Just got back - disturbing theme....

[ROEDISNEY]

I hate when I see this. It takes the magic away.

 

[PrincessAtta]

One older gentleman CM wanted to pick a fight with me because I didn't want to take our rented double stroller through the line at K Safari...I just wanted to park it myself. The entrance was already pretty packed since the park has just opened and I thought it would be more difficult to add that big honking thing in the mix of people. He just couldn't understand why I wanted to park it outside MYSELF. He "punished" me by making me walk all the way over to the train station to park it. I told him he shouldn't take it so personally that a CUSTOMER was willing to take care of the stroller her self.

No offense, but this is pretty much what I was speaking of when I said people have a problem with "no", as in "no, you can't park your stroller wherever you want, you must park it over by the train station". You take it as picking a fight and punishment. He sees it as doing what he's directed to do by management in order to improve traffic flows and emergency egress for all guests.

In reality he was probably helping you so you would know where you would find it when you exited the ride, or even, God forbid, have it be closer and therefore more convenient for you when you exited the ride.

Sounds like you were taking it too personally, or that you didn't like to be told no by an EMPLOYEE.

 

[jimmiej]

I do think that the pay could be better for some of these cast members (I do not know what the pay is or has been) maybe for Disney they are getting what they pay for? I am sure that it has been a dream for a lot of the cast memebers to work at Disney ever since they were a small child or retire and work at disney and that is what we see a lot of either young people or retirees. For the most part our interaction with castmembers has always been wonderful (and thank you to any of you that are reading this, I know it CANNOT be an easy job all of the time), that being said when we went in April my husband and my son were getting ready to ride Space Mtn. It was later in the night but not EMH. My son decided that he did not want to ride but since there was no wait my husband still rode, when he got off of the ride he looked like there was something wrong, so I asked him if something went wong on the ride. He told me that no, the ride was good, but there was a group of young castmembers that kept cussing and yelling on the ride. The occassional slip is one thing and we dont always have the cleanest mouths but he said that every other word was the "f" word. I asked him how he knew that they were cast members and he showed them to me as we began to walk away. They were wearing the dark pants/vest combo that they wear on Main St. Also one stated that they needed to get some things from their work locker. I asked him if he wanted to talk to someone about it and he went to one of the c/m that was working at Space Mtn. She did not understand him though (language barrier). So we stopped at the guest relations on Main St. and he spoke to someone there. They pretty much told him that there was nothing that could be done about it. He realized that but just wanted to let someone know his concern. So yes I know that kids will be kids and that people do have a bad day, but when you are on the clock you need to make sure that you adhear to the job that you are supposed to be doing. JMHO

I think your husband did the right thing. How come GS said they couldn't do anything? Was it because your husband was unable to get their names?

 

[declansdad]

You summed it up in the first paragraph, you haven't experienced it. You have no insight, and you're imposing ignorance on those that do. I have worked in jobs where I have dealt with verbally abusive customers nearly daily, maybe 3 to 5 times a week on average. This is not unusual. So take the dozens of people's words for it who say it happens all the time, or call us ALL liars, which is what you're doing now, and it's not appreciated. Further I would also like to see the list of jobs you are claiming as experience. I can not think of a single city big enough in New Brunswick that generates these types of jobs that are available in a place like Toronto, Vancouver, Orlando etc in terms of retail sales and the sheer volume some of those stores get. Further, I have worked at two different retail companies that had no problem with employees telling rude customers to leave, so again you are just out of touch with business practises in these types of locales. Disney obviously doesn't do this, but its not uncommon today. I explained in detail earlier how this policy worked, so i wont repeat it. It rarely had to be used because upon informing the customer they can stop being disrespectful or leave, most calmed down. I have been a part of telling customers they are no longer welcome in the stores, both companies were large American based chains. There is no teeth behind that policy beyond that day, they dont actually ban customers, there's no real way to, but they protect their employees that day and educate customers.

An example.

