Just returned from Magic- disappointed

[mab2012]

From what I understand, that was revealed only after the PIF date, and cruisers were told it would be a sit down dining meal, just with a location change. It turned out to buffet dinner.

I just went back and dug up the thread. The actual email from DCL just said "open seating", which to me implies at least that you shouldn't expect to see your own serving team. Nothing definitive about table service vs buffet, just speculation based on the wording and the usual operation of Cabanas.

Doesn't really matter though, since, as you say, guests were only notified after PIF. Even if Disney would have allowed changes at that point, it would be too late for many who would already have flights or other vacation plans in place. So yeah, not at all well-handled, and no surprise that people are upset!

 

[TestingH2O]

We are paying A LOT of money to do a Disney Cruise and to leave even mildly disappointed is not acceptable.

While I completely agree that I would be beyond angry and disappointed about what happened to the OP on the Magic I am also concerned about your expectations for your upcoming cruise. I would love to say that DCL has met or exceeded our expectations for our previous 6 cruises but that is not the case. I just feel you are going to be "mildly disappointed" by something on your trip, could be the food was not that great, your luggage didn't arrive to your stateroom before dinner (happened to us once and it was awful), the line for characters were too long, in rained CC day, etc. We obviously have felt our enjoyment out weighed our disappointment or we wouldn't be going on our 7th cruise with DCL in a couple of weeks. I just don't want you to go into the vacation thinking everything is going to be rainbows and butterflies when there will probably be a big fat ugly stink cloud around somewhere. Just be prepare not everything will be perfect but it will be pretty darn close if your expectations are not set too high. Enjoy your cruise. I may even see you around the ship!

You took the words out of my mouth. We have LOVED all of our cruises, but there is no way to guarantee things go perfectly. I do think DCL generally tries to get it right, but, as is said frequently, they still don't control the weather. In this case though, they did have quite a lot of control.

 

[disneymagicgirl]

wow. unacceptable.