As of today, I haven't received the receipts from Kohl's, but they emailed a survey regarding my recent customer service call. I responded and asked for help regarding my situation. I'll let you know if I hear from them.
The actual postmarked date for the rebates is 01/13/14, not 01/14/14 (I said 01/14 in my post). So if I do not hear from them by 01/12, I am going to send a copy of the order confirmation email that I received and will include the reference number that the rep gave to me for my call. Hopefully, they will honor my requests with the copies.