Chapters in two locations in Vancouver can take in 100k a day each, same in Toronto. The one in Fredericton can take on about 2ok on its busiest days (pre christmas). The Vancouver locales average about 60k, Fredericton well under 10k, around 6 or 7k. See the difference? Its huge. Imagine how many more people go through those stores in big cities and the difference in clientele (These numbers are real). I wouldn't bother with this obvious example except you seem intent that you know everything about everyone's job, including Disneyworld, where you haven't worked and they deal with a lot more people than either of my examples on a daily basis.

Employees shouldn't be rude, but its this attitude of oh your job is so easy and its never hard that they get day in and day out on top of the actually really mean customers. Treating them as machines, employees, is rude, and very demeaning and worse over time than the outright mean ones. Assuming you know their job without experiencing it, amounts to being rude and demeaning. So they have to put up with these types of attitudes all the time, and sometimes they aren't perfect. You already said you never experienced this, probably because you never worked in that environment. If they do something bad they deserve to be complained about.

If they aren't perfect, assess if you're perfect everytime you interact with these types of workers. Some people genuinely are. I'd guess its less than 10 percent, most at best treat them indifferently, as they would treat a computer, a solid 10 percent treats them like servants non stop and a smaller number treats them even worse. So if they aren't perfect and didn't live up to some mythical standard, let it slide and be nice back to them. Maybe they are just flustered.

Sorry the first line was a typo, thanks for drawing my attention to it. I have had experiences similar to those are described in this thread but I stated that I don't believe that they happen with the frequency that some posters have described. Other posters have said the same thing (as well as CMs at WDW). We are talking about the exception to the rule with the CMs that were described by the OP. The same goes for customers, the vast majority of customers do not go into a business demanding exceptional service but rather go in expecting good service. Exceptional service is a bonus. At WDW, I have witnessed mostly good and exceptional service. There will always be bad service but those employees need to be shown how to provide good service. If they can't, they should find another line of work that doesn't involve constant contact with people.

I don't appreciate your generalization about living in NB compared to other parts of Canada or other parts of the world. I don't feel the need to give you my resume to validate my experiences nor do I feel you should give me yours. I have never stated that employees should be treated as if they were servants, nor I have said there job is easy. I apologize if that typo caused you to believe that. Perhaps if you read the other posts you would have realized that.

 

[WDSearcher]

Actually, we were told by management (referencing mousekeepers) that the challenge is to find and retain staff because of better pay elsewhere. I am personally working with TWO former castmembers at WDW. Each left after 6 months for Universal Studios because of better pay and better treatment. They put themselves through college with the flexible schedules at US.

Disney has NEVER been known to pay well - at least at the entry level. They never had to because everyone wanted to work for them. Times are 'a changing I guess.....sadly.

I think Housekeeping is an issue everywhere. It's hard work and the pay is bad. Everywhere.

We've got several ex-Universal employees in my area. They left Universal for the same pay but better benefits at Disney. I think it just depends on what's important. Pay, benefits, flexible scheduling, numer of hours, overtime, education assistance, free tickets, hotel discounts, whatever. You choose what your priorities are and you go for that job. No job is going to have everything you want.

If you put a Universal employee's pay, benefit, OT, opportunities, etc. against a Disney CMs at the same level, I bet they'd pretty much even out.

 

[EnnEss]

Sorry the first line was a typo, thanks for drawing my attention to it. I have had experiences similar to those are described in this thread but I stated that I don't believe that they happen with the frequency that some posters have described. Other posters have said the same thing (as well as CMs at WDW). We are talking about the exception to the rule with the CMs that were described by the OP. The same goes for customers, the vast majority of customers do not go into a business demanding exceptional service but rather go in expecting good service. Exceptional service is a bonus. At WDW, I have witnessed mostly good and exceptional service. There will always be bad service but those employees need to be shown how to provide good service. If they can't, they should find another line of work that doesn't involve constant contact with people.

I don't appreciate your generalization about living in NB compared to other parts of Canada or other parts of the world. I don't feel the need to give you my resume to validate my experiences nor do I feel you should give me yours. I have never stated that employees should be treated as if they were servants, nor I have said there job is easy. I apologize if that typo caused you to believe that. Perhaps if you read the other posts you would have realized that.

