Just Keep Me Wrapped Up in My Cozy DVC "Cocoon"

[DiznEeyore]

Once again I'm reminded WHY I love being a DVC member so much. Last week, I had to make reservations through (ugh) CRO for a conference at WDW next June (DVC points all spoken for). Unfortunately, my call was routed to the dreaded Travel Co. (double ugh!). It's been a while since I've had to make ressies through anyone but DVC, but I'm not a novice, so I knew what I wanted. The first gal was OK, got what I needed. Later that day, I called back to amend the ressie slightly (date change on the conference). The gal gave me a new total, which I didn't think was right based on the rate I'd originally gotten. I questioned her, but she assured me she'd given me the correct info.

Called again later to confirm as I just *knew* it was wrong, and sure enough, it was. Got that fixed after much hullabaloo. Then today I called (as instructed by original Travel Co. CM) to get the Disney Club rate. Apparently by using the DC rate, these really un-amusing cancellation penalties apply. When I expressed my displeasure to the CM, she said, "Well, you're not PLANNING on CANCELLING, are you????" Uhh....no.....but things do happen!!

At any rate, all told, I've spent more than an hour on the phone getting my lousy 3-night ressie at FW made, and I *never* want to do that again. Give me my DVC!!! It's a scary ressie-making world out there!!

 

[MarkRG]

I'm sorry your experience was such a mess! We used to go that route, but basically got the same mess you just did.

A small painless tip: use the guys & gals whose banner is at the top of this and every forum next time, Dreams Unlimited, they will make sure all discounts/benefits are applied!

If you didn't know they run these forums. We use them exclusively for all our non-points trips. You'll deal with exactly one very experienced person from the point you request a quote to the day to arrive for fun. They will help as little or as much as you want them to, absolutely no pressure on anything. And something not tossed around a lot, their prices will match or beat going to CRO or the Travel co every time.

 

[Minybear]

Sorry to hear about your experience with WDTC. I have delt with them and hated every minute of it. Now when I have to get a regular reservation or a cruise reservation I have DU do my travel planning and have them talking to WDTC and not me. Thank goodness MS (so far with me) doesn't act like that.

 

[Doctor P]

Hope I never have to experience this!

 

[DiznEeyore]

Originally posted by MarkRG
If you didn't know they run these forums. We use them exclusively for all our non-points trips. You'll deal with exactly one very experienced person from the point you request a quote to the day to arrive for fun. They will help as little or as much as you want them to, absolutely no pressure on anything. And something not tossed around a lot, their prices will match or beat going to CRO or the Travel co every time.

Hi, Mark: Yes, I'm aware DU is Pete's company. I've tried them in the past without much success and since I'm an experienced planner I generally go it alone. Thanks for your suggestion though!