certainly never met who probably came from some other part of the country all together!
 
I feel like the only poster around here who doesn't know who/what Pop Warner is. :blush: :confused: Could someone help me out?
 
Mono~rail said:
I feel like the only poster around here who doesn't know who/what Pop Warner is. :blush: :confused: Could someone help me out?
Its a national football league for kids, aged 6-18. Think little league, but football. Pop Warner week is a week that pop warner kids all over the country go down to disney.
 
Good for you. If they disturbed your vacation that badly, or if any group did, I think you did the right thing by contacting both Disney and the source.
Of course they are responsible and their name is attached either/and by contract or association. But I would have been very surprised if they came out and admitted it.
I have always been one who believes in complaining (or complimenting) straight to the source, rather than to everyone but them.
 
Sorry, I have to agree with Mr. Smart - his letter was not rude or hateful. I too had some very bad experiences because of this group on our trip last week.
 
I understand the need to write the letter you did but name calling.....using the terms hateful and monsters, in my opinion, is on the same level as the people misbehaving in the parks.
 
I agree that was not the best wording. But we don't know what they did, and it shows the frustration of the writer. They are entitled to their opinion.
 
Based on observed behavior with these groups, and the total lack of respect for the rights of others and lack of supervision demonstrated by their representatives, I think the OP showed great restraint is using the terms 'hatefual and monsters'. Those criticizing his use of those terms have obviously had no experience with the hateful little monsters.....and I too, have used an abundance of restraint. Calling a spade a spade is honesty, and shouldn't be denigrated. The next step is to let Disney know they will not be in your plans as long as they permit and evidently condone this type of behaviour. :smooth:
 
:cool1: Now, if everyone else would write a letter, maybe they could do something about it. ;)
 
Hmmm....

Wow Mr. Smart, your letter, even if they were annoying, is very hateful.

I would not judge him as you do not know what he experienced. From everything I have read on these boards and what my neighbor and co-worker both told me they experienced, I would say he may have shown restraint in his choice of words.


I have to agree. We've been there twice during Pop Warner, and did have some bad experiences, but I don't think the way to get a professional reply is to refer to kids as "hateful" or "monsters"! I thought the rest of the letter was excellent, but have to commend the staff at Pop for keeping their comments professional, despite your insults.

Considering the fact that they are already being called-out for the behavior of their organization, I would say they better keep their comments professional. If you know anything about management or upper level excutive positions, than you know that regardless of how irate a customer or whoever is, in order to keep your job, you take the punches and respond kindly. I have had customers cuss at me for something other people who I don't even work with did and I still have to say, yes Mr. Customer, I will take care of that.


I understand the need to write the letter you did but name calling.....using the terms hateful and monsters, in my opinion, is on the same level as the people misbehaving in the parks.

From all I have read on this board and others, calling them hateful, rude, monsters, disrepectful, whatever was not that bad. I don't think I would call somebody else's kid a monster, but it would depend on what they did to me. I have read about the cussing, pushing other people's kids over and laughing at them, having "relations" in the Disney World parks, keeping people up all night and constant f-bomb dropping. I would say that hateful might have been a fair word.


__________________________________________________________
Edited to add: I was talking to my neighbor about this post, only to suggest to him that he write PW a letter. He is a very patient man and his wife is as sweet as they come. He told me that while visiting WDW during this same time that the OP was visiting, they were in line for IASW and a football boy actually shoved his son out of the way to get with his group. His son fell over and hit his head on the bar in the line queue.....and my neighbor told the kid that his behavior was not necessary and he owed his son an apology. The football kid turned to my neighbor and said (cover your ears), 'the little m.f. should have moved out of my way'!!!! :earseek:

That is not hateful, eh?
 
disprincesspatty said:
Wow Mr. Smart, your letter, even if they were annoying, is very hateful.

He probably wrote it while he was still fuming....any of us would probably be a little meaner than normal if we were furious.
 
This sort of thing must have been confined to the resorts housing the "little monsters", because I was there from 12/4-8, and had absolutely no problems with any of the groups I encountered. Saw many cheerleaders, all of whom were very well-behaved. I've heard that the encounters are worst at the resorts and on the buses at night, though, and since I was at CSR, I never encountered them. Glad to hear your letter got a response, though.
 
I'm glad to read the response. That was very professional of them to respond. I agree with other posters, if you haven't been there in the middle of it, you just don't know. I was there last year and experienced just a small part of it while dining at the 50s PT Cafe and was truly embarassed that young people can act so badly and adults allow this. I also crossed early December off of my list of times to go to WDW. People pay alot of money to go to WDW, so it's sad when it's ruined by something out of Disney's control. I agree about the posters language and figured also they were still pretty angery when writing it. I truly believe that there are alot of good kids in this group too, it's too bad there are many that give the group a bad reputation.
 
I would have found Mr Smart's tone hateful as well, if I hadn't witnessed the "little monsters" myself. They were far worse than in previous years. I don't understand why PW can't have their own people policing the resorts and parks. Have them wear special Pop Warner polos or something. Let those groups know that if they get out of line, they're out of the competition and stick to it.
 
Well, the hundreds of posts about Pop Warner and cheerleaders has made me plan to always stay away from Disney the first week of December. If you don't believe the kids were rude or "monsters" go to the Resorts forum, and the Theme Parks forum. Most people say it was a nightmare. They can't all be making it up.
 

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