keurig broken

[cjnix29]

I'm getting no power to the unit. Changed plug locations, left it off, tried to turn it on, nothing. Of course, I am a month out of my warranty! Anyone have this problem? I just ordered three boxes of K Cups. I need it to work!!!! I did buy it at kohls....could I take it back there? they say any time for any reason....

 

[magicmommy]

Contact them. If you are having issues as I have in the past, they will work with you warranty or not.

 

[sillysmom]

I agree with the previous poster. I've had mine for over 7 years, and a new one in the box, just in case. My machine just starting acting up, it seems a seal around the needle must have come off. They are sending me a new seal, no charge, and they said if that doesn't work to call them back. They have the best customer service ever.

 

[cjnix29]

Great, I've sent them an email. We'll see what they say.

 

[Melrosgirl]

Call them. I agree their customer service seems great. They stand behind their products, but it does seem like overall the Keurig really isn't that great of a product. There are a lot of Keurigs out there that die within the year (die or just stop working periodically). Mine is one of them.

 

[mjkacmom]

Had the same problem last month - I called, they sent me a brand new one (with the free sample pack), and all I had to do was sent them the piece where you put the cups. Mine was over 1 1/2 years old. Very easy.

 

[Jenn4615]

Call them... it will be several days before they get back to you through email! Your better off calling and getting the ball rolling. My 12 month old machine died 2 days before the warranty was up... I emailed first but right after I emailed I called them... I had a new unit in my house before they even responded to my email! LOL

 

[cjnix29]

Woo Hoo!!!! Just got off the phone with them, and a NEW brewer in on its way!!! With a full one year warranty on the new one!

 

[LCARDVERO]

Mine broke too..Funny I also got it at Kohls. I tried several times to get it to work then got frustrated and decided to return it. Kohl's took it back no problem. I think I had it for almost a year before I returned it.

 

[Jenn4615]

Woo Hoo!!!! Just got off the phone with them, and a NEW brewer in on its way!!! With a full one year warranty on the new one!

So happy for you!! they are wonderful to deal with!!

 

[magicmommy]

I have 2 machines, the first one is about 4 years old and is at our camp. We have never had a problem with that one. We have a platinum brewer at home and we are on our 3rd or 4th one. For those of you that have issues, was it the platinum brewer?

 

[cjnix29]

Mine was the special edition...