As someone who deals with closing real estate transactions, I LOVE it when someone uses a small, local bank. They handle all their paperwork with the buyer themselves, and the buyer comes to closing with a check in hand.
But if they use someone like Wells Fargo, Quicken, etc. I have to do way more prep work, they send us 100+ pages to go over with the buyer and ship back immediately, there's multiple people working on it at different stages and it can be hard to get answers, waiting on the wire because no one will say when, extra hoops to jump through etc.