You have to call a number and the test is only available on Friday afternoons I believe. I don't remember the particulars from when I took mine but I asked my managers and they gave me the info on who to contact. The test took maybe about 5 minutes and they asked questions like what time is the park open until, is your restaurant/attraction handicap accessible, what time are the fireworks etc. There will be questions pertaining to your specific location as well. Once you pass your new name tag will be sent to your managers in about 2 weeks time. My biggest advice, relax and don't get worked up! You can always try again. If you need them to speak slower, ask them, but in the language you're testing in! If the language you're testing in isn't one you're 100% fluent in the telephone aspect of it can make it a little harder. Good luck! Let me know if you have anymore questions!