I read your other posts and didn't comment. My point is you don't believe they happen with frequency because you never held a job with that type of volume. If you teach or are an accountant you see very few 'customers'. They also see you repetively so have a built in incentive to be nice and the employee has an advantage as they are much more important to the customer. This is why those industries are not customer service ones. Insistence otherwise is like saying a person is a dog. Anyone is free to make that assertion but society established a long time ago that if someone does, they are wrong. Customer service industries are clearly defined, its like a dictionary definition, literally.

This is not the case at Disney or in large retail settings. The comparison to NB is also relevant because there is no one who has worked retail or that kind of thing in NB can compare it to the volume experienced in larger cities or places like Disney. On the other hand, its one of the benefits for sure. Having spent time in Halifax it is a much different feel than large cities and people seem generally friendlier in smaller places. Its a plus.

I know you think employees should be treated well. What im saying is that in most large retail settings they aren't you. You insisted they are and cited experience you won't specify, someone else asked you to a few times and you ignored them or didn't see the question. Many others are insisting, including me, that it indifferent and rude customers are not the exception. The exception is the friendly interactive customer. It's still not an excuse for wrong and awful customer service, but its a contributing factor and arguably a justifiable factor for mediocre customer service, IE: The bare minimum.

Frankly, 99.9 percent of Disney employees do the bare minimum. The complaints on this board, and in fact the start of this thread was a complaint about employees who were doing their job, just not the way someone thought it should be done. People want more, which is fine, but it's not a disney problem, its a societal one. Customers here, on this continent, treat service workers like trash on the whole. Person A, B, C and D and you, may not. But that doesn't mean most dont. I say this without any sarcasm, it must be great to live somewhere this doesn't happen, or in an industry where you can't believe it happens. Your position isn't tenable though, you insist it doesn't happen and say you know it doesn't or won't believe it, but keep hammering home that surely it doesn't, yet you have no experience or are unwilling to give examples. The sky might be bright green somewhere, but you can see how that is hard fact to sell to the rest of the world. Here we're talking about large customer service situations, and if you worked in one in a large city or theme park type place, your opinions on customers may be valid. Working in a professional setting or small town, doesn't qualify.

 

[madcat]

I think your husband did the right thing. How come GS said they couldn't do anything? Was it because your husband was unable to get their names?

I really dont know, why they didn't think that they could do anything about it, they asked him if he told someone over by the ride and he explained that he had tried but she didn't really understand what he was trying to tell her. We actually waited to see if we saw the c/m come walking out on main st but we didn't. I sent Disney an email when I got home praising some of the c/m that we had while at Wilderness Lodge and then also told them about the situation at Space Mtn. Here is a little bit of what they sent me back:In particular, your comments regarding some of our Cast Members greatly concern us. We are glad to know that your husband shared his concerns with Guest Relations at the time. Please know that we do not tolerate the behavior you described. Our staff is expected to display exemplary service at all times.

 

[declansdad]

I read your other posts and didn't comment. My point is you don't believe they happen with frequency because you never held a job with that type of volume. If you teach or are an accountant you see very few 'customers'. They also see you repetively so have a built in incentive to be nice and the employee has an advantage as they are much more important to the customer. This is why those industries are not customer service ones. Insistence otherwise is like saying a person is a dog. Anyone is free to make that assertion but society established a long time ago that if someone does, they are wrong. Customer service industries are clearly defined, its like a dictionary definition, literally.

This is not the case at Disney or in large retail settings. The comparison to NB is also relevant because there is no one who has worked retail or that kind of thing in NB can compare it to the volume experienced in larger cities or places like Disney. On the other hand, its one of the benefits for sure. Having spent time in Halifax it is a much different feel than large cities and people seem generally friendlier in smaller places. Its a plus.

I know you think employees should be treated well. What im saying is that in most large retail settings they aren't you. You insisted they are and cited experience you won't specify, someone else asked you to a few times and you ignored them or didn't see the question. Many others are insisting, including me, that it indifferent and rude customers are not the exception. The exception is the friendly interactive customer. It's still not an excuse for wrong and awful customer service, but its a contributing factor and arguably a justifiable factor for mediocre customer service, IE: The bare minimum.

