Just got my SWGE reservation email

[dina444444]

Thank you for your reply. I have two different rooms booked during the preview period and did not receive an email.

Did you use a TA? If you did your confirmation emails likely went to the TA.

 

[dieumeye]

I’m obviously having the same issue as everyone else, but I actually like my reservation time. It’s on my arrival day, which actually works out better for me than if it’s the next day. I wonder if I’ll be able to keep it???

 

[RedM94]

Did you use a TA? If you did your confirmation emails likely went to the TA.

I booked using my DVC points.

 

[Mrs. W]

I got my date and time as well. My info is correct.

 

[indylaw99]

We haven't received ours yet but I wonder if it is because we haven't paid off our package?

 

[BadPinkTink]

@Mrs. W and @indylaw99 dont forget to post your details in our June 2019 superthread, Im now updating the first post with everyone Star Wars Galaxys Edge reservations

 

[Nalshersmom]

My dates are also shifted a day early with my appointment on my arrival date from 8-12. I'm hoping that I get a new email soon with the dates fixed after they figure out they messed up so many people's dates.

 

[hjgaus]

I booked using my DVC points.

I was fortunate to find LAST minute reservation for this event time and booked online! Someone must have cancelled so I booked as quick as I could so when I saw the wrong checkin/checkout date I called DVC member service first to see if i OR they made any mistakes but all is good! I called the number provided but can't get through then next calling the hotel directly thus also not getting though. I have not called back yet so i'm guessing they are aware & fixing the problem.
Perhaps you will receive your email soon with all the correct dates!!!

 

[ktlm]

Well it was almost exactly 2 hours on hold, but I finally got a person. As others have reported the E-mails are messed up and one day off. She actually checked my resort reservation to confirm that my Star Wars reservation was the next day, not the day in the E-mail. She said new E-mails are going to be sent out, and they are hoping that will be this afternoon.

 

[nikerbokers]

Booked on DVC points and no email yet.

 

[wench]

We haven't received ours yet but I wonder if it is because we haven't paid off our package?

I don’t think that’s it. Only 1 of my 2 reservations is paid in full, but I got emails for both.

 

[RedM94]

Booked on DVC points and no email yet.

I have now been on hold for an hour. Fingers crossed.

 

[Tiggerette]

Booked on DVC points and no email yet.

I found the email under the "promotions" tab from sender "Disney Destinations" with the title NAME, get details about your STAR WARS: Galaxy's Edge reservation. I had cash reservations.

 

[RedM94]

I found the email under the "promotions" tab from sender "Disney Destinations" with the title NAME, get details about your STAR WARS: Galaxy's Edge reservation. I had cash reservations.

I don’t know what you mean by promotions tab?

 

[dina444444]

I don’t know what you mean by promotions tab?

That person probably has a filtered gmail account.

 

[Caropooh]

Has anyone with a room booked on DVC points receive the SWGE email?

Booked on DVC points and no email yet.

Booked DLH for June 2-5 using points and no email yet.

 

[Tiggerette]

That person probably has a filtered gmail account.

Correct, it's a gmail account. My apologies if other email accounts don't have that kind of label!

 

[BadPinkTink]

maybe the put a stop to the emails now that the hotel guests have alerted them to the glitch. They could be batch sending, regular hotel guests in one batch DVC people in another batch

 

[Dr.Mickey]

Wow, I freaked out when I got the email. I’m the calm type, and my wife was laughing at my panic. We are flying in from the east coast, so we won’t even be in California during our incorrect reservation time.

She said, “Honey, just check the Disboards...”. But no, I jumped up and tried to call right away. I hadn’t even seen that they had my checkin date off by a day. Mercifully, the line was busy and I didn’t get stuck on hold. So my wife’s wisdom to check the boards would have been a REALLY good idea.

 

[RedM94]

Booked DLH for June 2-5 using points and no email yet.

I just spoke to member services again while on hold with the GE phone number. I was told that the emails are being hatched out in groups and that I should not be concerned.