Just returned 12/18/2013 -12/22/2013 and FP+:(

[GrammyJudy]

We were there the beginning of Dec and had no problems with bands and loved the FP+. Doing everything ahead of times makes for less stress while there in my opinion.

 

[wen8jr]

While I agree with this in theory, in practice they would have to have a lot more employees around if they were sending them door to door to resolve issues.

Of course - but shouldn't they? Why should the guest fill this gap? It should be on Disney to make sure the guest experience is not full of hassle from issues caused by something they are requiring people to do or use.

Any quality resort or hotel I have stayed at, if there was an issue they send someone to you - you don't have to go back to the front desk and never multiple times. Disney resorts are spread out - it is not usually a 5 minute trip to the front desk. A CM can jump on a golf cart and be there in minutes.

And if they are having so many issues with room entry, etc. that they can't handle sending someone - that speaks for itself.

 

[mom2rtk]

Of course - but shouldn't they? Why should the guest fill this gap? It should be on Disney to make sure the guest experience is not full of hassle from issues caused by something they are requiring people to do or use.

Any quality resort or hotel I have stayed at, if there was an issue they send someone to you - you don't have to go back to the front desk and never multiple times. Disney resorts are spread out - it is not usually a 5 minute trip to the front desk. A CM can jump on a golf cart and be there in minutes.

And if they are having so many issues with room entry, etc. that they can't handle sending someone - that speaks for itself.

If this had happened to use staying out in the LM rooms at AoA, it would have happened precisely one time. After that they would have been coming to me or they would have moved me to a resort with a closer room.

 

[KatMark]

We were there the beginning of Dec and had no problems with bands and loved the FP+. Doing everything ahead of times makes for less stress while there in my opinion.

Judy, as you know I was a nervous wreck about our MB's ahead of time. I have to admit that we didn't have a single problem with them...I actually liked them. That being said, I don't like the idea of having to pick my FP+ time 60 days ahead. There is no spontaneity in my trip anymore.

 

[Disneyof3]

OK!!

I have been twice with the bands and both times we had a great time. We come and go together, so only 3 of the 5 bands working would not have been a battle we would have fought. As a matter of fact, both trips we had only certain bands that opened the door. Guess what, we just used those bands to open the doors.

Other than the doors, and your crappy attitude from the start, you did not have much problem with the bands.

OK...... I have kids that often go back to the rooms on there own. None of them worked, which meant I had to remember to give them mine(which had chargeing privledges only) and if I didn't remember, then they went up to the room and couldn't get in, got into the other room and the maid closed the door and then they had to come all the way down again to find us!!! This is not a vacation!!! Crappy attitude is from them starting these bands and using us a guinea pigs to train staff. If you put yourself in my shoes, you wouldn't have this attitude. I asked for the cards and was flattly refused because the cards are not used in POP anymore as per the CM.

 

[moepanz]

I am very surprised that Disney did not go out of there way to make you feel better and I'm sorry you did not have better CM's to help with the issues. We had a very different outcome with our issues.

We were there 12/10-12/18 and had a less than magical experience with the MB's I have a list of things that went wrong right off the bat, walking into to MK my son's MB did not work said "it had been used already" fast forward to my family of 5 in City Hall for over an hour, yes an hour. Trying to figure out what was wrong with it. The CM's were very polite and were upset that we had not even got into the park yet and we were having such a problem. We got the issue worked out and the CM gave us 3 sets of fast passes we could use on any ride in the MK that day (because we had missed our Peter Pan FP+ ressie) the CM's also were impressed that our kids DS10 and B/g twins 7 sat so patiently for an hour and that we were being so understanding, he comped us MVMCP tickets. I was speechless. Pixie Dust We encounter a few more "tech" problems with Photo Pass+ another hour wasted but we were credited the $ for it since it was Disney's issue. Without going into all of the issues and there were more (a lot more) Disney more than compensated us for everything to the point I told them "to stop giving the place away I'm a stock holder... LOL! (only 1 stock but still") LOL! OP I'm sorry you did not have a Magical trip and I hope you contact (in writing) guest services with your feed back, they will be grateful for it. Trust me, I've had a ton email from guest services, looking for feed back. I hope you give Disney another shot, it's worth it.

 

[Disneyof3]

Well... Guess this is what I expected from the disboard... nothing but negative comments and back lashing at me.

1. I didn't go in with a bad attitude as most of you have said. I knew the problems with the bands. But after dealing with CM over x5 times on the phone and at the front desk regarding the same problem, over and over again it gets a little frustrating.
2. I refused the bands at the start and they refused me the cards and told me they don't have them anymore at POP and they fixed all the problems with the bands(as we know here, that is a lie.
3. I'm not anti bands but they should never have started this phase during the busiest time of the year. Why not January and February?