I can well understand the OPs feelings!!! A few years ago, we moved from BWV over to Kidani, for our last two nights, with another couple. We got to Kidani about 10am, knowing that our one bedroom villa wouldn't be ready!!! We were told that the housekeeper was close to our room so it shouldn't be too long. Well, we went off to a park, returning around 3ish. I hadn't heard anything, via text, so went up to the front desk to double check. There were guests checking in in front of me....and getting villas! So, I figured mine would be ready as well. nope, not yet! My phone was almost dead, so I went in search of an outlet to recharge. About 20 mins later, around 3:30, the text came saying my room was ready, giving me the room number. So, up we go. There was a little sign on the door, which was closed, saying 'your room is being serviced, and we are sorry for the inconvenience'...but dh knocked on the door, and then used his room key to enter. WELL!!!! The housekeeper jumped up, off the couch, and grabbed her mop which had been lying on the floor at her feet. She quickly turned off the TV!!! She thanked us for knocking!!! And then, she said (and this is a killer), that 'I'm just killing some time before my shift is over at 4. I'll be on my way now.'.....are you kidding me?
Now, everything 'looked' clean, but we found trash stowed behind the table lamp in the living room, used tissues on the floor of the master bedroom and the toilet didn't flush!!!
When I went down to report this to the front desk? The CM didn't sound concerned at all. And when we had an issue on a previous stay at Jambo House? Same lack of concern on the front desk CMs part. I think that's what bothers me the most!!! I know 'stuff' happens, I get it. Nothing is perfect. But if, and when, a problem crops up? It would be nice to feel validated. No, they may not be able to do anything, but it would be nice to think that I did have a valid concern.