This sounds like a mess. It sounds like they don't know what the heck they're doing over there. I hope it's all worked out, a la Dean's prediction, really soon. I don't normally make a bunch of PS ahead of time, but with the new dining plan and not a whole lot of empty seats in restaurants, I will be. I don't have much patience for the Disney method of calling back until you get someone who knows what they're doing. Train on your time, not mine.