Lead Name Changed

[Meggysmum]

I made three different bookings for my daughters upcoming trip on my points.

Each time I filled her in as Guest 1 and her friend as Guest 2. When I recieved the confirmation booking for each reservation her friend has been put as the lead name and she is second.

Her friend is male and I wondered if DVC have some bizarre policy which puts a male guest first?

Luckily it is of no real issue to them but it does seem strange.

 

[jekjones1558]

We had 4 different rooms last October. I could not figure out a pattern to the way Guest #1 was assigned. It was not gender, it was not the person whose name I listed first, it didn't seem to be alphabetical. Since all Magical Express tags for each room were sent to Guest #1, it made kind of a mess for us.

 

[disneynutz]

This is a known Disney software problem that "they are working on".

Bill

 

[Meggysmum]

This is a known Disney software problem that "they are working on".

Bill

Seems quite a simple thing really so may be they should "work" a bit harder at it!

 

[erionm]

Seems quite a simple thing really so may be they should "work" a bit harder at it!

IT is not Disney's strong suit, so nothing is 'simple'.

 

[KAT4DISNEY]

IT is not Disney's strong suit, so nothing is 'simple'.

It would seem more difficult to design a system that moves the names around than one that leaves it as input. Maybe they're more ingenious than we think.

 

[BirdsOfPreyDave]

Not a male/female thing. From the best I can tell, the system assigns someone as the lead guest on a completely random basis. We put a niece and her husband on a recent reservation so they could come use the pool while we were there. (They're local to the Orlando area.) After doing it, I noticed she was guest #1 on the reservation. I called MS and asked them to change this. I had the member web site up and kept hitting refresh while he was working on it. I could see it took him three times of resetting it before my name finally stayed in the #1 position.

 

[4Pluto]

What is truly sad is that the front desk doesn't understand this glitch. After driving through the night last March i arrived with my brother and his girls only to be told that there was no reservation under my name, that we must have cancelled (and i knew damn well i didn't cancel) and that we would have to stay somewhere else on vacation. Finally, i remembered reading about the glitch on disboards (thank you disboards) and sure enough with 7 of us with the same last name, the reservation was under my SIL's last name and she wasn't due to arrive until the next day. Ultimately i am sure we would have straightened it out but it was unpleasant to have the front desk immediately assume i cancelled the reservation rather than suggest that it could be ubder a different last name.

 

[maburke]

What is truly sad is that the front desk doesn't understand this glitch. After driving through the night last March i arrived with my brother and his girls only to be told that there was no reservation under my name, that we must have cancelled (and i knew damn well i didn't cancel) and that we would have to stay somewhere else on vacation. Finally, i remembered reading about the glitch on disboards (thank you disboards) and sure enough with 7 of us with the same last name, the reservation was under my SIL's last name and she wasn't due to arrive until the next day. Ultimately i am sure we would have straightened it out but it was unpleasant to have the front desk immediately assume i cancelled the reservation rather than suggest that it could be ubder a different last name.

That is crazy! Even if you're not the lead name, it's stupid that entering your name does not find the reservation at all. What a disaster if they couldn't check you in, you took their advice and found someplace else for that late night, and then they treated it as a no-show and really DID cancel it!!! That really needs to be fixed!

 

[VrBchJ]

What is truly sad is that the front desk doesn't understand this glitch. After driving through the night last March i arrived with my brother and his girls only to be told that there was no reservation under my name, that we must have cancelled (and i knew damn well i didn't cancel) and that we would have to stay somewhere else on vacation. Finally, i remembered reading about the glitch on disboards (thank you disboards) and sure enough with 7 of us with the same last name, the reservation was under my SIL's last name and she wasn't due to arrive until the next day. Ultimately i am sure we would have straightened it out but it was unpleasant to have the front desk immediately assume i cancelled the reservation rather than suggest that it could be ubder a different last name.

This is exactly what happened to me at Jambo. The guard at the entrance had no record of my reservation. The front desk had no record. The reservation was in the name of my traveling companion but I didn't know that. Thanks to the perserverance of the front desk they found it under my friend's name. In Dec. there will be 9 of us checking in at BLT. I guess if I'm not lead I'll have to go thru 8 names until they find the reservation! But it's really, really frightening when you hear "Sorry. We have no record of your reservation."

 

[KAT4DISNEY]

That is crazy! Even if you're not the lead name, it's stupid that entering your name does not find the reservation at all. What a disaster if they couldn't check you in, you took their advice and found someplace else for that late night, and then they treated it as a no-show and really DID cancel it!!! That really needs to be fixed!

We experienced the same thing at VGC in June. Luckily only 2 of us so not that many names to go thru but still - it makes your heart skip a beat when you're told they can't find a reservation for you.

And one would think that part of the reason for Disney asking for all names on the reservation is so that anyone can check in. So why they can't locate by any name on the reservation seems odd and inefficient.

 

[bumbershoot]

This is all why I bring copies of my reservation confirmations with me....

On our first WDW trip they couldn't find me at the guard shack. My cousins and aunt had just breezed through ahead of us, so it was weird. Turns out they had cousins' last name, they had aunt's last name, they had my husband's last name...but they didn't have me. The one that made the reservation. And then the keycards for all of them had "dvc member" it, but mine didn't. And only DH is the member. So why the 3 year old first cousin once removed got that notification on her keycard but I didn't is a mystery.

DH thinks it's funny that I bring a portfolio of all printouts of EVERYTHING on our trips, but it's better than some desk person telling me to go elsewhere!

 

[BirdsOfPreyDave]

Another interesting thing is that order of names on the member web site doesn't match the order if you view the itinerary details on the CRO reservation lookup page. (www.mydisneyreservation.com/dvc)

On the member web site, one of our guests is listed first for an upcoming reservation. When I view the itinerary details on mydisneyreservation.com, I'm listed first.

For another segment of the same trip, there are entirely different name orders on both lists. The same group of six people on two reservations and there are four different name orders!

The first night is cash, the rest of the nights are points in the the same resort/room type/view. I really hope the different lead names don't impact our ability to stay in the same room when we switch from cash to points. The problem is, I don't know which list to judge by -- the member web site, or the itinerary details.

It's very frustrating that customers should have to worry about something like this.