I guess we're the unlucky ones! We spent quite a lot of money on ours. We bought 2 matching glider/recliners, one in a "his" size and one in a "hers". The "his" chair is still ok, but the "hers" fell apart pretty quickly. It would make a clunking sound and we had a terrible time trying to get them to fix or replace it. We had to take it in a couple of times but it would always come back with the same problem, and they finally told us that's just the way it was going to be. They never replaced it, just tried to fix it but it would always come back exactly the same. And it wasn't cheap! Their guarantee was worthless, the chair quality was sub-par so I have to say for myself I'd never buy from them again.
Edited to add: My husband's chair still glides ok but the quality of the materials was very disappointing. The circular base is cheap and has holes in it! You don't really see them unless you look directly at the base, but how weird is that?