Thanks for the review as we haven't stayed there yet. I was at GF at about the time you were there. We stayed at Sugar Loaf where the whole building was concierge. They also had some problems keeping up with their concierge service, which is in the main lobby. I attribute it to post 9/11 understaffing. The building is a lot more quiet than what you had. The room rate is lower than RP but, from your description, I would say the main difference is SLC does not have liquor.
I stayed at AKL concierge and it is over the top foodwise. They even invested in a $25,000 coffee machine. As to the place being "dark", a CM told me it was even darker before it opened but someone convinced the powers-that-be that there had to be more illumination. However, I am told guests still transfer out to other resorts because they can't live with the low lighting.
Of the concierge services we tried, I can't say enough about BWI. They made a series of phone calls to us weeks before we arrived to answer questions, make priority seatings and arrange any tours and show tickets we needed. At the resort, they guys were very friendly and the women fussed over us like mother hens...making sure we had everything, refilling our glasses and even giving us things to take back to our room. It was also the highest staff to guest ratio of the places we stayed.
Thanks for your detailed reports, sounds like you had a great time at BC. I would love to stay there some time. 
Sorry about your GF experience, it stinks when you pay so much to be disappointed with anything. Can't wait to see your pictures!!
but I just want to understand before I call and change the reservation.
