I will answer each questions:
Like I said, opening day was pretty smooth. Arrived at the hotel at about 12:30 and everyone was very pleasant. We stored our luggage while we went to check in. There was a huge line, but they had someone handing out tropical drinks to those waiting on line. We must have waited about 20 minutes, we heard someone in front of us saying he was there at 6:00 am and was turned away, returned at 11:00 to be turned away again. He finally approached someone and told him that this was his third attempt at checking in. Well they checked him on the side and not even 5 minutes later he was back, he opened the door to his room and found someone sleeping in the bed. So he spent more time trying to get out of the line than we did in line and checking in.
The kids each rec'd a pail and shovel with a seashell necklace. We did receive our free gift for being Loews First members.
I did not ask for the upgrade, because I overheard people being told that they could get the upgrade for 1 or 2 nights, but then have to be moved for the remainder of the stay- which is not worth it to me.
Rooms looked slightly larger than the WL at Disney.
Pool was great- no slide, but it was still nice. Large enough to not feel as if you are bumping into someone, and the staff at the pool were extremely nice. They set up the towels for you and even roll one up to use as a pillow.
Restaurants were nice, again, the staff was incredible. My husband had the tuna both times we were there for dinner. I had the chicken, which was OK, and the buffet on Saturday, which for me was a great choice, since I am 7 mos pregnant and am very picky about what I want. I posted what was available on another thread.
The breakfast buffet was your typical buffet items (eggs, bacon, sausage, etc.) However, items on the menu were soooo much better. My husband had the eggs benedict and I had the french toast.
Room view was standard- overlooking the parking lot in front of the hotel. I could see Universal Boulevard in the distance, and another road that leads to the entrance, but other than that we had a great view of the bridge leading to the main building- the landscaping was gorgeus, we could see Citywalk, IOA and the HRH.
Any other questions- please ask!!!