Frankly, 99.9 percent of Disney employees do the bare minimum. The complaints on this board, and in fact the start of this thread was a complaint about employees who were doing their job, just not the way someone thought it should be done. People want more, which is fine, but it's not a disney problem, its a societal one. Customers here, on this continent, treat service workers like trash on the whole. Person A, B, C and D and you, may not. But that doesn't mean most dont. I say this without any sarcasm, it must be great to live somewhere this doesn't happen, or in an industry where you can't believe it happens. Your position isn't tenable though, you insist it doesn't happen and say you know it doesn't or won't believe it, but keep hammering home that surely it doesn't, yet you have no experience or are unwilling to give examples. The sky might be bright green somewhere, but you can see how that is hard fact to sell to the rest of the world. Here we're talking about large customer service situations, and if you worked in one in a large city or theme park type place, your opinions on customers may be valid. Working in a professional setting or small town, doesn't qualify.

1) I don't recall not answering anyone's question but if I have missed one, please let me know and I'll do my best to answer.

2) I didn't realize that you were the expert and my opinion isn't valid because of where I live.

3) Your opening sentence in the last paragraph insulted a great many employees at Disney. I'm happy to see that I am not the only one you feel that you can insult.

4) If you must know, I have worked in sales, call centers (both inbound and outbound), warehouses filling orders for other workers as they wait), various labour and service jobs. I have taught at the college level for 12 years, worked 5 years as a training and employment consultant, and coached for over 20 years. I think I have a pretty good idea what a customer is and what customer service is.

5) Many people have asserted that the rude customers are not the norm, nor are the rude customers.

 

[TheDisneyGirl02]

I don't know where this comes from. I mean ... yes ... people complain that mean ol' Bob Iger makes millions of dollars while the line cast makes minimum wage (when they actually make over minimum wage, but that's beside the point). But isn't that the same everywhere? You think John Lasseter over at Pixar makes the same as the guys cleaning up the Pixar kitchens every day? I'm thinking no. Mark Shapiro over at Six Flags isn't cutting his salary so that the beverage cart girl can make more per hour. No CEO anywhere is making the same as an entry-level employee. And really ... no entry-level employee anywhere is making all that much money. That's how it works. You start at the bottom and move to the top.

Disney pays their entry-level CMs what any other entry-level job in the area is getting, often more. Yeah ... entry level pay stinks, but it would stink no matter where you were. You've got college kids with no skills, never having held a job before and they are paid what you pay someone with no skills who has never had a job before. People who have more skills, more seniority ... they make more money. Some of them make a lot more money. Just like anywhere.

I personally don't work at the Disney Store for the money. Last year PA raised their minimum wage so after that went into effect, the brand new CMs (new hires) were making $.03 LESS than me and I have been there for 10 years (with the exception of my CP time). Disney never adjusted their seasoned CMs pay to make up for the raise in minimum wage. So literally, the CMs that have only been there a year or so are making just a few cents less than me.

But like I said, I'm not working there for the money, I'm working there because I love Disney, I love to spread the Disney magic and I love working for the company that Walt started.

 

[eeyoregon]

What is up with these employees lately? Any insights?

It's what happens when hundreds/thousands of managers are fired as part of Disney's cut-backs . Castmembers build special relationships with their management team, depend on them for support, guidance and leadership and then they show up one day and their managers are gone, leaving them floundering and frustrated. Without a good captain, the ship will sink.

 

[Mouseaholic!!!]

I think Housekeeping is an issue everywhere. It's hard work and the pay is bad. Everywhere.

We've got several ex-Universal employees in my area. They left Universal for the same pay but better benefits at Disney. I think it just depends on what's important. Pay, benefits, flexible scheduling, numer of hours, overtime, education assistance, free tickets, hotel discounts, whatever. You choose what your priorities are and you go for that job. No job is going to have everything you want.

If you put a Universal employee's pay, benefit, OT, opportunities, etc. against a Disney CMs at the same level, I bet they'd pretty much even out.

