HydroGuy
A Pirate's Life For Me
- Joined
- Jun 5, 2005
- Messages
- 18,415
I sent this email today to Disney guest services.
Sometimes people only take time to talk when things go wrong. I wanted to let them (and now all of you) know when things have gone right. Some people compare DLR CMs to WDW CMs and think the ones at WDW are better. I have never observed that myself (in general both resorts do a great job overall in my opinion but sometimes they do mess up).
Anyways, DW and I were struck this week by the many positive experiences with CMs at DLR as I related in the email below.
++++++++++++++++++++++++++++++++++++
Kudos to DLR cast members. We had some special encounters this week and I hope you can pass along these comments to make sure these people get recognized. We wanted to stop by City Hall to leave these comments in person but the line was always too long!
John - I met John at the Jolly Holiday Bakery on Thursday June 16. As I came out from picking up our lunch order I had a cup of ice water that slipped off my tray and onto the ground. John was dining there next to where my water fell and did not have a name tag on but quickly got up from his lunch and told me he was the executive chef and offered to help. Outstanding service in true Disney fashion. None of his group at the table where they were dining had name tags on and I asked him his name and he told me it was John. I did a quick Google search and I believe it was John Slate. While I waited John went and got me another cup of water and a spoon for my wife's tomato soup (he noticed I had forgotten to get a spoon so offered to get that as well). For someone so senior at Disney to help me like he did shows the values of the company with actions and not merely words. Please have someone commend John for his excellent attention to Disney guests.
Mark (from Orange) - the other end of the spectrum from John as far as position but at the same end in terms of helpfulness. Mark is a guest services worker in DTD who cleans up trash and gives people directions. We bumped into him outside Rainforest Cafe on Wednesday June 15 where we were watching the concert there. We talked for 10 minutes about various topics including where the DL hotel used to be by the monorail station there and where the old parking lot ended. He has worked for Disney for a long time and remembered all of that very well. He was a very pleasant and friendly gentleman.
Linda at Blue Bayou - She is so warm and helpful. She served our table for lunch on Monday June 13 and we noticed what a great job she does. We remembered Linda from our trip last August when she served our table at Blue Bayou as well - with equal warmth and helpfulness.
Martin at Steakhouse 55 - He served us on Thursday June 16 for dinner and was also extremely warm and helpful. He and the great food just moved Steakhouse 55 to our favorite DLR restaurant. It was our first time dining there.
We have visited DLR many times and this is my first time I am emailing you. My wife and I had a wonderful trip but we were both struck by the positive cast member experiences and we both felt like we should contact you to make sure these people are recognized.
Again, kudos to the Disneyland Resort team!
Sometimes people only take time to talk when things go wrong. I wanted to let them (and now all of you) know when things have gone right. Some people compare DLR CMs to WDW CMs and think the ones at WDW are better. I have never observed that myself (in general both resorts do a great job overall in my opinion but sometimes they do mess up).
Anyways, DW and I were struck this week by the many positive experiences with CMs at DLR as I related in the email below.
++++++++++++++++++++++++++++++++++++
Kudos to DLR cast members. We had some special encounters this week and I hope you can pass along these comments to make sure these people get recognized. We wanted to stop by City Hall to leave these comments in person but the line was always too long!
John - I met John at the Jolly Holiday Bakery on Thursday June 16. As I came out from picking up our lunch order I had a cup of ice water that slipped off my tray and onto the ground. John was dining there next to where my water fell and did not have a name tag on but quickly got up from his lunch and told me he was the executive chef and offered to help. Outstanding service in true Disney fashion. None of his group at the table where they were dining had name tags on and I asked him his name and he told me it was John. I did a quick Google search and I believe it was John Slate. While I waited John went and got me another cup of water and a spoon for my wife's tomato soup (he noticed I had forgotten to get a spoon so offered to get that as well). For someone so senior at Disney to help me like he did shows the values of the company with actions and not merely words. Please have someone commend John for his excellent attention to Disney guests.
Mark (from Orange) - the other end of the spectrum from John as far as position but at the same end in terms of helpfulness. Mark is a guest services worker in DTD who cleans up trash and gives people directions. We bumped into him outside Rainforest Cafe on Wednesday June 15 where we were watching the concert there. We talked for 10 minutes about various topics including where the DL hotel used to be by the monorail station there and where the old parking lot ended. He has worked for Disney for a long time and remembered all of that very well. He was a very pleasant and friendly gentleman.
Linda at Blue Bayou - She is so warm and helpful. She served our table for lunch on Monday June 13 and we noticed what a great job she does. We remembered Linda from our trip last August when she served our table at Blue Bayou as well - with equal warmth and helpfulness.
Martin at Steakhouse 55 - He served us on Thursday June 16 for dinner and was also extremely warm and helpful. He and the great food just moved Steakhouse 55 to our favorite DLR restaurant. It was our first time dining there.
We have visited DLR many times and this is my first time I am emailing you. My wife and I had a wonderful trip but we were both struck by the positive cast member experiences and we both felt like we should contact you to make sure these people are recognized.
Again, kudos to the Disneyland Resort team!
