just got off the phone with a nonfriendly cm!

[saymama]

I guess he wasn't exactly rude, but definitely not the usual that I get. I got for ressie prices and he took forever and when I asked for him to do a different time frame, he got a little annoyed. I asked about discounts and he said that there weren't any for packages. So I figure then there much be some for non packages and ask him what they are. He said, "well, you don't live in FL so you don't quailify." So why tell me then? I asked him if that was all they had and he said yup in a very annoying tone. Like I was bothering him or something.

I know people have their days, but I wasn't mean and I certainly don't think I asked him anything out of the ordinary.

 

[mmeb144]

You can always try calling again. You should get a different CM.

I try to call during the week, during business hours. I figure that the best CMs will be working those hours. You know, reward for being there the longest, getting to work the best hours.

Marie

 

[Aimeedyan]

You can always try calling again. You should get a different CM.

I try to call during the week, during business hours. I figure that the best CMs will be working those hours. You know, reward for being there the longest, getting to work the best hours.

Marie

Funny you say that, there are ALOT of CM's that would rather work 2-10, than the early shift =) Doesn't really come down to seniority, much - I know one in particular that is at her best in the evenings and hates mornings, so she loves the later shift, and there are LOTS of well seasoned CMs working with her =)

 

[bytheblood]

Yeah, it kinda takes the whole "magic" thing out of the Disney experience. I have only had a really rude CM once and that was when I was planning my cruise years ago. When I called about a year ago, to first started planning my June 2005 trip, I got one that was snotty, but not too terrible.

There is one guy that I have spoken to more than once and he is not rude, but kind of a know-it-all and it kills the fun of the call to Disney.

I wish I could hit the "ignore" button when it comes to him.

 

[G00fyDad]

Oh boy! Let me tell you what....
I have called Disney SOOOO many times over the past few weeks trying to get things to be just perfect that I HAVE GOT to be annoying someone there. I know they have a call log of everytime you call them on your res screen. But even though I have called them enough times to make some people want to shove a pair of Mickey ears down my throat, they just keep smiling and asking if there is anything else they can do for me. I really hope I never get any CM that rude.

 

[wirki]

All I was trying to do was request a room location. And the CM that I talked to was not very nice. My DH even made athe comment when I got off the phone "that is the first time I heard you get upset with someone from Disney" She kept asking me how many time I had been there. I explained that I was there in late Nov. thru early Dec. And that I was a CP in '92' so I worked there for 3 months then. She then said......."I guess you just don't understand the question." What is there to understand? They have all that info in front of them.
Sorry just needed to vent
Debbie

 

[eeyore0062]

I know it has been extremely hectic for the castmembers on the phones with all of the new packages, ticket prices, dining configurations, etc. I can't imagine having to work 10 hours shifts 6 days a week, as I read was happening right now at Central Reservations. I know this really isn't an excuse, and it is quite possible that the castmember isn't even aware of the tone of voice they are letting you hear. One trick I used once.... the CM just sounded kind of tired, and maybe a bit irritated, and so I asked her if it had been a rough day. Her entire attitude turned around... like I said, they may not be aware of how they are coming across to you. At the end of our call, she thanked me for asking her about her day. I think we tend to think of these people as some of the same audioanimatronics that we see in the parks who smile and keep up the same cheerful banter, regardless. They have bad days too, and sometimes all it takes is a kind word from a guest to turn that around!

However, if that fails:
Rule of thumb... if the castmember is still rude, get a name... thank them for their time, hang up, and then call back. Chances are less than 100 to one that you will get the same CM.

 

[Laugh O. Grams]

All I was trying to do was request a room location. And the CM that I talked to was not very nice. My DH even made athe comment when I got off the phone "that is the first time I heard you get upset with someone from Disney" She kept asking me how many time I had been there. I explained that I was there in late Nov. thru early Dec. And that I was a CP in '92' so I worked there for 3 months then. She then said......."I guess you just don't understand the question." What is there to understand? They have all that info in front of them.
Sorry just needed to vent
Debbie

I'm with you! I don't get all the questions with reservations lately. We called to add 2 additional days onto our extisting reservation and we got the same deal. The converstaion on the CMs side went something like this: "Hi, what's your name? Reservation #? How many times have you visited in the last 2 years? In the last year? Oops, can't find your reservation. Your name? OK, how many times have you visited in the last 2 years? What's your name again? Hold on, I need to get a manager. Nevermind, I'm back. OK, now what do you want to do? Reservation # again, please? How many times did you visit in the last year? Ok, and your name, please?"

AAAAGGGHHHH! I was ready to throw the phone through the wall. And the problem is, I don't want to rip the CM because you wouldn't want a problem with your reservation once you get to the resort, so 30 minutes later, I finally did the simple tast of adding my 2 extra days! I understand wanting to get info about how oftenyou stay so they can tailor their speal, but not over and over! The questions seem to be getting in the way of the CMs getting and giving appropriate service.