I can only conclude from your comments that the reason castmembers flee Disney is ..... more respect elsewhere.

We all know Disney considers their entry-level castmembers disposable....and the castmembers know it.

How sad - the clarity of view from inside.

 

[EnnEss]

1) I don't recall not answering anyone's question but if I have missed one, please let me know and I'll do my best to answer.

2) I didn't realize that you were the expert and my opinion isn't valid because of where I live.

3) Your opening sentence in the last paragraph insulted a great many employees at Disney. I'm happy to see that I am not the only one you feel that you can insult.

1. Multiple people asked specifically where you worked, go back about ten pages. Before I posted.

2. It has nothing to do where you live but the volume that businesses do where you live.

3. You took it out of context. They do the bare minimum, at least. That's not an insult to anyone but the .1 percent im implying that don't.

4. You listed zero jobs with high volume. I'm not saying you dont know what good customer service is, or what it consists of, only that if you haven't worked incredibly high volume, you cant judge another companies customer base that is high volume. That you'd even bother listing jobs like warehouse worker (which i've done too) or teacher shows that you're drawing parrallels to Disney from those. Neither are customer service, even though you do interact with customers.

Anyways you're free to your opinion, based on whatever you like obviously, but you were spending time telling people on here they were wrong about rude customers and had no problem doing it. When someone took you to task about where your opinions were formed you first refused to answer, then felt it was an attack, but you doing the same to them was A OK despite your lack of experience in their field. When at University, if I tried to form arguments about politics in America based on instances in France I'd probably fail if I assumed both systems and societies were the same. You can recognize that as a teacher? You're doing the same thing here. Lots of customers are rude. It is really nice to know though that's not the case everywhere, and I've worked in places where it's not, but generally the more people at a business the crankier the customers get.

I'm finished talking about it, think about how you'd react to people who'd never taught telling you how teaching is at your school without ever having taught anywhere similar. Maybe they trained employees at mcdonalds, that's teaching. Those people are teachers, they know all about your job then? Just accept you don't know everything, if someone specifically says lots of customers are rude, as disney employees did in this thread, dont say you have a hard time believing it thus it isnt true, just accept that they broadened your horizons, as you haven't done it. Isn't that what teaching is all about? Learning from someone else's perspective? Or is it just insisting one's own perspective is always correct? I guess you'd ultimately know better than me in this case, and I'll note which you choose. Ive taught before too and then I'll know I can just impose my opinion on people who've actually experienced things insisting they are wrong because I teach.

 

[W.E.D.]

[cough-cough]
Trying to clear the fog of war here.
[ahem]

So, hey, does anyone else here do official guest commendations for CMs that go above and beyond?

 

[ckdipp]

[cough-cough]
Trying to clear the fog of war here.
[ahem]

So, hey, does anyone else here do official guest commendations for CMs that go above and beyond?

Yes!!!

 

[Boncho]

1. Multiple people asked specifically where you worked, go back about ten pages. Before I posted.

2. It has nothing to do where you live but the volume that businesses do where you live.

3. You took it out of context. They do the bare minimum, at least. That's not an insult to anyone but the .1 percent im implying that don't.

4. You listed zero jobs with high volume. I'm not saying you dont know what good customer service is, or what it consists of, only that if you haven't worked incredibly high volume, you cant judge another companies customer base that is high volume. That you'd even bother listing jobs like warehouse worker (which i've done too) or teacher shows that you're drawing parrallels to Disney from those. Neither are customer service, even though you do interact with customers.

Anyways you're free to your opinion, based on whatever you like obviously, but you were spending time telling people on here they were wrong about rude customers and had no problem doing it. When someone took you to task about where your opinions were formed you first refused to answer, then felt it was an attack, but you doing the same to them was A OK despite your lack of experience in their field. When at University, if I tried to form arguments about politics in America based on instances in France I'd probably fail if I assumed both systems and societies were the same. You can recognize that as a teacher? You're doing the same thing here. Lots of customers are rude. It is really nice to know though that's not the case everywhere, and I've worked in places where it's not, but generally the more people at a business the crankier the customers get.

