Just bakc from Pop, room issue QUICKLY resolved!

[JennyDrake]

Checked in on 2/27 and to our dismay, clearly the room had been smoked in!! I have asthma so this is a very big deal in my world. We are starving so went to food court first, then to front desk. A CM helping people while still in line was SUPER nice, SUPER helpful and SUPER apologetic. Soon a second CM with iPad type thing joined her, then they escorted us to the front desk. We were promptly assigned a new room and upgraded to preferred location. They even offered to send bell services to transfer our luggage (all we had were carry ons, so we declined.) Front desk also took care of switching the room number with DME. Again, very apologetic and assured us that in room smoking was NOT in accordance w/ WDW policy.

Came home 3/3, bus service was super for the entire trip and my refillable mug worked correctly this time!

I wanted to post how my "hiccup" was quickly resolved as there seem to be so many complaints posted on disboards. If you have any questions, please ask!

 

[jmail048]

That's good to hear. I may end up booking here if I run out of points for my upcoming trip. CM's can make a huge difference on your vacation. Glad everything worked out.

 

[luvmylatte]

So nice to hear a compliment instead of a complaint or a "what will you do for me". Customer service is still alive at WDW? Hope u enjoyed your trip to its fullest.

 

[Disneylover99]

Excellent news! love Pop!

 

[jperrot1]

Disney CM's are awesome! I'm glad they took care of everything for you.

 

[bumbershoot]

So nice to hear a compliment instead of a complaint or a "what will you do for me".

But remember, first the OP did have a complaint, got it to the right people, and at some point in there there was a "what will you do" and a "what will WE do for them"...and then it was resolved. To get a happy resolution, those things have to happen!

I am glad the complaint got to the right people and they had the right responses.

 

[Mousemommy1]

Glad you had a positive outcome!

 

[dpswift]

Glad that it worked out well for you.

It is great to hear from one of the many people where the issue is quickly resolved.

 

[dawnhaze]

I'm glad you had a better customer service experience at Pop than I did with my room issues.