I'm finished talking about it, think about how you'd react to people who'd never taught telling you how teaching is at your school without ever having taught anywhere similar. Maybe they trained employees at mcdonalds, that's teaching. Those people are teachers, they know all about your job then? Just accept you don't know everything, if someone specifically says lots of customers are rude, as disney employees did in this thread, dont say you have a hard time believing it thus it isnt true, just accept that they broadened your horizons, as you haven't done it. Isn't that what teaching is all about? Learning from someone else's perspective? Or is it just insisting one's own perspective is always correct? I guess you'd ultimately know better than me in this case, and I'll note which you choose. Ive taught before too and then I'll know I can just impose my opinion on people who've actually experienced things insisting they are wrong because I teach.

 

[Jessfrogger88]

I have worked many low level jobs in my day including two at disney and bad/good customer service is very very very hard to judge. I've found often there is soooo much else going on that the customer might not realize.

1. There are bad employees. Some are just lazy... want to get away with doing as little as possible. Sometimes these employees might be friendly but do not help with the job or they can be lazy and miserable. I think this can be confusing for guests... One of my jobs at disney I worked with one individual who liked to chat with all the guests, but was very reluctant to help run the quick service food stand... It was very aggrivating because she was being overly polite and friendly but causing the line to be long and slow moving and caused co-workers to pick up her slack.

Some take joy in telling customers no or yelling at customers. I've seen managers ask employees to enforce a rule and them develop some kind of huge power trip and use this as an excuse to be rude to customers and fellow employees. Even at disney I've noticed some CM's who are just plain miserable on a daily basis and love to yell, deny, and scream at guests... I don't get why they work there...

2. There are bad managers. In my current PT retail job I have there are five store managers. They are decent at managing the functionality and appearence of the store, but I think they are all seriously lacking in customer service. Maybe because I've worked at Disney where customer service is something that is important and strived for that I feel this way, but I have seen the managers in my store provide terrible customer service time and time again. A customer will come to them an ask for a product and they will just say "no we don't have it"... not offering a similar product, not offering advice on where to get a product... sometimes we do have the product and they just don't want to show them it... Also they seem to insult the customers quite often... I find it very disturbing and I'm sure it doesn't set a good example for the lower level employees to strive to be friendly and attentive to the customers.

One other thing that really drives me nuts is when I see management berating their employees in front of customers. I've seen this several times and I find it completely classless. I've seen managers yell at the other employees that they were so slow or they don't do their jobs right etc and you could tell these (kids usual) were really trying their best and working as hard as they could to do their job.


3. The conditions at disney leave a lot to be desired and I can't imagine it's only gotten worse since I left. They really hold you to a high standard which is fine and they should, but I feel they often don't treat their lower level employees with enough respect and consideration. Mandatory six day work weeks... minimum wage... unrealistic production expectations.. in my original location 11 people were fired in 4 months... none of them were particularly terrible people it just really put a lot of stress on you and for many it was hard to cope, and asking for a day off was like asking for an organ donation, and I really think this differs by location too... My second location was the polar opposite... I think one person got fired while i was there within the four months. The managers were cheerful and accomodating. Everyone worked hard, but the work was appreciated and not unrealistically difficult to preform.

I'm babbling here... but there is so much going on that people might not see on the surface, but sometimes the person might just be lazy or miserable... So i try to keep an open mind.

 

[declansdad]

1. Multiple people asked specifically where you worked, go back about ten pages. Before I posted.

2. It has nothing to do where you live but the volume that businesses do where you live.

3. You took it out of context. They do the bare minimum, at least. That's not an insult to anyone but the .1 percent im implying that don't.

4. You listed zero jobs with high volume. I'm not saying you dont know what good customer service is, or what it consists of, only that if you haven't worked incredibly high volume, you cant judge another companies customer base that is high volume. That you'd even bother listing jobs like warehouse worker (which i've done too) or teacher shows that you're drawing parrallels to Disney from those. Neither are customer service, even though you do interact with customers.

Anyways you're free to your opinion, based on whatever you like obviously, but you were spending time telling people on here they were wrong about rude customers and had no problem doing it. When someone took you to task about where your opinions were formed you first refused to answer, then felt it was an attack, but you doing the same to them was A OK despite your lack of experience in their field. When at University, if I tried to form arguments about politics in America based on instances in France I'd probably fail if I assumed both systems and societies were the same. You can recognize that as a teacher? You're doing the same thing here. Lots of customers are rude. It is really nice to know though that's not the case everywhere, and I've worked in places where it's not, but generally the more people at a business the crankier the customers get.

I'm finished talking about it, think about how you'd react to people who'd never taught telling you how teaching is at your school without ever having taught anywhere similar. Maybe they trained employees at mcdonalds, that's teaching. Those people are teachers, they know all about your job then? Just accept you don't know everything, if someone specifically says lots of customers are rude, as disney employees did in this thread, dont say you have a hard time believing it thus it isnt true, just accept that they broadened your horizons, as you haven't done it. Isn't that what teaching is all about? Learning from someone else's perspective? Or is it just insisting one's own perspective is always correct? I guess you'd ultimately know better than me in this case, and I'll note which you choose. Ive taught before too and then I'll know I can just impose my opinion on people who've actually experienced things insisting they are wrong because I teach.

OK thanks for the input.

For the record you know nothing about me or what I teach. You know nothing about the jobs I have worked at. I don't believe I have refused to answer anybody's question and I haven't told anyone they were wrong.

 

[nicolesap]

I beg to respectfully disagree. I am one of those "young adults" and I have had a steady job since age 14. My parents made me put away 50% of every paycheck to go towards college, and I am thousands of dollars in debt because I chose to get a great education at an expensive private university. I never expected my parents to pay a penny for that. I don't have an iphone; I actually have the cheapest phone I could buy ($37) because it gets the job done. I have done the Disney College Program and absolutely worked my butt off and saved the money I earned rather than blowing it. There are many young adults out there that are doing the best with what they have, so I would say your description was an overgeneralization.

The OP only talked about 3 cast members. Realize they came in contact with literally hundreds of other CMs without incident. There are bad apples in every work location and it doesn't mean they aren't amazing, talented people. I know what it's like to be unappreciated and have a bad day, so it is entirely possible that's what happened. Cast members aren't perfect and they are held to a very high standard, which is something they are fully aware of. It is best to let guest communications know when something isn't up to your expectations but I wouldn't let it ruin your vacation.

I'm glad that you chose to "respectfully disagree" I will however choose to disagree period! Today's young adults/youth or whatever you want to call "us" because I am one of that generation, have nobody to blame but those that came before us. And don't think for one second that all people that have their college education handed to them, and so on and so forth are spoiled brats who have never worked a day in their life?! I am a fortunate child, who did have my education paid for, but don't think that I didn't work throughout high school and college, and don't think that I don't work for a living now, and provide for myself, and NO I've NEVER had an i-phone or a fancy car, etc. And I've never held my hand out for anything, or asked or expected anything. So, if you want to generalize today's youth/young adults, perhaps you should take a better look at those that raised them...and generalize that generation first. Or better yet, just give us a little bit more credit...I think we deserve it!

 

[W.E.D.]

I think the Mods should change the title of this thread to:

The Angst Thread.

Just my periodic two cents.

Please continue with the combat.

Geesh!

 

[Mouseaholic!!!]

[cough-cough]
Trying to clear the fog of war here.
[ahem]

So, hey, does anyone else here do official guest commendations for CMs that go above and beyond?

We have not been down to Florida since the March layoffs so I cannot comment on current situations. However, the last time we met plenty of castmembers with smiles on their faces.

Knowling life from the inside......we give the less happy the benefit of the doubt --- and try to make them smile......as we do in retail stores.


Retail work is physically difficult and customers can often be more than demanding. I spent a few years in retail so now whenever I'm in a "big box" store....my goal is to make at least ONE employee smile.

We head off th DL next and we will try this if we see unhappy castmembers.

It's a great feel-good moment - try it - you may like it!!!